Wärtsilä is a well established multinational organization with a strong market presence in the Eastern Africa region.
Wärtsilä enhances the business of its customers by providing them with complete lifecycle power solutions. When creating better and environmentally compatible technologies, Wärtsilä focuses on the marine and energy markets with products and solutions as well as services. Through innovative products and services,
Wärtsilä sets out to be the most valued business partner of all its customers. This is achieved by the dedication of more than 15,000 professionals manning 160 Wärtsilä locations in 70 countries around the world.
As part of our growth strategy to further strengthen and consolidate our business in this region, Wartsila Eastern Africa Ltd wishes to recruit a results driven and self motivated individual to fill in the position of CAC Co-ordinator.
Duties & Responsibilities
* Support the Customer in the operational issues of the plant
* Report technical concerns to the product factory and support the customer in the operational issues of the plant with positive attitude
* Exercise the tasks delegated by the Warranty Manager
* Manage time scheduling for warranty work and follow-up
* Participate in local purchasing procedures
* Co-ordinate all warranty claims with the Customer and Warranty Manager
* Ensure quality and conformity of mechanical installation works and materials used with design and give feedback to home office and designers
* Negotiate with customers
* Handle technical discussions/communications with the product factories
* Register the warranty claim in SAP and provide all relevant information needed for solving a claim
* Keep the nominated Service Sales Account Manager informed about the present status of warranty matters
* Create and maintain good human relations at site.
Qualifications & Experiences
* Degree holder in Electrical or Mechanical Engineering
* Project management skills
* Operation and Maintenance related knowledge of Heavy fuel & Gas operated power plants/equipments.
* Site support management
* Proficient in computer packages
Person specification
* Team player
* Minimum supervision
* Ambitious to deliver targets
* Disciplined
* High integrity
* Excellent interpersonal skills
If you possess the above qualifications and the drive to meet the challenges, please send your application via email not later than Friday 29th January 2010 to:
HR Manager
Wartsila Eastern Africa Ltd
Nairobi
Email: info.wea @ wartsila.com
Only shortlisted candidates will be notified
Sunday, January 17, 2010
Customer Assistance Centre (CAC) Co-ordinator Job Opportunity: Wartsila
