Job Number: NAI000172
Description
Whether you're into playing the guitar, singing or soccer at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Electrical/ Electronic Technician
Currently we have an exciting opportunity for you to join our team as an Electrical/ Electronic Technician. As a member of the Engineering team, you will assist in carrying out repair and maintenance work of the electrical systems and equipments with the preparation of their required parts lists, keeping accurate log of work done. You will work closely with other technicians in emergencies, attend to the electrical operations and maintenance works as may be required by the Director of Engineering and according to the needs of the Department.
This challenging position has responsibility to ensure hotel maintenance quality and safety standards are achieved and maintained; report all unsafe conditions or malfunctioning equipment and may advise hotel staff in the safe and proper use of equipment. This job also requires ability to perform the following: Carrying, lifting pushing and/or pulling heavy items, frequently standing up and moving about the facility, frequently handling objects and equipment to maintain the facility, and frequently bending, stooping, kneeling, climbing and crawling.
In return we'll give you a generous financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. At IHG we are committed to developing our team and managing our talent and would encourage interested individuals to apply for available career opportunities.
Do you have what it takes to be a leader in the world's most global hotel company?
If so, make it happen and apply now for a career with InterContinental Hotels Group, where a world of professional opportunities exists.
Use this link to apply for this job: http://www.ihgplc.com/careers
Sunday, January 9, 2011
Electrician/ Electronic Technician at InterContinental Nairobi
Room Service Manager - InterContinental Nairobi
Job Number: NAI000163
Description
At InterContinental Hotel Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision : to be the most preferred, admired and successful hotel company the world over.
The Room Service Manager is responsible for managing an efficient room service operation through customer focused service delivery.
Responsible for:
* Effectively managing the room service operation
* Encourage and motivate staff to provide optimum service during all shifts
* Overseeing the implementation of standards as detailed in the departmental standards and procedures manual.
* Sharing recommendations and guest comments with the Chef and Food and Beverage Manager to reflect current customer profile
* Developing and implementing Promotions Calendar for F&B products in room service
* Conducting a competitor analysis
* Actively pursuing cost saving measures
* Recycling wherever possible
* Managing wages and beverage cost
* Analysing food and beverage statistics through point of sale system
Do you have what it takes to be a leader in the world's most global hotel company?
If so, make it happen and apply now for a career with InterContinental Hotels Group, where a world of personal and professional opportunities exist.
Use this link to apply for this job: http://www.ihgplc.com/careers
Monday, January 3, 2011
Tour Guides required: Kenya, Tanzania, Rwanda, Uganda, Burundi and DR Congo
Wednesday, December 29, 2010
Hospitality Manager job in Kenya
The Kenya Education Staff Institute (KESI) is a semi-autonomous capacity building government agency of the Ministry of Education. KESI is located between 5th and 6th Avenue, along Mtama Road in Parklands, Nairobi.
Applicants are invited from qualified candidates for the positions shown below.
Hospitality Manager
Job Group H
1 Post
Gross salary Kshs.24,082/=per month
The main Duties and Responsibilities will include:
* Take charge of the housekeeping facility with minimum supervision;
* Be responsible for the proper and efficient organization and management of the housekeeping facility;
* Supervise the management of meal planning ,food production ,preparation and delivery;
* The officer will also supervise and train staff under him/her;
Requirements
* Diploma in Hotel Management from Kenya Utalii College or other approved equivalent qualification;
* Have satisfactorily served as a Housekeeper for at least three (3) years;
* Have demonstrated capability and competence in housekeeping;
* C + (plus) at KCSE , Division 2 or equivalent and must be computer literate;
* Employment will be on contract terms.
Interested and qualified persons are requested to make their applications to:
The Director
Kenya Education Staff Institute
P.O Box 62592-00200
Nairobi
So as to reach Director on or before 14th January, 2011
Monday, December 20, 2010
Tourism Officer job in Kenya
Kerio Valley Development Authority (KVDA) is a state corporation established by an Act of Parliament Cap 441 of 1979 of the laws of Kenya.
It was established to plan and coordinate the implementation of programmes and projects that transcend administrative boundaries of the districts in North Western part of Kenya.
The Authority seeks to invite applications from suitably qualified individuals for the following positions.
