SENIOR CUSTOMER SERVICE REPRESENTATIVE
This position will appeal to someone who is results and customer/service oriented, with excellent interpersonal skills, and a solid business awareness and industry intelligence acumen. It will attract someone who enjoys working for a fast paced multinational organization.
Scope of the job
The jobholder will be the central contact person between the customer and the factory in the Order Fulfillment Packaging Material (OFPM) process, thus is at the centre of decision- making in the supply chain process.
Main Responsibilities
- Fulfilling e-pack order demands - following up with factories and, shipping of Packaging Material to customers.
- Managing entire packaging material supply needs for Key Account Customers
- Invoicing / crediting all packaging material and related sales
- Overseeing Customer Relationship Management for Key Account Customers (KAC) through effective communication
- Maintaining systems data through accurate assignment of raw materials, pricing and other critical data
- Providing insightful information to Sales, Marketing & Management teams for new and existing customers
- Co-ordinating order and delivery planning
- Collecting data on stock position, consumption trends at the customers as a critical input to the monthly rolling forecasting process.
- Actively participating in Key Account Management in the role of Key Account Team for OFPM
- Handling all claims related to quality coming to the factory
Experience
- Minimum of 3 years experience in Customer service coordination or management
- Sound business knowledge.
- Understanding of Tetra Pak business systems and processes is an added advantage
Qualification
- Degree in Business Administration
- Diploma in Customer Service is an added advantage
- Computer Knowledge with practical use of MS Word, MS PowerPoint and Excel.
Core Competencies, Skills & Abilities
Excellent communication . Presentation and interpersonal skills .With business acumen and interpretation of customer needs and industry intelligence . Self-starter .Good sense of initiative .Results-oriented & good team player
If you think you can match the above requirements, please send us your application with an Up-to-date curriculum vitae, Citing your current remuneration package, to: The Human Resources & Communications Director. Tetra Pak Limited P. O. Box 78340, 00507, NAIROBI or email address: recruit.ke@tetrapak.com to reach us on or before 21st November 2008. Interviews to be held last week of November.
Any incidence of canvassing will lead to candidate's disqualification.
Only Short-listed Candidates will be contacted.
