EMPLOYMENT OPPORTUNITIES
INTRODUCTION
Tanzania Revenue Authority (TRA) was established under the Tanzania Revenue Authority Act No.11 0f 1995.The Authority is a semi-autonomous agency of the Government responsible for the administration of the Central Government taxes as well as several non-tax revenues.
TRA would like to recruit dynamic, experienced and qualified personnel to fill vacant positions in the Departments of Taxpayer Services and Education, Internal Audit and Customs and Excise. Applications are therefore invited from suitably qualified Tanzanians for the following position:
A. TAXPAYER SERVICE OFFICERS
1.0 Purpose of the job
To act as the first point of contact for the Authority and to provide assistance to taxpayers by responding to their tax complaints and enquiries as well as to address education needs of taxpayers in their areas of duty.
2.0 Major activities of the Job
• Respond promptly to general enquiries and complaints from taxpayers.
• Organize and conduct taxpayer education programmes either alone or in collaboration with the Zonal Principal Taxpayer Education Officer.
• Conduct outreach programme to taxpayers and the general public at trade centres, designated tax blocks and to secondary schools and college students.
• Ensure that Taxpayer Help Desks are well managed by ensuring that they meet customers/taxpayers expectations and needs in terms of publications, publicity materials and one on one assistance to taxpayers.
• Provide explanation and interpretation of tax educational materials to taxpayers and the general public through seminars, meetings or telephone.
• Distribute the Tax Perception and Contact Cards to taxpayers, analyse and compile responses from the Cards and provide recommendations to the regional management and Head office for appropriate action.
• Organize Stakeholders Forum meetings with taxpayers of the respective region.
• Conduct regular Customer Care training programmes to TRA staffs at their duty station/region.
• Write articles about their areas or general tax issues for inclusion in the Revenews magazine
• Perform Public Relations and Protocol functions in the regions.
3.0 Minimum job requirements.
3.1 Qualification
Applicants must be a university graduate or graduates from institutions of higher learning in Business Administration, B.Com, and Advanced Diploma in Tax Management or Accountancy.
3.2 Experience
Applicants must have three years work experience in tax administration in tax consultancy firms, clearing and forwarding firms or from tax training institutions/colleges.
Teaching skills is an added advantage.
3.3 Key competencies
• Communication skills (Fluent in English and Swahili, report writing and negotiation)
• Customer care/service skills
• Interpersonal skills
• Computer literate
• High integrity
• Self driven and result oriented
• Fast learner and with good judgement
• Team player
B. ASSISTANT TAXPAYER SERVICE OFFICERS
1.0 Purpose of the job
To provide assistance to taxpayers so as to enable them fulfil their tax obligations, and ensure quality service is provided in their working areas.
2.0 Major activities of the job:-
• Manage Taxpayer Front/Help desks in high traffic offices/areas like major border stations or airports which have no Taxpayer Service Officers by providing accurate and complete responses to taxpayer enquiries.
• Organize taxpayers’ awareness programmes either to small groups of stakeholders or to one on one individual taxpayers and keep record of these programmes.
• Identify special taxpayer education and service needs at the work stations in order to improve the level of service delivery.
• Assist in collecting feedback from taxpayers on services delivered by TRA and prepare a report with recommendations to station supervisors/managers.
• Perform protocol issues at their duty stations.
• Provide inputs for inclusion in the TRA magazine and newsletter.
• Conduct customer care training programmes to staff at their stations.
3.0 Minimum job requirements
3.1 Qualifications
Applicants must have a degree in Business Administration, BCom, Advanced Diploma in Tax Administration or its equivalent. Knowledge in Customer Care training or Public Relations or Communication Skills is an added advantage.
3.2 Key competencies
• Communication skills (Fluent in English and Swahili, report writing and negotiation)
• Customer care/service skills
• Interpersonal skills
• Computer literate
• High integrity
• Self driven and result oriented
• Fast learner and with good judgement
• Team player
C. INTERNAL AUDITORS
1.0 Purpose of the job
To conduct audit of assigned segments of internal audit projects or information systems and to document appropriate working papers, and assist the Team Leader in writing audit reports.
2.0 Major activities of the job
a. Accumulates, verifies and analyses available data, to determine that activities audited comply with TRA regulations and procedures.
b. Tests the accuracy of the transactions he audits.
c. Evaluates the adequacy of internal control in the areas he is assigned to audit.
d. Compares actual results with planned or budgeted amounts.
e. Prepares audit findings data sheets and time reports.
f. Observes actual practices and evaluate operating techniques to identify existing and potential problem areas.
g. Identifies causes or contributing factors relating to findings and recommend possible solutions or improvements.
h. Reviews and appraises soundness, adequacy and application of accounting, financial and other operating controls as well as promoting effective controls at reasonable cost in computerized systems.
i. Evaluates data compiled during information systems audits and prepares report opinion of findings and recommends corrective action.
j. Assists in conducting a survey of each new operating function and recommends the audit procedures to be followed in operational and post implementation information systems audits.
k. Performs any other duties as may be assigned by Supervisor.