Tourism Officer
Ref: KVDA/8/TO
Job Description
Identification and documentation of tourist attraction sites in the Authority’s area of jurisdiction
Marketing and Promotion of the Authority as a preferred tourism destination
Coordination of tourism development activities in line with tourism area plan for the Authority
Advising the Managing Director on all matters to do with tourism
Working closely with government and other agencies responsible for tourism development
Developing tourism proposals for funding
Developing tourism strategic plans for the Authority
Developing tourism circuits within the Authority’s area of jurisdiction
Overseeing the management of the existing accommodation facilities run by the Authority
Qualifications and experience
Bachelor’s degree in Tourism, Economics or Marketing from a recognized University
Must have worked in the same field for at least 5 years
Must be above 30 years of age
An attractive remuneration package commensurate with responsibility of the job and experience of the individual will be offered to the right candidates. All the positions will be on permanent and pensionable terms of service.
Interested candidates should submit their applications indicating the reference number of the job applied for on the envelope with a detailed CV and photocopies of all testimonials, IDs stating their current position, current remuneration level, E-mail, contact address and telephone number and addresses of three referees to reach the undersigned on or before 7th January 2011.
The Managing Director,
Kerio Valley Development Authority,
P.O Box 2660-30100, Eldoret
Note: Only short listed candidates will be contacted, canvassing will lead to disqualification.
Thursday, December 16, 2010
Tour Consultant job in Kenya
We are a medium sized Tour Company based in Nairobi and we seek to recruit a Tour Consultant to market and coordinate tours and safaris, manage transport logistics, design and promote tour packages, negotiate and liaise with hotels and lodges and undertake general management of the office.
Duties and Responsibilities
* Handle client enquiries via internet as well as direct calls and face to face meetings
* Preparation of invoices & managing of correspondence
* Tour costing which includes preparing client quotations in a timely manner
* Plan and design tour itineraries
* Creating and designing brochures with itineraries for marketing
* Online and offline marketing to market company itineraries
* Liaising directly with agents and clients worldwide
* Follow up on potential clients and enquires made
* Hotel reservations/bookings as well as drawing up invoices
* Providing to management monthly reports on tour itineraries made.
* Liaising with business partners e.g. Hotels & Lodges, Tour Operators
Skills
* Knowledge of computer applications
* Knowledge of internet and marketing skills & E-commerce
* Strong communication and presentation skills
Requirements
* A bachelors degree in a Tour related field from a recognized institution
* Experience in a similar position in a Tour Firm
* Ability to work under pressure with minimum supervision
Remuneration
Kshs 20,000 per month
How to Apply
Interested applicants should send their applications together with a detailed CV to the email address jobs@travellerssquare.com not later than 4th January 2011
Monday, December 6, 2010
Tour Consultant Job in Nairobi Kenya
Our client, middle sized and ambitious Tour Operator based in Nairobi is seeking to recruit a Tour Consultant.
The successful candidate will be required to :
Have a thorough knowledge of the East Africa Tourism Product
Be a graduate of a recognised University majoring in Tourism
Be fully conversant with all aspects of Tour Operations such as itinerary planning, reservations, tour quotations and customer service
Have a minimum two years experience in a similar position
Be Computer literate with relevant experience in Microsoft Office, Internet and email – generally have good IT skills
Be a good team player and have good interpersonal and written / oral communication skills
Be prepared to work in a busy office with minimum supervision
Sales, Marketing and Product Development training and experience will be an added advantage
Knowledge of some Outbound Tour Destinations will be an added advantage.
Candidates with a diploma in Tour Operations encouraged to apply.
Remuneration will be commensurate with experience and qualifications.
To apply, kindly send you CV ONLY to jobs@flexi-personnel.com to reach us not later than Friday 10th December 2010.
Wednesday, December 1, 2010
Shared Service Manager- 5 Star Hotel Chain
Our client is a leading 5 Star chain of Hotels. Our client fosters a creative and energetic work environment. They value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.
Our client now seeks an ambitious and dynamic person for the position of a Shared Services Manager.
Candidates who meet the requirements as stated below, will be considered.
