Horizon Contact Centers Internship Opportunities – IT Support Technician

Internship Opportunities – IT Support Technician

Horizon Contact Centers www.horizoncontactcenters.com has opportunities for internship in IT Support Technician. The graduate intern will have a chance to learn and work with an excellent team and best of the breed IT equipment.

Your tasks will vary but will typically include:

• installing and configuring computer systems;
• monitoring and maintaining computer systems and networks;
• talking staff/clients through a series of actions, either face to face or over the telephone;
• troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• finding solutions to problems, be it through creating a desktop shortcut or fixing a major fault on the operating system;
• replacing parts as required;
• providing support, including procedural, documentation;
• following diagrams and written instructions to repair a fault or set up a system;
• running network applications to support systems and users;
• supporting new applications;
• setting up new users;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritising and managing several open cases at one time;
• testing and evaluating new technology;
• conducting electrical safety checks on computer equipment.

Requirements

• At least 6months IT Support experience in a busy fast-paced environment
• Bachelors degree in Computer Science or related studies
• Professional Certifications in MCSE or CCNA an added advantage.
• Good documentation skills and able to build a knowledge base for skill transfer
• Team player, innovative and proactive individual

If interested in the above please forward CV and a cover letter to recruitment @ horizoncontactcenters.com.

Applications other than the above advertised will not be considered.

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