BPO Trainers needed to offer training in
1) Customer Service
2) Back office training
3) Technical training
The one training in Customer service should be able to cover the following areas:
- BPO industry and operations
- Help - Desk and Teleselling proficiency
-Essentials of process handling skills and knowledge
- Essentials of Customer handling skills and knowledge
- Personal effectiveness principles and techniques
- English language proficiency
The BPO Trainer in Back office should be able to cover the following areas:-
- BPO industry and operations
- Transaction based processes
- Transaction services Client Verticals
- Skills on the computer
- Personal Effectiveness principles and techniques
The BPO trainer in Technical support should comfortably cover the following areas:-
- BPO industry and Operations
- Process Handling Skills and knowledge
- Fundamentals of Computers
- Fundamentals of operating systems
- Fundamentals of Computer applications
- Fundamentals of computer networking
- Fundamentals of Internet and Internet applications
- Fundamentals of Computer security
- Fundamentals of Computer virus
Salary will be commensurate with qualifications and experience.
They should forward their CVs to carol.ondeng@africanbpoacademy.com and copy miriam.mutie@africanbpoacademy.com
Telephone is 254-020-3861368
