Safaricom Call Center Senior HRBP Officer Job in Kenya

We are pleased to announce the following vacancy in the Human Resource Business Partner Department within the Human Resource Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Senior HRBP Officer _ Call Center
Ref: HR_ SHRBPOCC_DEC 2010

Reporting to the Senior Manager; HR Business Partner _Call Center, the holder of the position will support the HRBP in the day-to-day management of the Human Resource office.

As part of the operational support to the HRBP the job holder will carry out responsibilities in the following functional areas: Orientation and Deployment, Human Resource Information Systems (HRIS), Employee Relations, learning & Development, Benefits, Compensation, Organizational Development and HR Strategy Implementation.

Key Responsibilities
Interpret and apply HR policies, rules and regulations as well as standards and techniques to HR clients;
Identify and recommend needs for new or modified business policies, procedures, and initiate/propose actions as required;
Assist in the recruitment of staff and liaise with vendors/ Staffing agencies as required;
Participate in employee orientation and learning & development initiatives;
Investigate and respond to management and employee enquiries and provide appropriate information and advice orally and/or in writing;
Prepare relevant documentation and correspondence relating to personnel and payroll service, including HRIS report generation for the business unit;
Ensure contracts are prepared on a timely basis and reviewed before the deadline;
Assess training needs of staff in with L&D and in liaison plan the training initiatives accordingly;
Work collaboratively with the HRBP across the HR system to ensure credibility of the function and optimal delivery to the client at all times;
Implement HR practices and objectives that will provide an employee oriented, high performance culture that emphasizes empowerment, quality, productivity standards, and goal attainment;
Liaise with the Employee Service Centre to ensure proper maintenance of employee files and records.
Minimum requirements
University degree, preferably in Human Resource Management or related field;
A minimum of three years progressively responsible job related experience in Human Resources Administration or related area;
Excellent inter-personal skills;
Ability to communicate clearly and concisely both orally and in writing;
Courtesy, tact and ability to work effectively in a team environment;
Able to promote and initiate work processes and complete given assignments with minimum supervision and to possess a high sense of confidentiality and initiative.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below.

The deadline for application is 10th December 2010.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi

Via E-mail to: hr@safaricom.co.ke

Stima SACCO Call Centre Assistants job in Kenya

Stima SACCO was established in 1974. Its main objective is to facilitating savings and providing affordable credit to employees of KPLC, KENGEN and their affiliate companies.

In line with its mission of providing sound financial services to maximize customer satisfaction, Stima SACCO is seeking to recruit qualified, dynamic, self motivated and result-oriented individuals to fill the following position:

Call Centre Assistants
Two Positions
Ref No: ST/BDSD/11/2010

Reporting to Business Development Manager, the holder of this position will be responsible for:

    * Answering all incoming calls and offering the required solution to customers’.
    * Receiving and resolving customers’ complaints.
    * Following up on any pending and unresolved customers’ issues.
    * Maintaining a register of all resolved, referred and pending customers’ issues.
    * Offering an interactive communication avenue where clarifications, feedback, and information is availed to customers’.
    * Gathering data of prospective customers’ interests in the Society.
    * Any other duties that may be assigned from time to time.

Qualifications

    * KCSE Grade C-
    * Diploma in business related area.
    * Bachelors Degree in any related field preferred.
    * Proficiency in computer skills.
    * 2 year’s relevant experience in a busy office environment.
    * Knowledge of customer service principles and practices.
    * A sound knowledge of telephone etiquette.
    * A person of integrity, team player and have effective communication skills.
Interested candidates should forward a Cover Letter and CV indicating The Reference Number on the Subject Line to: Email: jobs@stima-sacco.com on or before 6th December 2010.

Only Shortlisted applicants will be contacted.

Call Centre Sales Agent - KenCall

KenCall is hiring energetic individuals looking to excel in a highly charged sales environment.

We are looking for people who trust their sales skills, are highly motivated with a “can do” attitude and have a passion for success.

You will perfect the lifelong skill of selling over the phone and earn great money on commissions.

