Job Purpose
Reporting to the Patient Care Manager, this position is charged with the responsibility of ensuring effective telephone services for both internal and external clients
Main Duties and Responsibilities
- Supervise the switchboard operators and operations
- Maintain regular reports on Switchboard operations as required
- Ensure proper induction and training of staff within the section
- Enforce adherence for subcontracted services
- Diploma in Telephone Operations
- 5 years experience as a telephone operator in a large organisation, 2 of which must be at a supervisory level
- Excellent supervision and coordination skills
- Excellent computer skills
- Good interpersonal and communication skills
- Diploma in Public relations will be an added advantage
Only short listed candidates shall be notified.
