Job Role
The role is expected to grow with the individual and with the inevitable changes and development of the business, which this role itself fosters.
Flexibility and open-mindedness will be essential for successful growth in the role and for successful job performance. This is a strategic and management role which will require creative thinking as well as a track record in improvement of systems, process and efficiency.
The job holder will not be required to micro-manage the Production and Client-facing teams who are already competently managed on a day-to-day basis.
The post-holder will need to review all processes, systems and methods of operation and make recommendations for increased efficiency and maximization of the use of resources as well as being a strong people manager and motivator. Freshness of approach and questioning of existing practices will be appreciated.
The role requires a balance of commercialism, business-mindedness, technical know-how, entrepreneurialism and focus. It will be essential for the job holder to know his/her way around the communications industry and the digital space – keeping abreast of developments and the market and the key players within it.
The role will be divided into the following particular areas of activity:
- Ensure start-up and running of efficient operations with all new business and management of existing business
- Act as the initial single point of contact for all internal/external customers
- Ensure all Clients are provided with relevant support requirements as per SLA for all 24/7/365 operations
- Manage multiple support structures and departments to deliver client requirements and SLA’s
- Overall responsibility for the business’ operations (as per organization chart), budgets, P&L etc.
- New business development
- As instigated by the Client Services Manager – assistance with business development within existing client base
- He/she will ultimately be responsible for ensuring that the all existing and potential client production-based requirements and expectations are fulfilled in terms of delivery, timeliness, efficiency and quality through the overall direction for the Support and Production teams.
- Delivery to time, budget and quality against defined targets
- Appropriate employee retention and performance management
- Engagement/rapport with employees to develop their potential and build team spirit.
- Supporting the Technical Director to maximise the efficiency of production/operations.
- Supporting the Client Services Manager to maximise overall efficiency, and client service.
- Reviewing and ensuring version control of an operations manual to be used both for new staff induction and existing staff development incorporating recent legislation concerning online reporting on corporate communications to improve rigour and quality checks.
- External Relationships: trouble shooting, when requested, in relation to external client/customer relationships on the operations/production side.
- Management of the electronic production and collation of annual budgeting data, as necessary, including invoice spreadsheet and pipe-line for future client projects in conjunction with the Client Services Manager.
- Ensure that the Director’s is updated and briefed on matters of importance with regards to training needs and development of employees and business.
- Quality control of all work completed whether outward or inward-facing.
- Company representative at awards/dinners/conferences, as requested by the Managing Director.
- Review and analysis of competitor activity and driving new product development.
- Monitoring industry trends & identifying technical opportunities, threats, strengths and weaknesses,
- Suggesting potential long term operational/technical direction in tandem with Technical Director to meet the overall strategic goals as defined by the management team.
- Define infrastructure strategy and plan investment requirements in tandem with Technical Director.
- Establish production standards & ensure documentation of systems.
- Work with Management Team to instigate new product development.
- Oversee backup, support and security systems.
- Monitoring third party relationships to ensure service levels are met.
- Bachelor’s degree or equivalent special training, and with at least 5 years previous related experience directly related to the duties and responsibilities specified.
- At least 5 years previous related experience directly related to the duties and responsibilities specified.
- Good Microsoft Office Skills
- Group dynamics and organization
- Competent in decision-making and problem solving
- Excellent oral and written communication skills
- Knowledge of marketing strategies, processes, and available resources
- Program planning and implementation skills
- Customer Service Orientation
- Able to Plan, Organize and Direct
