A leading Insurance Company that has become a significant player in Kenya’s Commercial Motor Insurance Market is looking for diligent and experienced persons of high integrity to fill the following positions:
1. Position: Medical Doctors
Immediate Supervisor: Head of Injury Verification Department
The doctors shall be responsible for analyzing medical claims arising from road traffic accidents.
He/ she will play a key role in the provision of a second medical opinion on the nature of injuries sustained and will make concise decisions that will guide the management of such claims.
The doctor shall be based in Thika, Mombasa or Nakuru. Applicants are required to indicate which of these locations they would prefer.
Key Tasks, Duties & Responsibilities
1. Position: Medical Doctors
Immediate Supervisor: Head of Injury Verification Department
The doctors shall be responsible for analyzing medical claims arising from road traffic accidents.
He/ she will play a key role in the provision of a second medical opinion on the nature of injuries sustained and will make concise decisions that will guide the management of such claims.
The doctor shall be based in Thika, Mombasa or Nakuru. Applicants are required to indicate which of these locations they would prefer.
Key Tasks, Duties & Responsibilities
- Re-examination of road traffic accident victims in order to provide a second opinion
- Confirming that the diagnosis and treatment is consistent with injuries sustained in the road traffic accident
- Analysis, interpretation and verification of medical records pertaining to accident claims.
- Referral of accident victims for specialist review when necessary
- Testifying in Court in regards to the extent and severity of injuries sustained as a result of the Road Traffic Accident.
- Visiting seriously injured accident victims to verify the extent of the injuries.
- Liaising with other medical and non-medical staff in the various health facilities in regards to the treatment of the accident victim.
- Participate significantly in managerial responsibilities such as planning the workload and staffing of the department
- Preparation of medical reports and statistics
Skills & Requirements
- MBChB
- Registration with the Medical Practitioners & Dentists Board
- Minimum of 3 years experience in a busy district hospital
- Strong communication and interpersonal skills
- Superior analytical and report writing skills.
- Computer literate
- Willingness to be stationed in any part of the country
2. Job Title: General Manager
Immediate Supervisor: Managing Director
Overall Responsibility
The General Manager will play a key role as a member of the Company’s executive team, responsible for overseeing the operational and administrative functions in order to ensure efficiency and a competitive advantage for the Company.
S/he is also responsible for overseeing the management and maintenance of Company assets, the provision of leadership and to assist staff in functioning as a team and maintaining a productive, cost effective workplace.
S/he will guide and advise the Board of Directors and its committees and also provide decision support on administrative and operational matters to the Managing Director.
Key Tasks, Duties and Responsibilities
Immediate Supervisor: Managing Director
Overall Responsibility
The General Manager will play a key role as a member of the Company’s executive team, responsible for overseeing the operational and administrative functions in order to ensure efficiency and a competitive advantage for the Company.
S/he is also responsible for overseeing the management and maintenance of Company assets, the provision of leadership and to assist staff in functioning as a team and maintaining a productive, cost effective workplace.
S/he will guide and advise the Board of Directors and its committees and also provide decision support on administrative and operational matters to the Managing Director.
Key Tasks, Duties and Responsibilities
- Oversee and administrate the Accounts, Human Resource, I.T., Sales and Investigation functions
- Put in place standards for the company that will improve the company’s service ratings
- Monitor the investment market and advise on viable investment options
- Monitor performance of the company investments and make timely recommendations on appropriate actions to be taken when adverse market changes are anticipated.
- Preparation of financial and management reports
- Ensuring that the Company’s procurement is cost effective, efficient and done professionally and in accordance with the Company policy
- Support the company’s strategic plan by ensuring a reliable Customer Relationship Management system
- Monitor and analyze the company’s liabilities and recommend alternative management where necessary
- Contributing to the corporate planning and budgeting initiatives and the company’s long term strategy and annual business plans.