Minimum Qualification:
1. Possession of an Accounting qualification
2. An MBA is an Added advantage
3. Certified training in Hotel Accounting Systems and Property management Systems
4. Experience with Sun Accounting System is preferable
5. Knowledge of Fidelio, Macros and Fiscal Planning and statutory compliance
Desired Skills and Qualifications
1. Working capital management
2. Budgeting and forecasting
3. Financial acumen and strong with numbers
4. Timely comprehensive reporting
5. Analytical ability
6. Strong computer skills
Minimum working experience: At least 5 years in a similar position in the Hotel Industry
Personal Traits:
1. Self Motivated
2. Assertive
3. A team player
4. Pleasant, warm ,energetic and determined
5. High level of integrity
6. Excellent interpersonal skills
Age: 35 years and above
If you meet the above qualifications please send your application on email to :info@kenyajobsconnection.com on or before 7th December 2010
Monday, November 22, 2010
Frankfinn Institute of Air Hostess Training Franchise Opportunity
Be a business associate of the world’s no.1 air hostess training institute and watch your business soar.
Since its inception, Frankfinn Institute of Air Hostess Training has been constantly scaling great heights. With over 100 centres in 95 cities across India and operations / presence in Dubai, Mauritius and Hong Kong, Frankfinn is now set to
revolutionise air hostess training in Kenya.
Students from Frankfinn will pass out with a level 5 qualification in Aviation, Hospitality and Travel Management from a reputed UK awarding body that is recognised in major countries across the globe.
Thousands of Frankfinnians fly as air hostesses / flight stewards with leading airlines including the British Airways, Virgin Airlines, Singapore Airlines, Etihad, Qatar Airways, Gulf Air, Swiss Air, Lufthansa, Royal Jordanian, Malaysia Airlines, Oman Air, Air India, Kingfisher Airlines and Jet Airways, amongst others.
In fact, Frankfinn has placed more air hostesses than all other academies put together in India; a feat that has been acknowledged by the Limca Book of Records, year after year. Many have also been employed by prestigious hotel chains like the Hyatt, the Radisson, the Holiday Inn and the Marriot Group of Hotels.
Frankfinn Management Consultants, a co-division, has been appointed by many reputed international airlines across the globe to provide manpower solutions.
You too can be a part of this revolution by becoming a Frankfinn franchisee / master franchisee in Kenya. All you need to become a Frankfinn franchisee in Nairobi and other cities is an investment capacity of approximately US $ 250,000.
E-mail us at franchisee@frankfinn.com for a franchisee form.
Get set to make your business fly high!
Wednesday, November 10, 2010
Fairmont The Norfolk Vacancies
- Maintenance Manager – Engineering
- Bar Manager – F&B
- Restaurant Supervisors (2) – F&B
- Fine Dining Restaurant Hostess – F&B
- Floor Supervisors (2) – Housekeeping
- Assistant Security Manager - Security
Requirements
- Minimum 2 years experience in related areas is a must
- Excellent written and verbal communication skills
- Must be detail-oriented
- A knack for problem solving
- The ability to work with little or no supervision is required.
- Passion for guest service
- Excellent interpersonal skills
- College/University degree in related discipline an asset
Thursday, November 4, 2010
Senior Reservations Officer Job Vacancy in Nairobi Kenya
Job Ref: AT/SR/1
A leading up-market tourism company in East Africa seeks a Reservations Officer with experience in the tourism industry.
The general purpose of this position is the responsibility for taking bookings for our two up-market camps in Kenya, as well as coordination of any ground handling services that maybe required, such as domestic flights, meet & greet and transfers.
You will be based in Nairobi and will be reporting to the Nairobi Operations Manager.
About the company
The Company is a dynamic and fast-growing regional player with an established brand name in up-market safari tourism in East Africa and comprises a young, entrepreneurial management team.
The company owns and manages a portfolio of up-market eco-tourism properties, as well as safari ground-handling operations in Tanzania and Kenya, and employs approximately 350 employees.
Roles and responsibilities
Responsible for taking bookings in a timely and efficient manner for our Kenya properties from local agents, and managing them on the RESREQUEST Reservation System
Responsible for confirming third party bookings
Responsible for in-safari management: client briefings, last minute itinerary changes, handling of duty phone (together with the rest of the team)
Responsible for timely & efficient replies/booking status to agents as well as Management
Responsible for keeping up to date records of past, current and future bookings
Other roles and responsibilities that may be asked by Management
Potential to take on broader management responsibilities
General profile, required qualifications and traits
You should be a hands-on, results-oriented person with strong problem solving capabilities.
You should be able to think quickly on your feet. You should have high personal work standards, be efficient and productive, have excellent organisational skills, be punctual and detail-orientated in written correspondence and administration, be a team player and be flexible and willing to tackle other areas outside of your normal duties.
