Ø Sourcing for new clients
Ø Handling customer queries i.e. customer care
Ø Respond to and follow up sales enquiries by email, telephone, and personal visits.
Ø Handling various accounts and all correspondences pertaining to these accounts.
Ø Maintain existing customers through planned individual account support, and liaison with operations manager.
Ø Advising clients on other services that they may require e.g., Training, Sit-In Interviews. Seminars
Ø Creating awareness on new products implemented by the company.
Ø Handling promotional activities.
Ø Develop ideas and create offers for direct mail and marketing to major accounts by main market sector and products.
Ø Sending invoices to clients
Ø Follow up on payment/debt collection.
Ø Manage the external marketing agency activities of telemarketing and research.
Ø As the face of Career Link to the Public, Offer public relations services on behalf of the company in various marketing forums.
QUALIFICATIONS
Ø Diploma in Sales and Marketing
Ø 1-2 years of experience
Ø Experience in the service industry especially insurance , recruitment industry would be a plus.
KEY COMPETENCIES
Competency Number and Type and Reason: Weighting (%):
(What are the key competencies and why) (Must add up to 100%)
1. Quality of Work (Manner in which employee completes job assignments) 15
- Responsiveness to requests for service
- Follow through / Follow up
- Reliability, Thoroughness
- Professionalism and results oriented
- Accuracy or precision and Decision making
2.Technical Skills (Effectiveness with which the employee applies job knowledge and skills 10
To job assignment)
- Job knowledge
- Analytical and Strategic Thinking
- Employs tools of the job competently
- Creativity, influence and negotiation
3. Communication Skills (Written, verbal or interpersonal ability to deal with customers, 15
Supervisors, peers, and subordinates as needed to do the job and
Resolve difficult situations)
- Tact and diplomacy
- Written expression
- Oral expression
- Shares information willingly
- networking
4. Quantity of work (Employee’s success in producing the required amount of work) 25
- Work completed on schedule
- Priority setting
- Amount of work completed
5. Approach to work (Characteristics the employee demonstrates while performing the job) 20
- Initiative
- Actively seeks ways to streamline processes
- Planning and Organization
- Open to new ideas and approaches
- Flexible and adaptable
- Follows instructions
- Seeks additional training and development
6. Interpersonal Skills (Effectiveness of the employee’s interaction with others and as a team participant) 15
- With Co-workers
- With Supervisors
- Team participation
- Team contribution
- Commitment to team success
- With clients (employers)
Email: catherine.wekesa@careerlink.co.ke
Friday, November 7, 2008
Sales Executive Job Description
