ICT Management Associate Job Vacancy:

Closing date: 24 Nov 2009

Location: Kenya - Nairobi

(Relocation to Somalia when situation permits)

I. Position Information

Title: ICT Management Associate
Contract Type: Fixed Term
Level: ICS 7
Supervisor: ICT Analyst
Duration: One Year
Duty station: Nairobi, Kenya (Relocation to Somalia when situation permits)

II. Organizational Context

Under the guidance and direct supervision of the ICT Analyst, the ICT Management Associate provides leadership in execution of ICT services in the CO, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Associate promotes a client-oriented approach.

The ICT Management Associate administers the ICT Systems in the CO to ensure maximum availability and works in close collaboration with the ICT Analyst to implement the CO ICT Strategy as well as provide second level support escalated End User support issues both from the field and Nairobi based staff.

III. Functions / Key Results Expected

Summary of Key Functions:

• Implementation of the CO ICT strategies and assisting in implementation of new technologies
• Effective functioning of the CO hardware and software applications on both workstations and servers
• Networks administration
• Provision of administrative support
• Facilitation of knowledge building and knowledge sharing

1. Ensures Implementation of the CO ICT strategies and assisting in implementation of new technologies focusing on achievement of the following results:

• Assisting in getting the CO compliant with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
• Clarifying and sensitizing staff on internal policies and procedures on the use of ICT. Elaboration of the content of internal Standard Operating Procedures in ICT in consultation with ICT Analyst.
• Assisting in provision of support to the use of Atlas (UNDP’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services

2. Ensures effective functioning of the CO hardware and software applications on both Workstations and Servers focusing on the achievement of the following results:

• Co-ordinating maintenance of equipment, making routine repairs and change of hardware electronic components.
• Assisting in implementation of corporate UNDP systems.
• Administration of Servers, ensuring that they are always running the latest operating system and application patches.
• Ensuring that the CO workstations and servers have the latest virus definitions installed and running of regular scans to ensure they are virus free and implementing countermeasures in case of virus attack.

3. Ensures efficient networks administration focusing on achievement of the following results:

• Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access.
• Trouble-shooting and monitoring of network problems.
• Response to user needs and questions regarding network access.
• Maintenance of up-to-date parameters of information for the network clients and electronic mail.
• Implementation of backup and restoration procedures for local drives. Maintenance of backup logs.
• Assisting in timely LAN Infrastructure and Internet connectivity upgrade to meet CO requirements.

4. Provides administrative support focusing on achievement of the following results:

• Assistance in procurement of ICT equipment for the CO.
• Ensuring that the CO ICT inventory is kept up to date for purposes of tracking UNDP recommended lifespan of the equipment to facilitate timely replacement of obsolete equipment.
• Maintenance of the library of reference materials.
• Maintenance of the inventory and stock of supplies and spare parts in co-ordination with the ICT Analyst.

5. Ensures facilitation of knowledge building and knowledge sharing in the CO focusing on achievement of the following results:

• Organization of trainings for the operations/ projects staff on ICT issues.
• Maintenance of staff training profiles.
• Synthesis of lessons learned and best practices in ICT.
• Sound contributions to knowledge networks and communities of practice.

IV. Impact of Results

The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

V. Competencies and Critical Success Factors

Corporate Competencies:

• Demonstrates commitment to UNDP’s mission, vision and values
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability

Functional Competencies:

Knowledge Management and Learning

• Shares knowledge and experience and provides helpful advice to others in the office
• Ability to develop systems for structuring, codifying and providing access to information and knowledge

Development and Operational Effectiveness

• Ability to provide IT support services including IT hardware/ infrastructure support, ERP support, other IT applications support, web design and maintenance
• Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web design, knowledge of Microsoft Windows network administration, ERP
• Ability to supervise and train support staff
• Ability to provide input to business processes re-engineering, elaboration and implementation of new systems

Leadership and Self-Management

• Focuses on result for the client and responds positively to feedback
• Consistently approaches work with energy and a positive, constructive attitude
• Demonstrates openness to change and ability to manage complexity

VI. Recruitment Qualifications

Education:

Secondary Education. University Degree in Computer Science desirable, but it is not a requirement. Cisco Certified Network Engineer (CCNA) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

5 to 7 years of working experience in network administration and use of hardware/software, telecommunications facilities, knowledge of database packages, experience in web design.
At least 2 years experience in administration of Microsoft Exchange, SharePoint servers on Windows 2003 Server platform as well as Storage Systems.

Language Requirements:

• Fluency in English, both spoken and written is essential.

How to apply

Interested and qualified candidates are requested to submit electronic application by visiting http://jobs.undp.org/.

Applicants are required to fill and sign a P11 Form and submit it together with Curriculum Vitae on the online application.

The P11 Form can be obtained from the link below:
http://sas.undp.org/Documents/P11_Personal_history_form.doc

Women are strongly encouraged to apply

UNDP will only be able to respond to those applications in which there is further interest.

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