Are you ambitious, innovative, commercially astute individual with a positive "can do" attitude and a proclivity for driving success through excellent customer service and market orientation?
Are you always scanning the environment for opportunity to contribute to planned fast pace growth and achieving stretched and demanding targets consistently?
Are you seeking an opportunity to join a forward looking, profitable organization with a turnover running into several billion Kenya shillings?
A company that is by far the market leader in each of its key service lines, a global player that has in its employ over 800, 000 people globally, 15,000 of whom are right here in Kenya?
Do you have what it takes to become part of a highly energized and successful senior management team?
If you have any such-ambitions, then here is your exciting opportunity.
G4S Kenya is part of the G4S Africa sub Sahara region and the regional head office for East Africa, is a market leader in security services and secure logistics with over 40 years experience in providing Manned Security, Alarm response, Asset Tracking, Secure Monitoring and Response, Cash Logistics, Secure Logistics, Data and Document Management.
As a result of the achievement of rapid growth and expansion, we seek to fill the following positions:
General Manager
Reporting to the Operations Director, (he incumbent will be required to provide commercial direction for the Security Systems business (Asset Tracking, Secure monitoring & response, Access Control, Intruder alarms, CCTV) with a view to achieving the division's business objectives - revenue growth, cost control, achievement of profit objectives, cash flow, customer satisfaction and retention of market share
Key responsibilities will include:
Are you always scanning the environment for opportunity to contribute to planned fast pace growth and achieving stretched and demanding targets consistently?
Are you seeking an opportunity to join a forward looking, profitable organization with a turnover running into several billion Kenya shillings?
A company that is by far the market leader in each of its key service lines, a global player that has in its employ over 800, 000 people globally, 15,000 of whom are right here in Kenya?
Do you have what it takes to become part of a highly energized and successful senior management team?
If you have any such-ambitions, then here is your exciting opportunity.
G4S Kenya is part of the G4S Africa sub Sahara region and the regional head office for East Africa, is a market leader in security services and secure logistics with over 40 years experience in providing Manned Security, Alarm response, Asset Tracking, Secure Monitoring and Response, Cash Logistics, Secure Logistics, Data and Document Management.
As a result of the achievement of rapid growth and expansion, we seek to fill the following positions:
General Manager
Reporting to the Operations Director, (he incumbent will be required to provide commercial direction for the Security Systems business (Asset Tracking, Secure monitoring & response, Access Control, Intruder alarms, CCTV) with a view to achieving the division's business objectives - revenue growth, cost control, achievement of profit objectives, cash flow, customer satisfaction and retention of market share
Key responsibilities will include:
- Originate and implement business strategies to ensure sustained and profitable growth
- Originate and execute competitive strategy to differentiate current and future propositions to achieve competitive advantage in the market place
- Development of new products/solutions and marketing strategies for continuous organic growth
- Retain, grow market share and customer base through provision of excellent electronic security solutions to customers
- Ensure safe, profitable, optimal and effective deployment of all company resources
- Continually review and improve the divisions structure for effectiveness
- Ensure that the division's business is compliant with legal and regulatory requirements that impact the business
- Originate and control annual budget
- Maintenance of excellent customer relationships
- Management and monitoring of key performance indicators on customer service , business growth profit & loss account and cash flow for the division
The ideal candidate should demonstrate the following competencies:
- Be university graduate with technical bias
- Post graduate qualifications in business management will be an added advantage
- Proven leadership, management and technical innovative skills with a strong vision for projecting the business into the future
- Ability to adapt evolving and breaking edge technologies to meet evolving market needs
- Be a successful Commercial Manager with over 5 years exposure at senior management with a demonstrated track record
- Be able to manage and monitor Profit & Loss account and cash flow for a large operation
- Be a highly motivated independent thinker with high level of integrity and strong analytical skills
- Be an exceptional communicator capable of persuading and negotiating both within and outside the organization
- Possess people management skills with ability to work effectively in a diverse cultural environment
- Have operational and technical skills to ensure quality installations and maintenance of security systems to exceed customer expectations
- A good team player who is customer focused
Customer Services Manager
Reporting to the Operations Director, the incumbent will be responsible for customer relationship building and retention by designing innovative, targeted, tactical and strategic customer service activities aimed at creating a loyal customer base through excellent service delivery, relevant and timely communication.
