We are a rapidly growing Financial Institution with over 150 retail branches over Sub – Saharan Africa seeking Dynamic, Energetic and Qualified individuals to fill the following positions to be based in Kisumu and Mombasa.
Trainee Branch Manager
Main Purpose of the Job
Trainee Branch Manager
Main Purpose of the Job
- To supervise and control all resources within your branch to required standards, within budgetary limits, company policy and parameters of the law.
- To ensure standards pertaining to marketing and customer service are maintained and contributes to the profitability of the branches.
- To consistently meet and maintain production targets as set by the company.
Minimum Requirements
- Diploma / Degree in Sales & Marketing
- 3 Years Managerial experience.
- 2 years Sales & Marketing experience in a financial institution
Experience and Competencies:
- Strong interpersonal/communication skills
- Customer service focused
- Strong mathematical ability
- Innovative
- Sales/marketing focused
- Self motivated with good knowledge of superior sales techniques
- Computer literate
- Driver’s license
Key functional areas
Human Resources
Human Resources
- Ensure that all Company policies and procedures are adhered to.
- To supervise, maintain and improve, where necessary, the performance of all branch personnel.
- Ensure that all staff in your branch is informed and kept up to date with the Company, Branch as well as Individual goals regarding different products.
Profitability
- Ensure the profitability of the branch.
- Ensure that targets as set by management for all products, are met and that all staff is informed and kept up to date in regard to Branch and individual targets regarding the different products.
Corporate Image
- Ensure the neatness of the branch at all times.
Company Assets
- Ensure that equipment are used for the purpose intended.
- Ensure that all branch assets/equipment are accounted for at all times.
Admin Management
- Responsible for overseeing all the administrative functions in the branch
Salary:
- Negotiable Basic Salary + Incentives
Loan Officer - Micro-Enterprise Finance
Job Purpose
Job Purpose
- To deliver superior customer service to new and existing customers in becoming pre-eminent in the market
- To effectively receive and interview clients within the assigned delivery channels in order to concentrate on sales targets, and to sell products offered by the company within company policy and legislative requirements.
- To ensure standards pertaining to marketing and customer service are exceeded and that every opportunity of selling a variety of products to a customer is maximized.
- To effect healthy administrative processes within the branch.
Minimum Requirements
- Diploma / Degree in Sales & Marketing
- 2 years experience in Sales & Marketing (preferably in the operational environment of a financial institution)
Key Competencies
- Excellent communication/listening skills
- Customer service oriented
- Assertiveness
- Highly Computer literate
- Target driven and self motivated
Key functional areas:
Administration
Administration
- Effectively achieving set sales targets by actively and proactively identifying of opportunities.
- To ensure continuous compliance with sales process implementation (e.g. sales processes, policies and procedures, legislative requirements etc)
- Ensure that all loan application documentation is completed correctly and neatly.
Customer Service
- Offer a professional, friendly and efficient service to customers focused on building relationships at all times
- Educate clients, new and existing on financial planning.
- Attract and retain new and existing clients through continuous Service Excellence.
Marketing
- Ensure that you contribute to the profitability of the branch by meeting individual sales targets set by management.
Corporate Image
- Keeping the branch and your work area neat at all times.
- Advise the Agent Facilitator timeously on the ordering of additional marketing material.
- To protect the Real People brand.
Company Assets
- Ensure that you use company equipment for the purpose intended.
- Ensure that all branch assets/equipment are accounted for at all times.
Salary: Negotiable Basic Salary + Incentives
Operational Clerk
Main Purpose of the Job
Operational Clerk
Main Purpose of the Job
- To sell products offered by the company within company policy and legislative requirements.
- To ensure standards pertaining to marketing and customer service are exceeded and that every opportunity of selling a variety of products to a customer is maximized, ensuring that production targets are met.
- To effect healthy administrative processes within the branch.
Minimum Requirements
- Diploma in Sales & Marketing / Business Administration will be preferred
- 2 Years administrative experience.
Experience and Competencies:
- Highly Computer literate
- Good communication/listening skills
- Customer service focused
- Assertiveness
Key Functional Areas:
Administration
Administration
- Ensure that all loan application documentation is completed correctly and neatly.
- Ensure that all administrative tasks in the branch regarding credit granting (affordability calculations), are done according to the Elite Manual/Real Origination procedures, and are strictly adhered to.
- Monitor pending lists and follow up on any variances daily.
- To ensure that reports and administrative requirements are submitted timeously.
- Ensure that you adhere to all Company policies and procedures at all times.
Customer Service
- Offer a professional, friendly and efficient service to customers focused on building relationships at all times.
- Ensure that you are au fait with all services and products offered by the company.
Marketing
- Ensure that you contribute to the profitability of the branch by meeting individual sales targets set by management.
- Assist the Branch Manager and contribute to marketing initiatives.
- Distribute marketing material as and when instructed by the Branch Manager.
- Setting-up and taking down of marketing material as instructed by the Branch Manager.
Corporate Image
- Assist the Branch Manager in keeping the branch and your work area neat at all times.
- Ensure that the marketing material in the branch is neatly displayed and that display windows are clean at all times.
Company Assets
- Ensure that you use equipment for the purpose intended.
- Ensure that all branch assets/equipment are accounted for at all times.
If you meet the above requirements, please send your application letter and a detailed CV with three professional referees including daytime contacts (quoting the position being applied for and the location, on the subject line e.g. RE: “Operational Clerk – Mombasa”) to: jobs.realpeoplekenya @ gmail.com not later than 13th Nov. 2009.
