Account Overview:
This is a project that seeks to give farmers information they require with regards to agriculture. The project, which is mainly aimed towards small-scale farmers, involves having a help line number that the farmers can call in order to enquire about agricultural information. This will give the farmers easy access to real time information hence improve on their decision making resulting in the achievement of the objective of enhancing farm productivity in the country.
Key Responsibilities:
You will be required to handle in-bound calls from farmers and assist in the successful resolution of any issues that may have arisen. You will make outbound calls to farmers to inform them of new information with regards to agriculture. Provision of exceptional service to our customers will be key to all your duties so as to ensure that customer satisfaction is achieved.
Skills / Experience required:
- Bachelor of Science degree in Agriculture with specialty in any of the following areas: Animal Husbandry (Dairy Farming, Poultry farming), Crop (Crop specialty e.g. Amaranth, Coffee, Tea, Maize, Bean), Vet etc.
- At least 2yrs and above work experience in the agricultural sector
- Basic computer skills - proficient in MS-Office packages
- Fluent in English, Swahili and at least one local language
- Practical experience as a farmer is an added advantage
