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Sunday, January 9, 2011

Room Service Manager - InterContinental Nairobi

Job Number: NAI000163


At InterContinental Hotel Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision : to be the most preferred, admired and successful hotel company the world over.

The Room Service Manager is responsible for managing an efficient room service operation through customer focused service delivery.

Responsible for:

* Effectively managing the room service operation
* Encourage and motivate staff to provide optimum service during all shifts
* Overseeing the implementation of standards as detailed in the departmental standards and procedures manual.
* Sharing recommendations and guest comments with the Chef and Food and Beverage Manager to reflect current customer profile
* Developing and implementing Promotions Calendar for F&B products in room service
* Conducting a competitor analysis
* Actively pursuing cost saving measures
* Recycling wherever possible
* Managing wages and beverage cost
* Analysing food and beverage statistics through point of sale system

Do you have what it takes to be a leader in the world's most global hotel company?

If so, make it happen and apply now for a career with InterContinental Hotels Group, where a world of personal and professional opportunities exist.

Use this link to apply for this job:

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