Come join our team if you are confident you:

• Have a clear, commanding and neutral accent
• Can relate to people of all backgrounds and nationalities
• Are reliable, independent and self motivated
• Can work in a fast paced challenging, professional environment
• Have a powerful desire to be very successful and want to learn how

We are looking for people who have:

• A diploma in any field ( Bachelor’s degree preferable)
• Prior Call Centre experience (USA & UK Ideal)
• Sales Experience
• Flexibility and can work evenings, weekends and sometimes holidays.

KenCall Alumni are absolutely welcome back to come back and demonstrate all that you have learned on the outside!

If you are the right candidate please submit your CV to www.kencall.com right away

“KenCall is an affirmative Action / Equal Opportunity Employer and we’re committed to hiring a diverse and talented workforce.”

Target Exceedor Ltd Vacancies in nairobi, Kenya

Positions:

Sales Representatives

Marketing Executives

Customer Services

Business Development Executives

Sales Managers

Do you have the following qualities?

• Resilient.
• Persistent.
• Flexible to manage with new circumstances and a changing environment.
• Bounces back quickly from rejection and setbacks.
• Have a can-do -it attitude
• Believe in self ability.
• Capable of self motivation
• Know that you can influence and control your results.
• Have high goals and a stronger commitment to achieve them.
• Believe in sticking to it till it works .

If  possess the qualities above,  sales managers are looking for you and you have a great chance to make a lot of money as well as achieve other personal goals. But since everyone is likely to say this about themselves, these employers would like proof.  

It is simple to prove yourself. Just send a 1 page CV (no attachments please) to us then you will be invited for a Sales S.V Test. Based on the test results  you will have the option of being in our database for Kshs 1,150 for a year and we will connect you to employers who are looking for you.

No minimum academic qualifications, no experience but just a mind made up that you would want to get into the sales profession.  

We are interested in people from all educational backgrounds including: Engineering, IT, Sciences, Vetinary Medicine, Social Sciences, Business Administration among others. Those with previous sales experience are also invited.
 

Target Exceedor is a consultancy firm that specializes in the recruitment, placement and training of sales professionals within East Africa. Some of the firms we have worked with include: Access Kenya, Barclays Bank, British American, CFC Stanbic, Sarova Group, Hope FM, Twiga Chemicals, Wines of the World, Milele FM, CIC Insurance among many others.
 

Send your CV to jobs@exceedtarget.com

Target Exceedor Ltd

2^nd Floor NHIF Building (Platinum Alliance)

020-2490326

Email: jobs@exceedtarget.com

50 Telemarketers Urgently Needed

Do you have an excellent command of spoken English with polished neutral accent?

Are you currently out of work, have completed college and have a Certificate/diploma or degree in a business relation field?

Are you aged between 19 to 29 years?

Our client, a Business Process Outsourcing (BPO) company, serving an international market is looking for Telesales Specialists whose duties and responsibilities involve;

• Maintaining and developing relationships with existing and potential customers via telephone and email.
• Acting as a direct contact between the company and its existing and potential markets.
• Gaining clear understanding of the customer’s requirements.
• Ensuring all marketing opportunities are effectively translated into sales.
• Allowing the client’s to feel an excellent business relationship has been developed and rapport has been established, leaving all the doors open for future business.

Skills and competencies

• Enthusiastic, tenacious and self motivated
• Strong marketing skills (phone based)
• Strong communication skills- verbal and written
• Neutral English accent.
• Outstanding business relationship building skills
• Outstanding listening skills

CANDIDATES WITH DISABILITIES ENCOURAGED TO APPLY

If you have a refined neutral accent, call us for a voice test on weekdays STRICTLY BETWEEN 2.00 PM AND 5.00 PM on 0714 702 443 or 0732 376 239

Visit our website www.flexi-personnel.com for directions if asked to come over for interview.

Safaricom Limited Contact Centre Support Specialist - Senior Workforce Analyst

Safaricom Limited, an equal opportunity employer is looking for a talented, creative and innovative team player who is excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.