Minimum three years work experience in senior reservations position with reputable tourism companies
Tangible general administrative skills
Solid on MS Office applications (solid excel skills)
Solid in written and spoken English
Experience with ResRequest a plus
Package: Competitive, based on experience
To apply:
Send your C.V. in plain word format that is not tabulated, with a recent photograph of yourself embedded in the top right hand corner of the C.V. Please do not attach any scanned certificates/documents.
Attach an application letter on why you feel your experience, skills and qualifications would suit this position, ensuring you insert your salary expectation at the bottom of your letter.
Ensure you quote the job reference in the subject header and your name.
Please send all documentation to info@byappointmentafrica.com
Please note that only shortlisted candidates will be contacted.
Luxury Resort Lodge Manager Job Vacancy in Zanzibar
Job Ref: AT/LM/11
Reports to: General Manager (During absence: to Group Operations Manager)
Position Overview
Our client owns a small upmarket exclusive hotel/beach resort which offers stylish personal services with a truly African alternative to western luxury. You are expected to pamper our clients and go the extra mile to maintain this high standard.
We offer genuinely friendly and personal service giving guests time to relax in the privacy and space they came for.
You are required to enforce, maintain and contribute to the constant maintenance and improvement of the high standards set for the Lodge.
The three Retreat Villas offer a high-end individual & utmost personalized service. Every Villa has their own butler and there is one separate kitchen catering for all needs and special requests.
This department operates independently, but forms part and parcel of the resort.
Responsibilities and Duties:
As Lodge Manager your main responsibilities and duties will be:
To manage all daily, weekly and monthly operations.
To ensure all guests receive an experience which is compliant with our service offering.
To ensure all staff are managed in compliance with the group HR policy and the labour law of Zanzibar.
To ensure all staff are motivated and follow the company ethics.
Ensure service levels are maintained at a stable high standard.
To maintain strong cooperation and communication with all assistant managers and heads of department.
To maintain a positive relationship with the communities & neighbours.
Attend village meetings, record & file all correspondence, maintain the village notice board and keep tight communication with the community by cooperating with the village liaison officer.
Oversee the financial procedures and ensure strict controlling in accordance with approved budgets.
To maintain and improve cost effective operations.
General safety and protection of all guests, staff, property and equipment.
To ensure safety procedures are in place for guests both in the property and when participating in activities, excursions and transfers.
Ensure overall repairs & maintenance of the property.
Oversee all procurement, stores and stock control.
Ensure that the overall hygiene of the resort is in place and maintained.
Ensure month-end stock takes are done and submitted on time according to the financial time line.
Exercise and implement cost saving measures.
To manage all company assets in such a manner as to limit any potential losses to the company.
Keep the General Manager informed of all relevant information (Group Property Management during GM absence).
The specific responsibilities and duties of the Lodge Manager are defined as follows:
Daily Tasks
Organise the team and ensure priorities are performed.
Communicate with guests and ensure their visit is a true experience in accordance with our service offering.
Ensure highest service levels are maintained across all departments.
Supervise the team to ensure that they perform their duties properly and professionally and perform spot checks.
Ensure that beaches and guests facilities are up to standard at all times.
Ensure menus are balanced and the quality of the food is stable and high class.
Facilitate all offered activities and requests.
Deal with guest complaints immediately.
Monitor daily expenditures and maintain authorisation procedures.
Undertake any reasonable assignments requested by Group Property Management.
Maintain staff discipline and motivation.
Ensure all furniture, fixtures, equipment, vehicles, generators and related equipment are being maintained.
Staff Matters
Ensure prompt attendance is maintained.
Conduct staff performance appraisals according to group standards.
Ensure the disciplinary code & procedure as well as the Zanzibar labour laws is adhered to and followed strictly.
Ensure staff files are maintained and all relevant data is on the personnel files.
To hold regular meetings with assistant managers, heads of departments and staff in order to keep them informed about internal issues and changes, Asilia policies and any other relevant matters.
Communicate salary increases, staff appointments and dismissals with the General Manager (During GM absence to Group Property Management).
To take the required disciplinary steps when the need arises.
Leave
To manage the leave rosters for the assistant managers and HODs.
Ensure that the leave taken by managers and the HODs does not allow for more than one manager to be away from Matemwe at any one time.