- Ensuring that appropriate management structures and policies are developed and implemented
- Other areas of potential responsibility include but are not restricted to company insurance, licensing, corporate level negotiations, major supplier relationships and regulatory body relationships
- Participating in Business and financial strategy and planning
- Ensure that the profit and cost centres in the Company are consistently on budget
- Promoting sound corporate governance and ethical standards, and assessing overall company performance and reporting accordingly
- Providing leadership in development and implementation of the strategic thrusts to enhance profitability and shareholder value and promoting sound corporate governance and ethical standards
- Assessing overall company performance and reporting accordingly, and ensuring that appropriate management structures and policies are developed and implemented
- Supervise and appraise staff under his/her charge
Education
- Bachelor’s degree in Business or Social Studies or equivalent. MBA is an added advantage
- Professional Accounting qualification(s) e.g. CPA (K), ACCA (UK) or equivalent
- A member of the Certified Public Secretaries of Kenya
- ACII is an added advantage
Experience
- Minimum of 7 years in a similar capacity or 7 years experience at senior management level
- Computer literacy and knowledge of personal computers and software packages such as MS Word, MS Excel, MS PowerPoint, MS Access etc
Skills and Abilities
- Proven Skills in Business and Financial Management
- Demonstrated ability to manager and supervise a staff team
- Demonstrated ability to multitask and work in a fast-paced environment
- Effective problem-solving and mediation skills
- Excellent proven report-writing, interpersonal, verbal and written skills
3. Job Title: Sales and Customer Service Managers
Immediate Supervisor: General Manager
Location: Nyeri, Kerugoya, Meru
Overall Responsibility
To enable the Company meet its sales budgets within a given time period and to serve customers in the most efficient and professional manner possible.
Requirements
Immediate Supervisor: General Manager
Location: Nyeri, Kerugoya, Meru
Overall Responsibility
To enable the Company meet its sales budgets within a given time period and to serve customers in the most efficient and professional manner possible.
Requirements
- Establish & maintain relationships with insurance intermediaries, fleet owners and public service vehicle operators and ensuring that the insurance intermediaries meet their targets
- Ability to understand the Company’s products and promoting them to the said insurance intermediaries and the insurance market in general
- Developing targets and budgeting from premium production per insurance intermediary
- Providing Customer Service Support and answering queries raised by intermediaries or customers of the Company
- Formulate and implement marketing strategies to achieve set sales and profitability targets & enhancing the corporate image so as to optimise business retention
- Ensuring that appropriate management structures and policies are implemented and contributing to the company’s long term strategy and annual business plans.
- Ensuring business retention is optimised and there is continuous prospecting for new business
- Monitoring, management and reporting to the General Manager
- Ensuring that the Company’s customer service benchmarks for sales, customer service and underwriting are consistently achieved & the effective marketing networks are maintained with insurance intermediaries
- Ensuring that all Customer Service Staff meet or exceed targets and all activity standards
- Conducting regular coaching and counselling sessions with Customer Service staff to build motivation and selling skills
- Setting examples for staff in areas of personal character, commitment, organizational and selling skills, and work habits.
Requirements:
- University graduate with a marketing background
- Minimum of 5 years experience in Sales management & Customer Relationship Management
- Proven skills in business management and computer literacy (Microsoft Office Suite)
- Demonstrated ability to manage and supervise a staff team, multi-task and deal with crises
- Strong analytical and problem-solving skills and innovative and energetic attitude to work
- Strong understanding of customer and market dynamics and requirements
- Experience in the Insurance Industry is an added advantage
- Proven leadership and ability to drive sales teams
- Polished verbal and written communication and presentation skills
4. Position: Claims Investigation Officers
Immediate Supervisor: Claims Manager
The ideal candidate shall be above 30 years of age, shall have served in the Police Force and possess hands-on experience in investigating road traffic accidents, particularly third party personal injury claims.
Their work shall be characterized by accuracy and attention to detail.
The position will require regular travel to various parts of the country.
Key Tasks, Duties and Requirements
Immediate Supervisor: Claims Manager
The ideal candidate shall be above 30 years of age, shall have served in the Police Force and possess hands-on experience in investigating road traffic accidents, particularly third party personal injury claims.