To strengthen our existing specialist team,we are looking to fill the following position;
Contact Centre Support Specialist: Senior Workforce Analyst
Ref: CM- CCSSSWA- AUG10

Reporting to the Business Planning & Workforce Manager, the job holder will manage and oversee all workforce related processes to ensure the Call Centre workforce is utilized optimally.
The job holder’s key responsibilities will be to:

• Develop, implement and manage effective shift schedules for Call Centre and Contact Centre Support resulting from call volumes , training activities and meetings,
• Analyze trends and statistics on shifts requirements from symposium and make recommendations on shift optimization, leave schedules, occupancy and adherence;
• Generate and provide reports on staffing levels, adherence to schedule and leave, for all sections working on shifts;
• Ensure and monitor the effective optimization of resources within Customer Management;
• Document and analyze processes related to the workforce management section;
• Communicate workforce related changes and issues to the relevant section or departments.

The ideal candidate should possess the following skills and competencies;

• Honors Business Degree holder from a recognized university;
• Qualification in IT will be an added advantage;
• Must have 4 years working experience in a Call Centre environment with a blue chip company;
• Hands on work experience in shift management ( Shift scheduling & forecasting) will be an added advantage;
• Excellent knowledge of Customer Management operations, shift patterns and procedures;
• Holistic, innovative and creative approach to addressing business challenges, with the ability to understand and adapt quickly to changing customer expectations;
• Energetic and hands-on individual, with the ability to prioritize conflicting business demands with a bias towards action and resolution ;
• Resilience to cope with the pressures of working in a fast paced, dynamic, and rapidly changing service environment;
• Excellent written and verbal communication skills coupled with good listening and critical reasoning skills;
• Excellent planning, co-coordinating & analytical skills;

If you are up to the challenge and possess the necessary qualification and experience, please send your resume and application letter to the email address below , quoting the job reference number and indicating why you are the most suitable candidate for the role.

All applications must be delivered on or before 23rd August 2010.

The Senior Manager – Talent Acquisition,
Safaricom Limited.
Via email to: hr@safaricom.co.ke

BPO Operations Manager

Our Client, a leading Business Process Outsourcing company is looking for an Operations Manager.

The successful candidate will be responsible for:

1. Project Management

• Creating and executing project work plans and revising as appropriate to meet changing needs and requirements.
• Identifying resources needed and assigning individual responsibilities.
• Managing day-to-day operational aspects of a project.
• Reviewing deliverables prepared by team before passing to client.
• Effectively applying client methodology and enforcing project standards.
• Preparing for engagement reviews and quality assurance procedures.
• Minimizing client exposure and risk on project.
• Ensuring project documents are complete, current, and stored appropriately.

2. Project Accounting

• Tracking and reporting team hours and expenses on a weekly basis.
• Managing project budget.
• Ensuring timely and accurate invoicing and monitoring receivables for project.
• Following up with clients, when necessary, regarding unpaid invoices.
• Analyzing project profitability, revenue, margins, bill rates and utilization.

Competencies

1. Financial Management

• Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.
• Accurately forecasts revenue, profitability, margins, bill rates and utilization.
• Assures project legal documents are completed and signed.

2. Business Development

• Identifies business development and “add-on” sales opportunities as they relate to a specific project.
• Leads proposal efforts including completing project scoping and LOE assessments.

3. Technical Understanding

• Possesses general understanding in the areas of application programming, database and system design.
• Understands Internet, Intranet, Extranet and client/server architectures.
• Maintains awareness of new and emerging technologies and the potential application on client engagements.

4. Education

• Degree/ diploma in a business related field
• Minimum 3 years experience in a similar role

Interested?

Send your resume only to jobs@flexi-personnel.com by Wednesday 18th August 2010.

Kindly indicate the position you are applying for and the minimum salary expectation on the subject line.

Project Manager - Business Member Organizations (BMO) (SB5)

Assistance to Micro and Small Enterprises Programme (ASMEP)

Funded by the European Commission, UNDP Kenya and Ministry of Trade

Project Manager - Business Member Organizations (BMO) (SB5)

UNDP Kenya would like to recruit a Project Manager — Business Member Organizations
(BMO) (SB5) for the Poverty Reduction Unit.

Background

In line with Kenya’s Private Sector Development Strategy (PSDS), the support to Business Member Organizations and Associations that represent the micro and small enterprise sector (MSME) is seen as a key intervention that will allow businesses and sectors to better organize themselves and advocate for their members towards improved policies and regulations.

