Job Ref No. KCBS02/2010
Job Purpose:
Job Purpose:
- Reporting to the Branch Manager, the Manager Operations will provide Operations support at the Branch by executing Banking operations activities in order to offer worldclass customer service whilst also managing the accompanying Operational Risk.
Key Responsibilities
The major responsibilities of this position include: -
The major responsibilities of this position include: -
- Customer satisfaction through operational effectiveness and efficiencies
- Managing operational risk
- Compliance to controls
- Manage custody of assets in the branch
- Staff development and performance management
- Adequate manning of Front office positions for cash and non cash tellers and ensure proper cash management at the spoke
- Endeavour to maintain and grow the Customer Base.
- Ensure adherence to Bank procedures and regulations to reduce frauds and forgeries
Experience/Qualification
The successful applicants should have the following minimum qualifications: -
The successful applicants should have the following minimum qualifications: -
- University Degree preferably a Business related degree. Possession of a professional/postgraduate qualification will be added advantage
- Have at least 3 years experience in General Bank operations e.g. Savings Bank, Current Accounts, and Cash Management as a Section Head. Those with management experience will have an added advantage
- Credit analysis is an added advantage
- Operational Risk Management
- Strong Leadership skills
- Excellent interpersonal skills
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the respective job title or job reference number in the subject field to recruitment @ kcb.co.ke.
To be considered your application must be received by 5th February 2010.
