United Nations Office for the Coordination of Humanitarian Affairs (OCHA) Sudan invites applications from suitably qualified Sudanese citizens to fill the post of Information Technology Officer (NOB) based in Juba, South Sudan.
Agency: UNOCHA
Post Title: Information Technology Officer (NO-B)
Duty Station: Juba
Level: NOA
Type of Contract: Fixed Term
Closing Date: 21 December 2009
Start Date: ASAPTERMS OF REFERENCE
Information Technology Officer (NO-B)I. Organizational Context
Under the overall guidance of the Head of Office and direct supervision of the ICT Officer, the IT Officer manages ICT services, develops and implements ICT management systems, provides information management tools and technology infrastructure in the OCHA Juba Office. The IT Officer is responsible for review of and advice on the use of new technologies that will enhance the productivity of the Office.The IT Officer supervises the IT Associate. He works in close collaboration with the Information Management team as well as the, Administration Unit, EP&R unit, Khartoum Office and OCHA HQ staff to resolve complex ICT-related issues.
II. Functions / Key Results Expected
Summary of key functions:- Implementation of ICT strategies and introduction/implementation of new technologies
- Development of information and documentation management system
- Management of hardware and software packages
- Network administration
- Provision of web management services
- Facilitation of knowledge building and knowledge sharing
- Planning and managing IT equipment needs and procurement
- Full compliance with corporate information management and technology standards, guidelines and procedures for the office technology environment.
- Analysis of the requirement and elaboration of internal policies and procedures on the use of ICT.
- Establishment of internal Standard Operating Procedures (SOPs) in ICT management, control of the workflows in the ICT team.
- Participation in the office business process re-engineering activities and ensures that business needs drive IT solutions related to corporate resource management.
- Conduct market research and analysis, and introduce new technology for office system updating and improvement.
- Provision of advice on and assistance in procurement of new ICT equipment for the office, provision of technical specifications and information on best options in both local and international markets.
- Development and update of the ICT annual plan and road map. Development and update of the continuity plan, disaster recovery plan, ICT infrastructure and training plans. Follow up on their implementation.
- Leadership of the ICT team for effective and client-oriented services.
- Development and implementation of Office information and documentation management system in accordance with UNOCHA policy
- Hardware and software platforms meet the UNOCHA corporate standards and the key processes.
- Provision of advice on maintenance of equipment and acquisition of hardware supplies
- Supervision of the implementation of UNOCHA systems.
- Development of new software for high impact results (e.g. office management, intranet, etc).
- Monitoring of the computing resources to provide a stable and responsive environment.
- Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access.
- Monitoring of backup and restoration procedures for both server and local drives.
- Timely upgrade of LAN infrastructure and Internet connectivity to meet OCHA requirements.
- Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
- Organization of training for the operations/projects staff on ICT issues.
- Synthesis of lessons learned and best practices directly linked to ICT management.
- Sound contributions to knowledge networks and communities of practice.
The key results have an impact on the overall efficiency of the Office including improved results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.
V. Competencies and Critical Success Factors
Corporate Competencies:- Demonstrates integrity by modeling the UN’s values and ethical standards
- Promotes the vision, mission, and strategic goals of OCHA.
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
- Treats all people fairly without favoritism
Functional Competencies:
Partnership Building
- Builds strong relationships with partners, focuses on impact and result for the client and responds positively to feedback.
- Ability to work independently, with efficiency, competency and integrity with people of different national backgrounds.
- Knowledge of institutional mandates, policies and guidelines pertaining to humanitarian assistance
- Proven networking, team-building, organizational and communication skills.
Knowledge Management and Learning
- Shares knowledge and experience and provides helpful advice to others in the office.
- Ability to develop systems for structuring, codifying and providing access to information and knowledge.
Development and Operational Effectiveness
- Ability to lead planning and reporting
- Strong analytical skills
- Ability to provide IT support services including IT hardware/infrastructure support, other IT applications support.
- Excellent knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security, viral protection systems and Lotus Notes, knowledge of Microsoft Windows network administration.
- Ability to provide input to business process re-engineering, elaboration and implementation of new systems.
- Ability to manage complex problems proactively and effectively, including responses to emergencies.
- Willingness to work long and sometimes irregular hours when needed
Leadership and Self-Management
- Focus on results for the clients and respond positively to feedback.
- Consistently approach work with energy and a positive, constructive attitude.
- Demonstrate openness to change and ability to manage complexity.
- Excellent supervisory skills and proven report writing skills
- Advanced University degree (Masters or equivalent) in Information Systems, Information Management, Computer Science or related discipline.
- A first level university degree with a combination of relevant academic qualifications and 7 years of experience in Information Systems or other related fields may be accepted in lieu of the advanced university.
- Advanced certification in Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE).
- Minimum 5 years of progressively responsible experience in ICT including Windows 2000 server network Administration; use of server network administration; use of industry standard hardware/software and telecommunication facilities,
- Good knowledge of Micro-computer technology, PC/LAN operating systems; MS XP and Windows 2000, MS Office XP and 2003 and Data Management.
- Development and implementation of ICT strategies.
- Practical knowledge of HF and VHF Equipment, Microwave Radio Systems, Satellite Communications Equipment, and VSAT is desirable.
- Fluency in oral and written English is essential.
