Showroom Manager Job Vacancy

Job Summary

To ensure that all staff and management are working together in the most efficient, customer oriented and productive manner in order to create and improve a highly successful, sales driven retail showroom.

Requirements

Essential

• Total of 8 years retail management experience, with at least 2 of those being of as an showroom manager
• Excellent written and spoken English
• Excellent people skills
• Computer literate

Desirable

• Spoken Arabic
• Retail management degree

Responsibilities

a) General

• Following company standards
• Following all reasonable instructions as requested by the management
• Being aware of all in-store promotions, such as credit facilities, activities etc.
• Keeping all company information, including sales figures, strictly confidential
• Ensuring he / she follows all company rules and regulations
• Following all company safety and security procedures
• Representing the company in the best way possible at all times, whether on or off duty
• Managing all the store management and ensuring their departments are run correctly
  
• Driving an ethical and caring work concept
• Having a sound knowledge of all store functions in order to be able to check them properly
• Initiating, suggesting and operating strictly within budgets and reporting back to Head Office as required
• Spending as much time on the shop floor as possible so as to be available to staff and customers alike
  

b) Duty Management

• Scheduling the duty management for the store, ensuring he / she takes the biggest share
• Giving duty management training according to the Management Manual
• Monitoring the duty management in their competition checking

c) Customer Service

• Being constantly aware of customers and their needs
• Ensuring that all customers, irrespective of colour, creed or gender are treated equally
• Acting as a main assistance in customer relations
• Daily and weekly checking of all customer delivery reports
• Daily and weekly checking of all exchanges and refunds
• Assisting with special customer deliveries when necessary
• Monitoring the customer feedback system from follow up calls and customer comment reports
• Ensuring that every customer comment is answered promptly when necessary
• Witnessing the destruction and writing off of all non-sellable damages and ensuring stock control document the same
• Checking of clearance areas and procedures

d) Sales

• Being the key driving force in ensuring optimum sales are achieved
• Having an excellent and up to date knowledge of all products
• Attending weekly sales meetings
• Doing daily short store tours
• Holding weekly extensive store tours with the management team
• Working with Head Office to ensure optimum movement of stock including fast and slow movers
• Communicating with Head Office about new products, display methods and general stock issues
• Summarising and forwarding monthly customer feedback from sales to Head Office
• Working according to the Showroom Manual.

f) Administration

• Being a driving force in the company’s effort to work in an environmentally friendly manner
• Checking daily and weekly sales and cash figures from the cash desks
• Monitoring and checking all discounts issued from the Cashier’s report
• Checking credit facilities and purchases
• Checking special and corporate sales

g) Safety & Security

• Heading and being fully responsible for the store security and safety systems
• Driving, implementing and following company security and safety policies
• Checking and signing the Security Log Book

h) Personnel

• Ensuring that the best staff possible are hired and trained for the company
• Authorising the payroll and budgeted overtime
• Checking holiday schedules
• Monitoring sick leave
• Assisting with appraisals
• Pre-approving any and all disciplinary procedures

i) Management

• To ensure that all staff have received the correct documented training and their job descriptions
• Carrying out competition checks and reporting back to the management team
• Implementing correct management scheduling to ensure optimum customer service levels, including holidays
• Strictly adhering to operating budgets

Successful applicants should send us urgently, current detailed C.V, passport photo size and a full length photo, both photos should be strictly taken against a WHITE PLAIN, PURE BACKGROUND, Males-dressed in a business suit preferably dark coloured /Female- dressed in skirt suit preferably dark coloured, both in closed official shoes.

Successful application has to be addressed and sent via email or dropped at:

The Recruitment Team
Silvergate Careers Ltd
P.O. Box 20840-00100 Nairobi
Hazina Towers 9th floor PSC wing
Tel: +254202241449 or +254202426360
Cell: +254725307251
Web: www.silvergatecareers.com
Email: recruit @ silvergatecareers.com

Deadline for application is Friday, 11th December 2009 3pm

~ Only successful candidates will be contacted.~

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