CFC Life assurance ltd, one of Kenya’s premier Life Insurance companies, has provided insurance services to the nation for over 40 years and continues to write a range of Life and Health insurance products including ordinary life, group life, medical, pension and personal accident.
Our mission
We are a customer focused provider of relevant and affordable life, health and retirement products.
Our highly motivated teams and efficient processes ensure accessibility of our products while continually growing our market share and maximizing on stakeholder value.
That is why we are looking for a specialist to join our Operations Department.
Assistant Manager - Operations
Main Purpose of the Job
Assistant Manager - Operations is charged with identifying/Exploiting business continuous improvement opportunities and related actions in order to mitigate risks reduce costs and improve on compliance and operational efficiencies.
Key responsibilities
- Perform analysis of records, processes, policies and systems to identify opportunities for enhancements in efficiencies
- Gather, define and document business requirements
- Proactively develop process improvement solutions and make recommendations to management with the goal of increasing accuracy and optimizing resources
- Ensure business rules alignment to system, product and process and develop recommendations for controls of operational processes
- Identify and develop performance indicators in conjunction with Departmental Heads and benchmark all CFC Life processes with best practices
- Produce high quality documentation on workflow mapping for all company processes
- Explore and expand the use of technology to drive Quality and business processes
- Responsible for all maintenance activities of the Business Continuity Program
- Train Staff
1) Qualifications and Experience
- A bachelor’s degree in any business related field
- Post Graduate qualification in project management
- 5-7 years business process analysis experience
- 2-3 years leadership experience
- Insurance industry related knowledge, product knowledge,
- Good interpersonal and communication skills ,
- Excellent analytical and business related skills
The Human Resources Department
P.O. Box 30364 -00100
Nairobi
Only shortlisted candidates will be contacted.