This current project is supported by UNDP and the European Union under the European Development Framework (EDfl. The “Project Manager - BMO” supports the work of the Donor Coordination Unit and wil be placed at the Ministry of Trade.

The incumbent is responsible for guidance and support to grantees, disbursement of funds following UNDP procedures, and monitoring and evaluation activities.

Summary of Key Functions

1. Support the ASMEP PMU in implementing the BMO component, raise awareness and encourage proposals at the field level in close coordination with the ASMEP pilot BICs (in Kisumu, Kakamega, Embu and Mombasa);
2. Efficient management of grant cycle, incl. adequate and timely procurement of services and disbursement of funds;
3. Field supervision of activities, identification of partners/grantees and support to the development of MSE associations and their capacity development;
4. Organize review meetings and business processes;
5. Implementation of internal and external M&E Tools;
6. Documentation of lessons learnt

Qualifications

• A Master’s Degree in Social Sciences, Economics, Business Administration or other related fields.

Experience

1. At least 5 years of relevant experience in MSME sector, project management and work with community based entrepreneurial groups especially around BMO formation, support and advocacy.
2. Experience in implementation of Monitoring and Evaluation tools and usage of office software packages.
3. EDF Project Implementation experience in Kenya or East Africa.

Language Requirements

• Fluency in English is required.
• Fluency in Swahili would be an advantage.

Application Procedure

Interested and qualified persons should apply on the UNDP Kenya e-Recruitment portal located at http://www.ke.undp.org on or before 15 July 2010. Select “vacancies” under “Operations” and click on ‘erecruit.echo-systems.net Applications received via other means will not be accepted.

Additional considerations

1. Applications received after the deadline will not be considered.
2. Acknowledgements will be sent only to applicants who strictly meet the requirements of the post

Safaricom Jobs: Head of Department – Call Center Operations

We are pleased to announce the following vacancy in the Safaricom Business Technical department within the Technical Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below

Head of Department – Call Center Operations
Ref: CM - HOD (CCO) - JUN10

Reporting to the Chief Customer Care Officer, the job holder will provide leadership to the Customer Care division through, product and service integration, project management, communication, management and staff development.

In addition the job holder will be required to realize Safaricom’s commitment to service excellence through management of the Safaricom Call Center service delivery channel.

The job holder’s key responsibilities will be to:

• Define and align the business unit goals and objectives against the Call Centre strategic initiatives;
• Ensure that the Call Centre service strategy constantly anticipates changing customer expectations and adapts the service delivery channel to address changing needs;
• Provide leadership to the management team in the implementation of practical operational plans with the aim of achieving optimal balance between the use of technology and people management;
• Ensure that performance targets are set for the team by defining performance indicators and objectives for the staff and developing the skill base of the staff assigned;
• Continuously ensure that Call Centre staff are motivated to perform at required standards;
• Drive the Call Center to deliver the set Customer Delight Index;
• Manage the operational expenditure of the assigned Call Center function;
• Develop processes and procedures to provide performance tools to staff;
• Customize the processes & procedures for new products and services introduced to the business to suit the Call Center needs within the project timeframes;
• Manage the customization and documentation of business processes to the Call Center staff to deliver services expected of them.

The ideal candidate should possess the following skills and competencies:

• Honors Business Degree holder from a recognized university;
• 5+ years hands on experience working within a Call Centre function in environment for a blue chip company; 3 years of which must be at management level;
• Working experience in the implementation of new products and services within a service oriented environment;
• Ability to supervise a highly talented and skilled group of specialists/generalists;
• Holistic, innovative and creative approach to addressing business challenges, with the ability to understand and adapt quickly to changing customer expectations;
• Energetic and hands-on individual, with the ability to prioritize conflicting business demands with a bias towards action and resolving issues quickly;
• High analytical and problem solving skills;
• Resilience to cope with the pressures of working in a fast paced, dynamic, and rapidly changing service environment;
• Excellent communication skills with exceptional interpersonal and relationship management skills.

If you are up to the challenge and possess the necessary qualification and experience, please send your resume and application letter to the email address below, indicating why you are the most suitable candidate for the role. Clearly quote the job title and Reference Number.