To monitor all leave rosters to ensure that staff takes their full annual leave quotas.
To ensure that your own leave is taken in the course of the year.
Medical
To ensure that proper medical attention is given to any guests that fall ill while staying at Matemwe.
Ensure all staff receives proper medical attention when they are ill.
To monitor all records of medical expenses for staff and to ensure no over expenditure.
To monitor the issuing of sick sheets.
Allowances and Loans
To authorise all salary advances in compliance with the company policy.
To monitor all staff payment allowances in accordance with company policies.
Recruitment/ Termination
To manage all facets of recruitment and termination of employees according to both Zanzibar laws and company policies
To chair disciplinary meetings and to make all relevant decision resulting from such meetings
To coordinate relevant job advertisements and external interviews
At termination, to authorise the final payment of the employee who is leaving the company, ensuring that all salary advances, leave reconciliations and staff issues [uniforms etc] are accounted for.
Training
To advise, research, co-ordinate and manage staff training programmes.
To coordinate and conduct training for employees as required by operations, as well as on matters relating to the company’s General Employment Terms, Code of Conduct and other relevant policies.
Behaviour
You are to act as a leader to all departments and members of staff.
You will be responsible for the well-being of all staff.
You will be expected to behave honestly and be sober at all times.
You will maintain a high standard of personal hygiene and keep are in good health.
Your appearance and behaviour is to be that of a senior manager representing the Asilia Group in all your work activities.
No abusive language or behavior is allowed.
You are not authorized & not permitted to hand out or distribute any company information whatsoever without the consent of the GM (during his absence: Asilia Group Head Office).
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
To apply
Send your C.V. in plain word format that is not tabulated, with a recent photograph of yourself embedded in the top right hand corner of the C.V. Please do not attach any scanned certificates/documents.
Attach an application letter on why you feel your experience, skills and qualifications would suit this position, ensuring you insert your salary expectation at the bottom of your letter.
Ensure you quote the job reference in the subject header and your name.
Please send all documentation to info@byappointmentafrica.com
Please note that only shortlisted candidates will be contacted
Wednesday, November 3, 2010
Senior Reservations Officer Job Vacancy in Nairobi Kenya
Job Ref: AT/SR/1
A leading up-market tourism company in East Africa seeks a Reservations Officer with experience in the tourism industry.
The general purpose of this position is the responsibility for taking bookings for our two up-market camps in Kenya, as well as coordination of any ground handling services that maybe required, such as domestic flights, meet & greet and transfers.
You will be based in Nairobi and will be reporting to the Nairobi Operations Manager.
About the company
The Company is a dynamic and fast-growing regional player with an established brand name in up-market safari tourism in East Africa and comprises a young, entrepreneurial management team.
The company owns and manages a portfolio of up-market eco-tourism properties, as well as safari ground-handling operations in Tanzania and Kenya, and employs approximately 350 employees.
Roles and responsibilities
* Responsible for taking bookings in a timely and efficient manner for our Kenya properties from local agents, and managing them on the RESREQUEST Reservation System
* Responsible for confirming third party bookings
* Responsible for in-safari management: client briefings, last minute itinerary changes, handling of duty phone (together with the rest of the team)
* Responsible for timely & efficient replies/booking status to agents as well as Management
* Responsible for keeping up to date records of past, current and future bookings
* Other roles and responsibilities that may be asked by Management
* Potential to take on broader management responsibilities
General profile, required qualifications and traits
You should be a hands-on, results-oriented person with strong problem solving capabilities.
You should be able to think quickly on your feet. You should have high personal work standards, be efficient and productive, have excellent organisational skills, be punctual and detail-orientated in written correspondence and administration, be a team player and be flexible and willing to tackle other areas outside of your normal duties.
* Minimum three years work experience in senior reservations position with reputable tourism companies
* Tangible general administrative skills
* Solid on MS Office applications (solid excel skills)
* Solid in written and spoken English
* Experience with ResRequest a plus
Package: Competitive, based on experience
To apply:
Send your C.V. in plain word format that is not tabulated, with a recent photograph of yourself embedded in the top right hand corner of the C.V. Please do not attach any scanned certificates/documents.
Attach an application letter on why you feel your experience, skills and qualifications would suit this position, ensuring you insert your salary expectation at the bottom of your letter.
Ensure you quote the job reference in the subject header and your name.
Please send all documentation to info@byappointmentafrica.com
Please note that only shortlisted candidates will be contacted.