3.0 Minimum job requirements
3.1 Qualifications
Possession of full professional accounting or auditing qualifications such as CPA (T), CISA, ACCA, ACA, CIA or equivalent.
3.2 Experience
The applicant must have at least a three years work experience in auditing.
3.3 Key competencies
• Communication skills (Fluent in English and Swahili, report writing and negotiation)
• Customer care/service skills
• Interpersonal skills
• Computer literate
• High integrity
• Analytical Skills
• Self driven and result oriented
• Fast learner and with good judgement
• Team player
D. INFORMATION SYSTEM AUDITORS
1.0 Purpose
To conduct audit of assigned segments of internal audit projects or information systems and to document appropriate working papers, and assist the Team Leader in writing audit reports.
2.0 Major activities of the job
a. Evaluate Information System reliability, security and integrity including Disaster Recovery and Business Continuity Plans.
b. Evaluate the adequacy of internal control in Information Systems
c. Provide advice on IT controls and Security at all stages of systems development, from design to post implementation or as required by Management.
d. Accumulate, verify and analyse available data, to determine that activities audited comply with TRA regulations and procedures.
e. Prepare audit findings data sheets and time reports.
f. Observe actual practices and evaluate operating techniques to identify existing and potential problem areas.
g. Identifies causes or contributing factors relating to findings and recommend possible solutions or improvements.
h. Review and appraise soundness, adequacy and application of operating controls as well as promoting effective controls at reasonable cost in computerized systems.
i. Evaluate data compiled during information systems audits and prepare report opinion of findings and recommend corrective action.
j. Assist in providing IT related assistance to other Internal Auditors and training on effective use of CAATS.
k. Perform any other duties as may be assigned by Supervisor.
3.0 Minimum job requirements
3.1 Qualifications
Holder of a University degree or equivalent in computer science or information systems, or Bsc Engineering in Electronics or Telecommunication plus at least three years of relevant experience in Information System or Audit Department. Possession of CISA, CIA, CGEIT or equivalent will be an added advantage.
Note: A successful candidate should be prepared to sit and pass professional certification examinations like, CISA, CIA, or CGEIT within one year of employment.
3.2 Experience
The applicant must have at least three years of relevant experience in Information System or Audit Department.
3.3 Key competencies
• Communication skills (Fluent in English and Swahili, report writing and negotiation)
• Customer care/service skills
• Interpersonal skills
• Computer literate
• High integrity
• Self driven and result oriented
• Fast learner and with good judgement
• Team player
E. RATING
1.0 Purpose of the job
To undertake minor repair work, perform both engine and Deck duties and maintain cleanliness in the patrol boat
2.0 Major activities of the job
a. Inspect boat equipments e.g checking and testing radar, GPS, compass etc
b. Warm up engine and auxiliaries
c. Pump out water from the engine room
d. Clean the propeller blades and overhaul
e. Navigate and perform bridge watch-keeping duties
f. Perform other related duties assigned by supervisor
3.0 Minimum job requirements
3.1 Qualifications
The applicant must have a form IV certificate and should be a holder of EDH certificate from a recognised Institute and should not be more than forty (40) years old.
3.2 Experience
The applicant must have a minimum of five years of similar work experience preferably who have served as Bosun on deck or Buson engine room.
3.3 Key competencies
• Energetic and able to work for long hours
• Communication skills (Fluent in English and Swahili, report writing and negotiation)
• Customer care/service skills
• Interpersonal skills
• Computer literate
• High integrity
• Self driven and result oriented
• Fast learner and with good judgement
• Team player
REMUNERATION
An attractive remuneration package will be offered to the successful candidate.
TRA EMPLOYEES
TRA employees who meet the requirements of these posts may also apply.
MODE OF APPLICATION
Applications should include contact telephone numbers and be accompanied with Curriculum Vitae and copies of relevant certificates, passport size photograph of the applicant recently taken and the names and reliable contact address (including telephone numbers) of three reputable referees. The application should reach the undersigned by 14th January; 2009.Applicants who will not be contacted should regard themselves as unsuccessful.
COMMISSIONER GENERAL
TANZANIA REVENUE AUTHORITY
P.O BOX 11491,
DAR-ES-SALAAM
Sunday, January 4, 2009
Tanzanian Revenue Authority Jobs
