Training Officer

Company Description:

KenCall is Kenya's first international contact center and serves clients in the US, UK and Kenya. It has built a world class facility within Nairobi and deploys state of the art technology to run its operations.

We provide our clients with professional and affordable remote service and sales marketing which needs to get to the consumer market fast. We believe in raising the confidence level of our employee support and empowering them to provide world class client support.

Application Deadline: 11/28/2008

Position Description:
Currently, KENCALL EPZ LTD is seeking a qualified candidate to join their team as a Training Officer. This opportunity is a position to be based in Nairobi, Kenya.

Responsibilities:
•Orientation & training of newly recruited employees;
•Provide ongoing daily, weekly & monthly training for all related departments;
•Mentor in the area of employee relations, counseling, coaching, evaluating, motivation & tracking;
•Assist in monitoring the overall effectiveness of training implementation;
•Provide feedback to all related departments regarding areas that will improve procedures & productivity;
•Assist in the selection of potential candidates.

Candidate Requirements:
Occupational Skills:

Training
Telephone
Leadership
Teamwork
Communication Skills.

Personal Attributes:

Strong interpersonal communication skills
Open minded with a positive & motivating personality
Ability to mentor & guide management
Ability to develop curriculum & perform multiple training classes for various departments
Pleasant & professional manner
Resourceful and innovative.

Interested candidates are invited to send latest CV directly to careers@kencall.com quoting your availability and expected salary.

People who read this post also read :