Horizon Contact Centers Ltd is opening its first of 3 African operations in Kenya. These state of the art facilities will be enabled as Global on Demand Contact Centers.
The first will be located on Mombasa Road and is designed and built to be one of the best of its kind in the Global Contact Center Industry.
In tandem with it’s mantra “Our Core Our People” Horizon prides itself of having a Bistro, Cyber Café, Library/Resource centre, Chill out zones, on-site Doctor with Dispensary Chemist in addition to excellent medical cover, staff transport and many other considerations to ensure not only a world class working environment but one that resonates the company’s values of “Innovation and Excellence”.
We are looking for capable, talented, competent and highly motivated people with strong leadership skills and a keen interest to work in a high commitment, high performance organization. If you are that person, we invite you to join the Horizon team for a career that makes a difference.
HR Director
We are looking for the cream of the crop to head our HR Department, a strong HR professional with a minimum of 8 years experience in Kenya (with International exposure), and preferably having worked in a technology company to manage and implement strategic and initiatives. You will partner with business leaders to help drive business performance using sound HR practice.
Head of Training
As head of Training you will lead your team in developing and implementing the talent, procedures, products, and communication of Horizon. With a focus on quality, you will be responsible for the Instructional Design, Instructional Development, Instructional Technology, and the Implementation and Change Management of the training efforts. You will have work experience in the US, UK or Europe with a minimum of 5-8 years of Call Center experience dealing with various levels of training in the organization.
Head of Recruitment
In this role you will be responsible for identifying and selecting what we consider the heart of the business… Our People. This is one of the most demanding roles within a Contact Center and requires a hands-on, proactive approach. You will have a minimum 5 years experience in recruitment; preferably in large organizations or recruitment companies. Previous experience working in the US, UK or Europe would be an added advantage.
Client Relationship Executive
We highly value the relationship we share with our clients. As a CRE, you will be the main contact person between Horizon and our partners. You will be required to add value by having a clear grasp of business needs and identifying growth opportunities. We require you to have 5-9 Years of Business experience in Sales and Relationship Management. Candidates with work experience in International companies in UK, US markets are preferred.
Finance Manager
You will be assisting in safeguarding our assets, providing timely and accurate external reporting, optimizing cash flow, presenting financial analysis of trends and key issues and enhancing shareholder relationships. You will require 5-7 Years minimum experience. Preferably have worked in a large technology company or financial Sector and, International exposure from experience is mandatory.
Project Manager
You must have managed extensive, complex projects simultaneously and leading project teams. You require 5-8 Years with of which 3 years will be in technology background. Project Management in International environments i.e. UK, US and European companies is preferred. Experience in management of the entire project life cycle methodology and management is a must.
Senior Network Services & Infrastructure Manager
You will be involved in the co-ordination and implementation of an IT Infrastructure backbone for our fast paced global on-demand contact center. As the project manager and lead network engineer you will work with and managing our specialized engineering contractors and an internal IT team. You will require over 6 years of hand-on experience in a fast-paced corporate setting.
Senior Systems Administrator
You require over 5 years experience in a fast-paced corporate enterprise setting managing and maintaining Microsoft Windows Server 2003/2008 Platform; Sun Solaris 8.0, 9.0 or 10 platform; Microsoft Exchange Server; VMware Software and Infrastructure; Enterprise Business Application Systems.
Senior Application and Database Developer and Administrator
You require over 5 years experience in a fast-paced corporate enterprise setting as Senior Application & Database Development Position. You will require relevant experience in C++, MS SQL and Oracle. Experience in LAMP technologies will be an added advantage. Experience in Systems/Application Analysis, Project Management, Database Design and Administration (Oracle & MS SQL) is a must.
Call Center Team Leaders
We require ambitious people with well-developed professional and entrepreneurial skills. You be required to have a minimum of 3 years experience at managerial level working in a telemarketing/Customer Service environment with strong leadership and good people management skills. You will have a hands on role as you coach and motivate your team to ensure their skill sets are maximized. This role is a fantastic opportunity for people looking to climb up the career ladder within Horizon.
Telesales Executives/Customer Service Representatives (CSR)
You will be required to work in our large, dynamic Contact Center making or receiving calls on behalf of various Global multi-national companies. Ideally, you should be ambitious and challenge driven, self-motivated and used to working to targets. As a CSR, you will answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. You must have a flair for sales and be looking to grow within our organization. You will project a professional company image through every interaction with our clients customers.
Quality Assurance Staff
You will review & check quality measurements and present reports to management on performance of staff to identify areas of improvement that can enhance the agents performance thus resulting in meeting Horizons International Quality standards. Your role will involve enhancing KPI levels of our agents, Liaising with other departments on improvement action plans & monitoring its progression and giving feedback on its effectiveness. You will have excellent coaching skills to allow you to interact with Individuals and maximize their potential. Applicants will possess a Diploma or Degree, preferably with experience in Quality Control/Assurance in Call Center industries.
All applicants for the above positions MUST HAVE…clear neutral accents, with excellent communication skills both verbal and written, followed by sound competence in their relevant areas, coupled with high levels of energy, enthusiasm, high performance and be strongly self motivated. Applicants with previous Call Center experience, highly advantageous.
For more details on any of the above positions and to apply log onto: www.horizoncontactcenters.com
Friday, March 6, 2009
Horizon Contact Centers Job Vacancies