Their work shall be characterized by accuracy and attention to detail.
The position will require regular travel to various parts of the country.
Key Tasks, Duties and Requirements
- Proven ability to create and maintain good and professional relationships between the Company and the Hospital authorities and other important sources of data in order to facilitate the investigation officer’s queries
- Ability to make inquiries and authenticate claim supporting documents from various authorities and hospitals
- Skills in evidence collection with a systematic approach to gathering evidence
- Keen attention to detail with an ability to detect gaps in the information and make the requisite enquiries
- Obtaining / recording details of the claimants in the Hospital Accident Registers
- Ability to work independently is a must, with an energetic “can do” attitude to work.
- Excellent time management, computer and communication skills both in verbal presentations and writing
5. Position: Accident and Police Liaison Officers
Immediate Supervisor: Investigation Manager
Ideal candidates will be above 30 years old and shall have experience of having served in the Police Force or the Criminal Investigation Department and hands on experience in investigations.
Their work should be characterized by accuracy and attention to detail. The position will require regular travel to various parts of the country.
Skills and Requirements
Immediate Supervisor: Investigation Manager
Ideal candidates will be above 30 years old and shall have experience of having served in the Police Force or the Criminal Investigation Department and hands on experience in investigations.
Their work should be characterized by accuracy and attention to detail. The position will require regular travel to various parts of the country.
Skills and Requirements
- Proven ability to create and maintain good and professional relationships between the Company, the Police and other important sources of accident data in order to facilitate the investigation officers queries
- Reporting the occurrence of incidents to the Company as soon as they occur and where possible, visiting the accident scene, taking photographic evidence of the damage to the vehicle and injured persons, collecting information in regard to the medical institutions that are involved in the initial treatment of the injured persons
- Ability to obtain immediate information regarding major accidents from the police, health facilities and witnesses
- Management of entry of claimants into the Occurrence Book is a requirement and numbers of P3 Forms issued
- Ability to work with the Police to obtain witness statements and produce sketched/scaled plans of an accident scene
- Ability to gather accident information and accurately record statements from witnesses
- Skills in evidence collection with a systematic approach to gathering evidence
- Establishing the causes of incidents and assigning contributory negligence to the parties involved
- Establishing the identities of the parties involved in the incident with emphasis on potential claimants and witnesses
- Obtaining/recording details of the claimants in the police file and claimants statements to the police in regard to the circumstances of the accident
- Ability to work independently is a must, with an energetic “can do” attitude to work.
- Excellent time management, computer skills and communication skills both in verbal presentations and writing
6. Position: Training & HR Assistant
Immediate Supervisor: Training and HR Manager
Location: Nairobi
Key Tasks and Responsibilities
Immediate Supervisor: Training and HR Manager
Location: Nairobi
Key Tasks and Responsibilities
- Performing back-up functions to the Human Resources Manager and other administrative service areas as requested
- The management and updating of personnel files, and taking and forwarding minutes in meetings
- Keeping track and updating the leave schedules, the annual leave calendar and staff rotation schedules
- Scheduling for interview sessions, meetings and appointments and contacting interview candidates
- Initiating and following-up on reference checks and academic verifications
- Liaising with the HR Manager regarding Training and Manpower Development policies, strategies, programs and review/ evaluating their effectiveness., identifying the development and training needs of employees in all the departments and coordinating programs
- Monitoring the status of appointments under process under the Human Resource Department responsibility
- Assisting in the preparation of training material and facilitating in the organization and conduct of training courses and workshops as and when required
- Assisting in the orientation of new employees and the execution of HR-related activities such as Training Needs Analyses (TNAs), Staff Appraisals, Open Days etc and the preparation of reports regarding the same
- Ensuring recruitment-related actions for smooth and expeditious entry on duty for new appointees, staff on transfer/re-assignment and rotation
- Performance Management in liaison with HR and other heads of departments
- Assisting in interviewing selection and promotion of staff members
- Researching and reporting on disciplinary cases & assisting in staff development and career support training
- Assisting in the preparation and implementation of succession plans
- Undertaking research on a range of HR-related issues and assisting in the preparation of notes and reports
- Monitoring contractual status of staff and providing general office support services
Key Skills and Attributes
- At least one year post-qualification experience in the Human Resource Department of a busy organization is a must
- Human Resource Management Certification from a recognized institution (At least a Postgraduate Diploma in Human Resource Management) is a must
- Ability to multitask, work efficiently and give status updates on assigned tasks
- A quick learner, team player, quick thinker, who is creative and has a “Can Do” attitude
- Computer proficiency (MS-Word, Excel, PowerPoint)
- Available almost immediately
7. Position: Motor Assessors
Immediate Supervisor: Training and HR Manager
Ideal candidates should have hands-on experience in Motor Vehicle assessment, likely the age of 28 to 35 years.
