Our client a Business Process Outsourcing (BPO)/ Information Technology Enabled Services (ITES) urgently requires a Management Information Systems Specialist.
Duties and Responsibilities:
Duties and Responsibilities:
- Create, monitor and review related system reports for accuracy and completeness.
- Daily analysis of project performance, error rates, root causes etc, to recommend corrective actions
- Maintain internal Excel trackers reports, publish dashboard & internal trackers.
- Maintain data and generate reports for internal and external customers.
- Analyse data and generate presentations as requested by Senior Management.
- To ensure that reports are sent timely and accurately as specified by internal and external clients.
- Analyze trends of reports and recommend appropriate findings & control
- Explain payroll related queries, billing invoices and accounting policies to staff, vendors and clients, in case if needed.
- Resolve accounting discrepancies.
- Recommend, develop and maintain financial data bases, computer software systems and manual filing systems.
- Preparing the Billing and seeking Approval from the clients for the same on Monthly basis.
- Supervise the input and handling of financial data and reports for the company's automated financial systems.
- One point contact for Operations handling the respective programs to identify Service Delivery Metrics
- Responsible for all MIS reporting, consolidation of data, analysis of data and help the business to use the same for decision making.
- Generating MIS for top management to review it on daily, weekly & monthly basis.
Desired Candidate profile
- Knowledge of MS Office and MS Excel in particular is a must.
- Good Communication skills & Customer Orientation.
- Knowledge of Call Center Operations & Metrics will be an added advantage.
- Willingness to learn & apply innovative ideas and improve existing processes.
- Certification in MS Office & any Analytical tools / applications is added advantage
