We are pleased to announce the following vacancy in the IT Business Services Department within the Information Technology Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Principal Enterprise Systems Support Analyst
Ref: IT_PESSA_OCT 09
Reporting to the Manager, Enterprise Support (ESS), the holder of the position will provide leading expert support to existing and upcoming internal business applications Decision Systems and end user support.
The role requires a highly technical person with strong analytical skills possesses strong interpersonal skills, ability to influence others, self-motivated and committed to results. In addition, this role requires excellent project management skills, creativity, the ability to think strategically and able to manage a team to get results.
Key Responsibilities
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Principal Enterprise Systems Support Analyst
Ref: IT_PESSA_OCT 09
Reporting to the Manager, Enterprise Support (ESS), the holder of the position will provide leading expert support to existing and upcoming internal business applications Decision Systems and end user support.
The role requires a highly technical person with strong analytical skills possesses strong interpersonal skills, ability to influence others, self-motivated and committed to results. In addition, this role requires excellent project management skills, creativity, the ability to think strategically and able to manage a team to get results.
Key Responsibilities
- Technical Support
- Building processes and facilitating resolution of operational issues that may impede growth.
- Proactively analyze performance data to identify immediate and long term improvement opportunities
- Participate in the design and high level modeling of Enterprise systems
- Manage problem and incident resolutions in liaison with technical and operations departments
- Team Leadership
- Inspire , up skill and grow junior analysts in the team
- Provide the enterprise with the data management and analytics solutions for making good decisions and expanding their own analysis capacity.
- Advice Management on resourcing needs, work structure and best fit for support research on new trends on systems and advice the business on the best fit models.
- Business Support
- Work collaboratively with users in relevant business units to understand and define relevant reports and dashboards.
- Define user objectives and goals and design and lead program strategy based on nature of data, processes and needs.
- Liaise with all business support units including, Third party developers and Core networks design and Support teams to support the growth and sustainability
- Monitor, track and understand industry trends and the factors that drive them.
- Provide benchmarking and other comparative analyses of similar companies utilizing data mining tools and other data technology tools
- Respond to end user queries and request for support.
- Systems Support
- Troubleshoot technical and non-technical challenges
- Manage system capacity and anticipate user demands on resources
- Work closely with the third party development teams to ensure that the requirements as documented are clearly understood and consult with the developers teams to validate design assumptions.
- Ensure that recommended solutions are not sub-optimal, but fit within the overall information management structure of the enterprise
- Draw up operational Level Agreements with the development teams to ensure deployed systems are working systems and service levels are maintained
- Manage interfaces to all other enterprise systems
Minimum requirements
- Minimum of 5 years experience with system analysis, data analysis, ERP systems, relational database, data warehouse, and OLAP and programming preferable in PLSQL, Perl and MSSQL.
- A degree in IT, Mathematics or Engineering (Telecommunications or Electrical & Electronic)
- In-depth knowledge and experience in;
- LAN/WAN Support including Satellite and fiber communication
- Mobile Network core network systems, Short Message Service Center (SMSC), routing, knowledge in Mediation and Intelligent Networks is an added advantage
- Excellent skills demonstrating high proficiency in situational analysis
- Good communications, exceptional interpersonal, presentation and report writing skills is a must.
- Should be proactive, confident and energetic and with ability to meet stringent deadlines as well as high Strategic and creative thinking.
The deadline for application is 19th October 2009.
The Resourcing Manager
Safaricom Ltd
Nairobi
hr @ safaricom.co.ke