All applications must be received on or before Friday 2nd July 2010.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi

Via E-mail to: hr@safaricom.co.ke

Telemarketers Jobs in Kenya

Do you have an excellent command of spoken English with polished refined accent?

Our client, in the BPO/ Call Centre Industry, is in the process of increasing their outbound telesales team, servicing international clients.

Reporting to the Team Leader, you will be responsible for:

• Maintaining and developing relationships with existing and potential customers via telephone and email.
• Acting as a direct contact between the company and its existing and potential markets.
• Gaining clear understanding of the customer’s requirements.
• Ensuring all marketing opportunities are effectively translated into sales.
• Allowing the client’s to feel an excellent business relationship has been developed and rapport has been established, leaving all the doors open for future business.

Skills and competencies

• Enthusiastic, tenacious and self motivated
• Strong marketing skills (phone based)
• Strong communication skills- verbal and written
• Polished/refined English accent.
• Outstanding business relationship - building skills
• Outstanding listening skills

Candidates with disabilities encouraged to apply

Interested?

Call us for a voice test from Wednesday 23rd June 2010 between 2.00 pm to 4.00 pm only.

Call: 020 2500211 OR 020 2712469

Short Phone Messages Transcribers

Job Description

• Transcription of short telephone messages.

Qualifications

• A minimum typing speed of 25WPM
• Excellent Listening Skills
• Excellent English Grammar Skills
• Excellent time management skills
• Ability to work under minimum supervision

Remuneration

• Starting salary KES. 15,000 PM

How to Apply

Qualified and interested candidates should come to our center for an interview. We are situated at Mesora Shopping Center BuruBuru, Epren building, 2nd floor, room 13.

Kenya Medical Research Institute (KEMRI) Jobs - Data Clerk

The Kenya Medical Research Institute (KEMRI) in collaboration with the University of Washington is conducting research at multiple sites in Kenya.

Due to the increased number of research projects within the KEMRI/UW Study Project and in order to carry out research more efficiently, the study seeks to recruit dynamic, innovative and experienced person to fill the position of a Data Clerk.

The data clerk will be responsible for general data management tasks at the KEMRI/UW Offices in Nairobi. He/she will be reporting directly to the Data Coordinator.

Duties and Responsibilities:

• Data Entry
• Data cleaning for both the project and  laboratory data
• Performing a daily incremental back up of data after completion of all data entry using the recommended back up procedure.
• Filing of study documents.
• Printing of Study Forms , keeping accurate record of all the Study forms printed and distributed to the study sites
• Line listing.

Qualifications:

• At least a diploma in applied statistics or information Technology

Minimum Requirements:

• Proficiency in the use of Ms office
• Experience in handling databases especially MySQL, data entry and data cleaning
• Self driven and team player capable of working with minimum supervision
• Good interpersonal and communication skills

Terms of Employment:

Contract is for one year, renewable as per KEMRI Scheme of Service.

The Data Clerk will undergo a three (3) months probationary period for the first three months upon initiation of employment.

If you meet the above requirements, please send an application with your current CV that contains details of your qualifications, experience and the full time telephone number and names and addresses of 3 referees to Email address: kemriuwjobs@gmail.com to reach us by 15th June 2010 at 5.00 p.m.

Note: Only the shortlisted candidates will be contacted.

KEMRI / University of Washington

P.O. Box 2651-00202 Nairobi, Kenya

20 Telemarketers Urgently Required

Do you have an excellent command of spoken English with polished neutral accent?

Our client, in the BPO/ Call Centre Industry, is in the process of increasing their outbound telesales team, servicing international clients.

Reporting to the Team Leader, you will be responsible for;

• Maintaining and developing relationships with existing and potential customers via telephone and email.
• Acting as a direct contact between the company and its existing and potential markets.
• Gaining clear understanding of the customer’s requirements.
• Ensuring all marketing opportunities are effectively translated into sales.
• Allowing the client’s to feel an excellent business relationship has been developed and rapport has been established, leaving all the doors open for future business.