Tuesday, October 19, 2010
F&B Manager
Reef Hotel Ltd
F&B Manager
North Coast 4 star hotel requires a fully qualified F&B Manager with at least 8 years experience. This is a senior position with excellent prospects.
tufails@reefhotelkenya.com
Saturday, October 16, 2010
Job Job Vacancies for Tour Consultants
A middle sized and ambitious Tour Operator based in Nairobi is seeking to recruit Tour Consultants. The successful candidate will be required to:
- Have a thorough knowledge of the East Africa Tourism Product
- Be a graduate of a recognised University majoring in Tourism
- Be fully conversant with all aspects of Tour Operations such as itinerary planning, reservations, tour quotations and customer service
- Have a minimum 02 years experience in a similar position
- Be Computer literate with relevant experience in Microsoft Office, Internet and email — generally have good IT skills
- Be a good team player and have good interpersonal and written / oral communication skills
- Be prepared to work in a busy office with minimum supervision
- Sales, Marketing and Product Development training and experience will be an added advantage
- Knowledge of some Outbound Tour Destinations will be an added advantage.
Remuneration will be commensurate with experience and qualifications.
You may email your application and CV to: jobs.hrrecruit2@gmail.com to reach us not later than 20th Oct 2010.
Thursday, October 7, 2010
Conservancy Manager
The ideal candidate should have the following qualifications:
* At least MA in Social Sciences or community development coupled with at least seven (7) years relevant work experience or a BA in Social Sciences or community development coupled with at least ten (10) years relevant work experience.
* Demonstrated fund raising skills and achievements.
* Good financial management and computer skills.
* Excellent people management skills and experience.
* Demonstrated donor handling skills and experience
* Excellent public speaking and presentation skills
* Ability and experience in working in hardship areas.
If you are certain that you are up to the challenge, please send
The Regional Coordinator
Matthews Region
P.O Box 88 - 20603
Wamba.
Conservancy Manager Namunyak Wildlife Conservation Trust
Namunyak Wildlife Conservation Trust (NWCT) is seeking to recruit an exceptionally high calibre, self-driven and results oriented Conservancy Manager.
The ideal candidate should have the following qualifications:
* At least MA in Social Sciences or community development coupled with at least seven (7) years relevant work experience or a BA in Social Sciences or community development coupled with at least ten (10) years relevant work experience.
* Demonstrated fund raising skills and achievements.
* Good financial management and computer skills.
* Excellent people management skills and experience.
* Demonstrated donor handling skills and experience
* Excellent public speaking and presentation skills
* Ability and experience in working in hardship areas.
If you are certain that you are up to the challenge, please send your application and curriculum vitae to:
The Regional Coordinator
Matthews Region,
P.O Box 88 - 20603,
Wamba.
Tuesday, October 5, 2010
Rooms Division Manager
Our client, a fast growing chain of hotels in Kenya seeks to fill the following key executive positions for five-star flagship hotel in Nairobi which targets an international corporate and tourist clientele:
The candidate will manage the rooms division department, supervise the Front Office Manager, Executive Housekeeper, Laundry Manager, Business Center Supervisor, Guest Relation Supervisor and ensure that their performance is up to 5-star hotel standards.
Guest Relationship Management will also be one of his/her core responsibilities, Major functions will be to lead, direct and implement quality controls, prepare yearly budgets and objectives, monitor strict adherence to agreed budgets.
Applicants should hold a Diploma in Hotel Management from recognized hotel training institutions. They should have over five years experience gained in rooms and front office management and should have risen to head position responsible for such additional services as housekeeping and laundry, business centre and guest relations
Hawkins Associates Ltd,
Human Resources Consultants,
215, Muthangari Rd, Lavington,
P.O. Box 30684, 00100
Nairobi Kenya
General Manager
Our client, a fast growing chain of hotels in Kenya seeks to fill the following key executive positions for five-star flagship hotel in Nairobi which targets an international corporate and tourist clientele:
The General Manager will manage this five-star hotel and key responsibilities will cover setting up the budgets and business strategies and ensuring that these are implemented effectively, supervising department heads, setting up targets for them and monitoring their work and performance.
Duties will include maintaining assets and financial interests as well as strict adherence to financial controls and records.
In addition, he/she will maintain the property to the best standards of cleanliness, sanitation, repair and safety, manage guest and employee relations.