Key Accountabilities
Reporting to the Operations Director, the incumbent will be responsible for customer relationship building and retention by designing innovative, targeted, tactical and strategic customer service activities aimed at creating a loyal customer base through excellent service delivery, relevant and timely communication.
Key Accountabilities
- Proactively monitor through established Service Level Agreements, customers service standards and regularly review overall customer service performance across the Security Services business division
- Developing customer service procedures, policies and standards for the division
- Manage customer queries, complaint resolution and escalation process
- Schedule and manage performance meetings with customers
- Flag business growth and shrinkage to management
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been recorded
- In liaison with line managers institute possible improvements to customer service
- Feed back management on information mined from the customer on a monthly basis
- Institute systems and processes to effectively manage customer complaints and enquiries
- Manage the Security Services division's customers' contact program and lost business recovery follow ups
- Visiting customers to provide a one-to-one service
Required Qualifications Education & Experience
- Degree in a business related field
- Three years experience in managing customer service function in the service industry
- Customer Service/PR qualification an added advantage
Skills & Abilities
The ideal candidate should:
The ideal candidate should:
- Be an independent thinker with high level of integrity
- Demonstrate proven leadership and management skills
- Be an exceptional communicator capable of persuading and negotiating both within and outside the organization
- Strong problem analysis and resolution skills
- Have experience in managing cross-disciplinary projects, including estimation and project plan development
- Possess first class organizational skills and well developed interpersonal skills
- Have at least 5 years experience in customer service/ relationship management
- Be an excellent team player
- Be result oriented with passion for customer service
- Have the ability to work with little or no supervision
- Have strong software use and analysis skills
Operations Manager
This position reports to the General Manager - Guarding services and we are seeking to recruit an accomplished business operations manager who will be responsible for the day to day operations of the guarding service which includes manned guarding, dog patrol services, electronic guards monitoring systems, journey management and VIP escort services.
Key Accountabilities
The Operations Manager will have responsibility of overseeing the guarding operations on a day to day basis and will be undertaking the following tasks:-
This position reports to the General Manager - Guarding services and we are seeking to recruit an accomplished business operations manager who will be responsible for the day to day operations of the guarding service which includes manned guarding, dog patrol services, electronic guards monitoring systems, journey management and VIP escort services.
Key Accountabilities
The Operations Manager will have responsibility of overseeing the guarding operations on a day to day basis and will be undertaking the following tasks:-
- Provision of leadership to the operational team so as to ensure delivery of excellent services to our customers
- Management of the guarding services budget to agreed upon financial targets and goals
- Oversee the overall implementation of operational calendars and events including implementation of takeover plans for new contracts
- Undertake investigations and compile reports on operational incidents and recommend/take remedial actions where necessary
- Deputize for the General Manager Guarding Services from time to time
Required Qualifications Education
- University Degree in a business related discipline Operations experience/skills will be an added advantage
Skills & Abilities
The ideal candidate should:
The ideal candidate should:
- Be an independent thinker with high level of integrity and strong analytical skills
- Demonstrate proven leadership and management skills
- Exhibit good commercial flair
- Posses people management skills
- Be meticulous with keen eye for detail
- Posses effective organizational skills
- Have well developed interpersonal and communication abilities
Executive Assistant
This position reports to the Regional Managing Director - East Africa, based in Nairobi.
The incumbent will be responsible for creating systems, routines and structures to enable proper flow of work and delivery of results.
Key Accountabilities
This position reports to the Regional Managing Director - East Africa, based in Nairobi.
The incumbent will be responsible for creating systems, routines and structures to enable proper flow of work and delivery of results.
Key Accountabilities
- Provide executive and administrative support Prepare regular management reports
- Coordinate meetings and conferences, prepare meeting agenda, take and circulate minutes and follow up action plans with the directors
- Prepare presentations for the same
- Manage travel itinerary, flight and hotel bookings, travel documents
- Manage communication with various company contacts, including head office, customers, board members among others and other offices within the group.