Skills and competencies

• Enthusiastic, tenacious and self motivated
• Strong marketing skills (phone based)
• Strong communication skills- verbal and written
• Neutral English accent.
• Outstanding business relationship building skills
• Outstanding listening skills

Candidates with disabilities encouraged to apply

Interested?

CALL US FOR A VOICE TEST FROM TUESDAY 8TH JUNE 2010 BETWEEN 2.00 PM TO 5.00 PM ONLY.

If successful we will kindly require you to send your CV ONLY to recruit@flexi-personnel.com by 11th June 2010.

Call: 0714 702 443

No other phone calls are allowed except for the voice test

BPO Trainer

Location: Nairobi

Our client, with a mission of promoting women’s access and knowledge of ICT skills is looking for a Business Process Outsourcing (BPO) Trainer to be contracted for duration of 6months with a possibility of extension, based on performance.

Job Summary: Provide BPO training with focus on empowering trainees to be able to provide call center and administrative back-office services within the sector.

Duties and Responsibilities

• Provide BPO training and/or exams requirements
• Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of BPO training.
• Participate in the recruitment, interviewing and selection of direct beneficiaries / trainees.
• Ensure all training activities and materials meet with relevant organizational and statutory policies, including health and safety.
• Monitor and report on activities and performance of the training as required
• Participate in the orientation of new beneficiaries and collection of exit data at the end of the program

Education / Professional qualifications:

• Diploma / Degree in relevant business field

Experience

• 2 yrs experience in a busy call center or customer service environment
• Training / coaching experience an added advantage
• Good communication skills
• Good interpersonal and organizational skills
• Innovative and reliable
• Excellent problem identification  and problem-solving skills

If you have the skills and competences for this role, kindly send your CV ONLY to recruit@flexi-personnel.com before Friday 4th June 2010 clearly indicating the job title on the subject line.

ONLY SERIOUS CANDIDATES NEED APPLY.

Telesales Executives - Flexi Personnel Vacancies

30 Telesales Executives urgently required
Do you have an excellent command of spoken English with polished neutral accent?
Our client, in the BPO/ Call Centre Industry, is in the process of increasing their outbound telesales team, servicing international clients.
Reporting to the Team Leader, you will be responsible for

• Maintaining and developing relationships with existing and potential customers via telephone and email.
• Acting as a direct contact between the company and its existing and potential markets.
• Gaining clear understanding of the customer’s requirements.
• Ensuring all marketing opportunities are effectively translated into sales.
• Allowing the client’s to feel an excellent business relationship has been developed and rapport has been established, leaving all the doors open for future business.

Skills and competencies

• Enthusiastic, tenacious and self motivated
• Strong marketing skills (phone based)
• Strong communication skills- verbal and written
• Neutral English accent.
• Outstanding business relationship building skills
• Outstanding listening skills

CANDIDATES WITH DISABILITIES ENCOURAGED TO APPLY
Interested and have a neutral accent?
Call us for a voice test beginning now on  020 2500 211 or   0714 702443.
Closing date is tomorrow Wednesday 12th May 2010 at 5.00 pm.
Visit our website www.flexi-personnel.com for directions if asked to come over for interview

Content Writers Required – Flexi Personnel Adverts

Do you have exceptional English Writing skills and desire to grow your career as a content writer?
Our client, a BPO/ ITES company is looking for 2 highly skilled content writers to develop web content for an International audience.
The ideal candidate will have the following profile.

• Graduate with good command of English language.
• Have a flair for writing as well as an understanding of what works on the internet
• Have an effective writing style that is fresh, consistent and customer friendly.
• Have a knack for editing, proof reading and outstanding research skills.
• Must have the ability to write in a variety of formats and styles for multiple audiences.
• Experience working with a publishing house an added advantage.

If you have the skills and competences for this role, kindly send your CV ONLY to recruit@flexi-personnel.com before 14th May 2010.
ONLY SERIOUS CANDIDATES NEED TO APPLY.