Their work should be characterized by integrity, accuracy and attention to detail. Work under minimum supervision, all with the intention of being part of a team that works effectively to satisfaction.
The position is based in the head office with regular traveling within Nairobi and up country.
Requirements
Immediate Supervisor: Training and HR Manager
Ideal candidates should have hands-on experience in Motor Vehicle assessment, likely the age of 28 to 35 years.
Their work should be characterized by integrity, accuracy and attention to detail. Work under minimum supervision, all with the intention of being part of a team that works effectively to satisfaction.
The position is based in the head office with regular traveling within Nairobi and up country.
Requirements
- Diploma course in Mechanical Engineering or related course from a recognized institution
- 3-5 years relevant experience
- Certificate of Proficiency in insurance from College of Insurance, preferably motor chapter subject
- Ability to carry out motor assessment and re-inspection of repaired motor vehicles
- Preparation of assessment and re-inspection reports
- Ability to negotiate repair costs with garage owners
- Must have clear understanding of the market prices of spare parts for various makes of vehicles
- Ability to analyse assessment reports from external assessors and give recommendations
- Ability to work independently is a must, with an energetic “can do” attitude to work.
- Excellent time management and communication skills both in verbal presentations and writing
- Polished computer skills
8. Position: Nurses
Immediate Supervisor: Doctor
Key Attributes
Immediate Supervisor: Doctor
Key Attributes
- Excellent communication, interpersonal and organizational skills are required.
- Proven experience demonstrating initiative and sound judgment is required
Requirements:
- Ability to assess the medical needs of all claimants
- Responsible for maintaining inventory of misdiagnoses and suspicious medical records
- Visiting hospitals and other medical facilities when required
- To be responsible for the completion of all necessary paperwork and reports
- Experience with working with insurance companies (medical insurance is an added advantage)
- Experience in working with, treating and dealing with accident victims
- Ability to diagnose and treat common accident injuries
- Superior analytical skills and ability to work under pressure
- Ability to associate diagnoses with correct prescriptions or lack thereof
- Insurance knowledge not a must, but is an added advantage
- Ability to deal with records and verification processes
- Assessing medical needs of claimants and providing recommendations on the same
Qualifications
- Bachelor of Science in Nursing preferred
- Diploma in Community Health Nursing/Enrolled Community Health Nurse preferred
- Nursing Council of Kenya Certificate and license
- KRHCN Certificate from School of Nursing
- Currently a practicing nurse at a recognized hospital
- At least 3 years experience working as a nurse in a busy hospital
- Computer literacy and knowledge of personal computers and software packages such as MS Word, MS Excel, MS PowerPoint, MS Access
- Computer proficiency (Microsoft Office Suite)
Please note the following:
- Applications shall be viewed on a first come first served basis.
- Applicants should indicate the position of interest in the subject line
- Only shortlisted applicants will be contacted
Interested persons possessing the relevant qualifications can apply by sending their application letters and CVs to the following EMAIL address: hr4insurancejobs @ gmail.com
The Company is an Equal Opportunity Employer