Applications are invited from University graduates from recognized hotel schools. Candidates should have a minimum of five years general management experience gained in a reputable 5-Star Hotel with at least 150 rooms.
They should be computer literate with commanding presence, excellent managerial, communication and leadership skills. International experience will be an advantage and knowledge of finance and ability to develop marketing/ business plans is essential for this position
Hawkins Associates Ltd,
Human Resources Consultants,
215, Muthangari Rd, Lavington,
P.O. Box 30684, 00100
Nairobi Kenya
Monday, September 20, 2010
Fairmont Mara Safari Club Vacancies
JOB OPPORTUNITIES
BAR MAN (2 POSTS)
- To assume responsibility for the service of all beverage and food to guests patronizing the Bar.
- Remit to include all aspects of customer care, ensuring standards of procedure are upheld at all times whilst adhering to company policies regarding health, safety and hygiene.
- To assume responsibility for the smooth running of the Bar, ensuring the complete set up of the bar before and breakdown after service. Responsible for the upkeep of standards of service at all times including all items used during service
- To focus on guest satisfaction. Our primary aim is to ensure that guest’s requests are fulfilled to the best of our ability and that guests leave bar very satisfied and happy with their experience.
- To have good working knowledge of all items, including wines, Champagnes, cocktails, beverages and bar food in the Bar and to be able to make appropriate recommendations.
- To have a full understanding of all the equipment used in the outlet, including P.O. S. system. To be able to confidently use the Micros system including closing, opening and modifying guest cheques and have full responsibility for the correct input of all information into the Micros system ensuring that all special requests are clearly communicated to the relevant parties.
- To comply with Health and Safety legislation, reporting any accidents and acting responsibly in cases of emergency, attending the appropriate fire safety or hygiene training courses when necessary.
Requirements
- Diploma in F&B will be an added asset
- Must have 3 years experience in running a busy Bar
- The ability to work with little or no supervision is required.
- Positive and team-oriented with passion for guest service
- Excellent interpersonal skills
- Highly organized, results-oriented, work well under pressure
- Must be able to work flexible schedules including weekends and holidays
- To ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner.
- To ensure effective working relationships and clear communication are maintained with all colleagues and leaders in the outlets and other departments.
- To create and implement all food & beverage menus within the department as well as work closely with the kitchen on the creation of all food menus. To liaise with the kitchen to ensure that a common vision is shared.
- To participate in the budgeting process of the department by establishing clear and precise priorities for operational and renovation capital expenditures.
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program.
- To ensure departmental participation in all hotel-wide environmental initiatives, and to develop departmental specific environmental initiatives.
- To achieve or exceed all targeted objectives as it relates to our pillars (JDP)
- To ensure the successful seasonal transition of the restaurant.
- Previous experience in F&B Management is preferred.
- Must be a highly organized individual with the ability to handle numerous tasks at any one time.
- A demonstrated ability to delegate tasks to team members and follow up on same – ensuring results.
- Must have strong, leadership qualities and management skills.
- Working knowledge of Micros, Microsoft applications and Restaurant Manager an asset.
- Degree / Diploma in Hospitality or Food and Beverage Management a must
JOB OPPORTUNITIES
FRONT OFFICE AGENT (2 POSTS)
- Check-in/check-out process
- Cash and credit card handling
- Post all transactions; ensure that all bills are kept up to date and accurate.
- Assist guests both in person and on the phone.
- Take advance reservations, bookings and special requirements, where necessary.
- Able to deal with guest messages and enquires in an efficient manner.
- To ensure each guest receives a warm welcome upon arrival at the hotel.
- Ensuring guest reservations and profiles are correct
- Must be able to stand for long periods of time
- Must comply with all standard operating procedures and policies as well as Fairmont Hotels Guest Service standards
- Support the Front Office Department as required
Requirements
- Excellent written and verbal communication skills
- Must be detail-oriented and have a knack for problem solving
- The ability to work with little or no supervision is required.
- Positive and team-oriented and have a passion for guest service
- Excellent interpersonal skills
- Highly organized, results-oriented, work well under pressure
- Must be able to work flexible schedules including weekends and holidays
- College/University degree in related discipline an asset
- Knowledge of Property Manager (Opera) systems an asset Adapts to change with ease and is able to handle many tasks simultaneously
- Creative individual who has a proactive eye for detail.
