JOB TITLE: Corporate Solutions & Data Support Representative
DEPARTMENT: Commercial
REPORTING RELATIONSHIP:
Corporate and Data Support Supervisor
PURPOSE:
Provider Corporate level support to Voice/Data and IP Solutions customers of
Zantel (includes Blackberry services and applications from EMS). KEY RESPONSIBILITIES:
• Dealing with customer support issues-phone, email and trouble ticket escalations in
accordance with agreed KPIs.
• Trouble shooting including diagnostics of hardware, software and network problems.
• Shift work as required in accordance with agreed hours of call centre operations
and on-call liability.
• On site attendance at customers premises where required.
• On site implementation or/and support of key customers. EDUCATION AND EXPERIENCE:
• Degree in IT/Computer Science or Engineering.
• Previous experience in a call centre Environment working with complex
Telecoms products.
• 2 years + Good knowledge of the internet and corporate working environment.
• Fluent English and Swahili speaker. Flexibility for shift/weekend working. TECHNICAL SKILLS:
• Knowledge in deployment and management of Lotus Domino, novell GroupWise or
Microsoft Exchange an advantage. • Familiar with stages of Blackberry solution implementation life cycle an advantage.
• Familiar with mobile data networks (GPRS/EDGE/3G).
• Familiar with how firewalls, proxies and network infrastructures work
Applications should be forwarded by email to: careers@zantel.co.tz
