CUSTOMER SERVICE MANAGER
This position will appeal to candidates who can maintain attention to detail in a pressurized working environment whilst maintaining consistency and courtesy. Someone who is flexible and can effectively negotiate solutions to sales and operational planning issues in a matrix organization aligned to account teams and specialist functions.
Scope of the job
The jobholder will be the central contact person between the customer and the factory in the Order Fulfillment Packaging Material (OFPM) process, thus is at the centre of decision- making in the supply chain process.
Main Responsibilities
- Managing and coordinating Customer Service Representatives' (CSR's) work relating to routine order placement, sales forecasting, design process, deliveries and invoicing
- Development of customer contacts (both internal and external) and representing customer's interest Creating and maintaining of price and customer conditions
- Implementing Packing material (Packmat) and Additional material(Addmat) pricelist in the system Fulfilling e-pack order demands by following up with factories and, shipping of Packaging Material to customers.
- Managing entire packaging material supply needs for Key Account Customers Invoicing / crediting all packaging material and related sales
- Overseeing Customer Relationship Management for Key Account Customers (KAC) through effective communication
- Monthly Rolling Forecast (RFC) data collection, coordination and forwarding of data
- Providing insightful information to Sales, Marketing & Management teams for new and existing customers
- Managing the CSR expense budget Co-ordinating order and delivery planning
- Collecting data on stock position, consumption trends at the customers as a critical input to the monthly rolling forecasting process.
- Actively participating in Key Account Management teams as the OFPM representative Handling all packmat related claims
- Participating in World Class Manufacturing (WCM) activities and projects
- Fulfilling all reporting deadlines Drive and champion improvements across customer service processes
- Minimum of 3 years experience in Customer service coordination or management
- Sound business knowledge.
- Understanding of Tetra Pak business systems and processes is an added advantage
- Degree in Sales & Marketing or any other business related degree
- Qualification in Customer Relations/Customer Management is an added advantage
- Computer Knowledge with practical use of MS Word, MS PowerPoint and Excel.
- Excellent communication and interpersonal skills
- Presentation and negotiation skills
- With business acumen and interpretation of customer needs and industry intelligence
- Self-starter
- Good sense of initiative and leadership
- Results-oriented & good team player
This position is a short term non renewable contract for six months that will attract candidates who are available immediately. Someone who is upbeat to start on the job with minimum induction and enjoys working for a fast paced multinational organization.
Job Summary
To support the Tetra Pak Eastern Africa (TPEA) accounting and reporting process through timely and accurate data entry and implementation of internal controls and supporting the business through provision of pertinent information to other departments.
Roles & Responsibilities
- Booking Local & Overseas Supplier Invoices (Includes Matching of Purchase orders / Delivery Request with-GRNs) Reconciling supplier ledger against statements
- Paying suppliers through drawing of cheques & bank transfers preparation and booking the same
- Raising manual customer receipts and ensuring cash / cheque's receipted are banked promptly Bank reconciliations & follow-up of outstanding items Booking Technical & Processing incoming invoices ( Overseas )
- Booking other Factory raw material Invoices
- Reconciliation and documentation of petty cash vouchers
- Posting staff loan scheme monthly installments recovered from bank accounts
- Updating NSSF company contribution per cost centre
- Preparing of allocated General Ledger Account schedules & following -up on any issues thereof Supporting the business through ;
- Checking , enforcing compliance to internal controls & clarifying any unclear procedures to staff
- Providing other departments with pertinent information they may require in the ordinary course of business
- Ensuring compliance with VAT & Withholding taxes regulations on local suppliers
- Supporting the book closing process by strictly observing all cutoffs to ensure reporting deadlines are met
- Minimum of 2 years experience in a similar position
- Relevant experience in a busy commercial accounting environment
- Experience in the manufacturing field is preferred Qualification
- Bachelors Degree (Preferably B. Com Accounting /Finance option)
- At least CPA Part 11
- Excellent communication
- Attention to detail & accountable
- Drive
- Good sense of initiative
- Results-oriented & good team player
The Human Resources & Communications Director
Tetra Pak Limited
P.O. Box 78340, 00507,
NAIROBI
or email address: recruit.ke @ tetrapak.com to reach us on or before 21st November 2008. Interviews to be held last week of November. Any incidence of canvassing will lead to a candidate's disqualification.
Only short-listed candidates will be contacted.
Tetra Pak is an Equal Opportunity Employer