- Manage RMD's diary Monitor and flag various internal and external reporting dates Screen incoming correspondences , emails, phone calls and visitors
- Implement an effective record keeping and retrieval system
- Manage other routine day-to-day office functions
Person Profile and Attributes
The ideal candidate for this position should be a confident individual, able to act fairly, honestly and with absolute integrity and maintain confidentiality.
She/he should display diplomacy in dealing with people and treats people with respect and sensitivity and serves all equally.
She/He will be required to have impact through persuasion and demonstrate persistence and determination, but make use of personal influence rather than rely on positional relationships.
Other attributes include:
The ideal candidate for this position should be a confident individual, able to act fairly, honestly and with absolute integrity and maintain confidentiality.
She/he should display diplomacy in dealing with people and treats people with respect and sensitivity and serves all equally.
She/He will be required to have impact through persuasion and demonstrate persistence and determination, but make use of personal influence rather than rely on positional relationships.
Other attributes include:
- Good interpersonal skills
- Good written, verbal communication skills and attention to details
- Highly analytical ability
- Excellent administration skills
- Good negotiation and influencing skills
- High energy, passion, initiative and drive
- Ability to work effectively in a stressful environment
- Ability to deliver results and meet strict deadlines
- Flexible and adaptable individual with ability to use good judgment and make appropriate decisions
- Ability to embrace diversity and culture awareness, with high degree of personal integrity
Qualifications and Experience
- A university graduate or diploma holder preferably in Business Administration or Management
- Experience working with a Senior Executive at the level of a CEO or a Director, preferably in the Private Sector, NGOs or International organisations.
- Working experience in a culturally diverse environment
- Knowledge of basic management principles and practices
- Knowledge of good record keeping and retrieval
- Organizational awareness
- MS Office Computer skills (Microsoft office packages, especially, MS PowerPoint, MS Excel and MS word)
- Post graduate qualification in secretarial studies could be an added advantage
Environment Health and Safety Manager
This position reports to the Human Resource Director.
The incumbent will be responsible for administering programs to ensure employees safety, health and environmental regulations for specified facilities, operations and the visiting public.
Key Accountabilities
This position reports to the Human Resource Director.
The incumbent will be responsible for administering programs to ensure employees safety, health and environmental regulations for specified facilities, operations and the visiting public.
Key Accountabilities
- Advice management on all matters of Environment Health and safety
- Plan, organize and manage HSE activities
- Ensure understanding and implementation of the, HSE systems in line with ISO 9001, ISO 14001 and OHSAS 18001 into the company
- Define responsibilities and authorities as far as HSE is concerned
- Ensure that all activities comply with safety standards and local regulations
- Evaluation of subcontractors for their competencies and capabilities
- Organize site audits in line with the group HSE standards to ensure conformance and manage resolution of non conformities
- Facilitate Environment, Health and Safety training and capacity building
- Maintain contact with various Environments, Health safety regulatory authorities including government-department of Health and safety, Neema, Ministry of health etc
- Promote awareness on system requirements and legislation
- Coordinate both internal and external audits within the Organization / Site and random suppliers / subcontractor
- Ensure Compliance with all statutory requirements including HSE
- Smooth conduct of external customer and certification body audits and managing any corrective actions alongside Departmental Managers
- Maintain environment health and safety records
- Prepare and disseminate regular health and safety data and reports
Person Profile and Attributes
- Ability to interface with people at all levels in the organization and externally
- Highly motivated individual with high degree of integrity and analytical skills
- Good leadership and influencing skills with strategic orientation
- Strong Communication skills and ability to work effectively in a diverse cultural environment
- Good negotiation skills
- Ability to drive change
Qualifications and Experience
- Degree or equivalent in relevant discipline
- Knowledge of Environment, Health and Safety principles
- Computer Literate
- Experience of working with ISO 9000 health and safety standards
- EHS certification will be an added advantage
G4S is an equal opportunity employer and addresses itself to the core value of best people and diversity.
Only successful applicants will be contacted.
Canvassing is highly discouraged.
