Urgent Cargo Job Vacancy: Export Clerk Customer Service Executive - Packing and Removals

Role Title: Export Clerk Customer Service Executive - Packing and Removals

Reporting to: Operations in Charge - Packing & Removals

Role purpose

• To assist the Operations in Charge to effectively maintain the smooth and efficient operation of the packing and removals department

• Key activities include collating all documents required for export shipments compiling accurate invoices and preparing weekly management reports

Key accountabilities or main areas of responsibility

Operational Measures

• To follow up on quotations submitted to customers by Operations in Charge
• To book confirmed jobs into the departmental diary and to ensure their discharge

Revenue Generation/ Costs

• To ensure correct pre alerts and correct documentation is sent for all export shipments
• Identify any revenue streams and opportunities through client base

Effective Relationship Measures

• Develop relationships within the logistics, removals and transport network and maintain a good profile within this group of contacts

Communication - Internal and External

• To forward regular updates to management to keep them in touch with actual workings on ground

Management Measures

• Ensure shipment despatch coordination and follow up with all parties
• To ensure documentation required for the export of shipments is collected/received from customers in good time
• To prepare accurate invoice drafts and to attach correct and complete attachments to ensure prompt payment.
• Prepare weekly reports on business sold and business lost
• Prepare monthly revenue reports

On Time Performance Measures

• Ensure all deadlines are consistently met for reports and documents
• Maintain a proactive attitude within the department

Personal Attributes

• High focus on Customer Service
• High level of attention to detail
• Ability to multi task and work with a sense of urgency
• Excellent written and verbal communication skills

Applicants to send cv to jobs @ urgentcargo.com

Deadline: 5th November 2009

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