Sales Support Job Vacancy

Responsible to: Sales Manager

Requirements

Essential

• Two years previous retail experience (Male or Female)
• Written and spoken English
• Good people skills
• Computer literate
  

Job Summary

• To ensure each and every customer is served to the Q Home Décor standard.
• To Support and facilitate the customer transaction process by assisting the Sales Associates with each and every transaction as requested.
• To operate behind the scenes in a timely, efficient, courteous manner ensuring that all details for each customer transaction are 100% accurate through using company systems, processes and documentation.
• To ensure that the complete transaction and after sales service deliver on all areas and with the maximum of professionalism and efficiency.
• To offer support, guidance and feedback on potential purchases, based on product knowledge.
• To have complete and thorough understanding of the product ranges carried, and able to demonstrate the same.
• To coordinate with the Sales Associates on store targets and potential, and actively work towards their achievement.
• To coach, train and mentor the Store Replenisher staff in order to drive future potential into Q Home Décor.
• To follow the store rota schedule each and every day, as required to suit the needs to the business.
• To consistently work towards the next stages of promotion by ensuring best practise is utilised at all times through the working day.

Responsibilities

a) General

• Following company standards
• Following all reasonable instructions as requested by the Sales Associates
• Being aware of all in-store promotions, such as credit facilities, activities etc.
• Keeping all company information, including sales figures, strictly confidential
• Representing the company in the best way possible at all times, whether on or off duty
• Being constantly aware of customers and their needs
• Ensuring that all customers, irrespective of colour, creed or gender are treated equally, efficiently and accurately

b) Sales

• Having an excellent and up to date knowledge of all products
• To actively support each and every sales opportunity, regardless of size or customer.
• Operating according to the Salesfloor Operational manual
• Caring for specified sales area, ensuring it is clean, tidy and full, through correct interaction between Sales Associates, Store Replenishers and Visual Merchandising Department
• Ensuring all products in specified area are correctly priced
• Ensuring sales opportunities are constantly being met
• Ensuring all displays are as instructed by the Head Office
• Completing in an honest and accurate way, all daily and weekly checklists, paperwork and related company documentation.
• Reporting and processing damaged display items to the Operations Supervisor / Sales Associates
• Doing regular stock checks and liaising with the Merchandise Administrator for the same

Successful applicants should send us urgently, current detailed C.V, passport photo size and a full length photo, both photos should be strictly taken against a WHITE PLAIN, PURE BACKGROUND, Males-dressed in a business suit preferably dark coloured /Female- dressed in skirt suit preferably dark coloured, both in closed official shoes.

Successful application has to be addressed and sent via email or dropped at:

The Recruitment Team
Silvergate Careers Ltd
P.O. Box 20840-00100 Nairobi
Hazina Towers 9th floor PSC wing
Tel: +254202241449 or +254202426360
Cell: +254725307251
Web: www.silvergatecareers.com
Email: recruit @ silvergatecareers.com

Deadline for application is Friday, 11th December 2009 3pm

~ Only successful candidates will be contacted.~

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