Team Leader BPO Contact Centre Jobs

Our Client, a Business Process Outsourcing (BPO) Contact Center firm is looking for a Team Leader.
The successful candidate will be responsible for;

• Managing training and development at the corporate level
• Understanding of various methodologies for imparting training
• Return on Investment (ROI) for training in the form of process benefits
• Rollout and ensuring consistent delivery and impact of the Talent Management processes
• Developing internal trainers and managing a team of trainers
• Periodically conducting audits of other trainers
• Developing a method for evaluating programs / Feedback
• Involvement in conceptualizing and designing other specified development interventions
• Ensuring delivery against QA department goals and objectives, i.e. Meeting commitments and coordinating overall quality assurance schedule.
• Providing necessary definition, development and deployment of product quality assurance strategy, addressing all phases of product development by various forms of tasks which yields improvements.
• Directly supervising quality assurance performance of the team leads which includes the preparation and delivery of staff performance evaluations and career development activities.
• Managing the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates.
• Working with project managers to develop project schedules and resource allocation models for QA related projects and other activities such as software deployment, customer integration, and professional services validation.
• Responsible for monitoring the calls by looking into each and every detail of this quality checking program;
• Monitor each and every employee’s calls as a large sample of data will provide accurate results in the QA report and will also provide information to monitor a group as a whole and simultaneously an individual;
• Help Call Agents correct their faults or improve their performance;

If you have the skills and competences for this role, kindly send your CV ONLY to recruit@flexi-personnel.com before 11th May 2010.
ONLY SERIOUS CANDIDATES NEED TO APPLY.

BPO/ Contact Center Trainer Job

Our Client, a Business Process Outsourcing (BPO) Contact Center firm is looking for a Trainer.
The successful candidate will be responsible for;

• Planning departmental/functional training budgets, forecast costs and delegate numbers as required by organizational planning and budgeting systems;
• Team building
• Evaluating training and development programmes;
• Amending and revising programmes as necessary, in order to adapt to the changes that occur in the work environment;
• Helping junior trainers solve specific training problems, either on a one-to-one basis or in groups;
• Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses;
• Increasingly, having an understanding of e-learning techniques;
• Maintain awareness and knowledge of contemporary staff training and development theory and methods and provide suitable interpretation to directors, managers and staff within the organization;
• Producing training materials for in-house courses; identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.
• Organize training venues, logistics, transport, accommodation as required to achieve efficient training attendance and delivery.
• Ensuring that statutory training requirements are met;
• Planning and coordinating training, including inductions for new staff;
• Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments;
• Considering the costs of planned programmes and keeping within budgets as assessing the return on investment of any training or development programme is becoming increasingly important;
• Report on conversion percentage of employees post training
• Conduct monthly project meetings with team leaders with Minutes, Action Points and Resolutions.

If you have the capability and competences to perform all of the above tasks, send your CV ONLY to recruit@flexi-personnel.com before 11th May 2010.
ONLY SERIOUS CANDIDATES NEED TO APPLY.

Call Centre/ Switchboard Supervisor Job Vacancy – The Mater Hospital

Job Purpose
Reporting to the Patient Care Manager, this position is charged with the responsibility of ensuring effective telephone services for both internal and external clients

Main Duties and Responsibilities

• Supervise the switchboard operators and operations
• Maintain regular reports on Switchboard operations as required
• Ensure proper induction and training of staff within the section
• Enforce adherence for subcontracted services

Minimum Qualifications

• Diploma in Telephone Operations
• 5 years experience as a telephone operator in a large organisation, 2 of which must be at a supervisory level
• Excellent supervision and coordination skills
• Excellent computer skills
• Good interpersonal and communication skills
• Diploma in Public relations will be an added advantage

Interested candidates should send detailed CV and cover letter indicating their current and expected salary to the hrrecruit@materkenya.com to reach us by 14th May 2010.
Only short listed candidates shall be notified.

Article Writers and Audio Transcribers Jobs

I run a small center at BuruBuru and I am currently in need of 5 articles writers and 5 audio transcribers.

Both jobs require people with excellent mastery of the English language including grammar, spelling, sentence construction and punctuation. Also candidates must have above average typing speeds and the ability to understand and follow instructions. The center operates for 24 hours on a 2 shift basis.

Interested and qualified candidates can get in touch with Mr. Achuti at 0726-911-043, or come to Mesora Shopping Center BuruBuru, Epren building, 2nd floor, room 13 door number 4 for an interview anytime from 10am to 5pm Monday through Saturday.