Jobs Re – advertisement
Technical Support Executives urgently required
Our Client, a BPO/ITES company is looking for 5 more Technical Support Executives to work in a first level troubleshooting role in a Contact center environment.
Technical Support Executives urgently required
Our Client, a BPO/ITES company is looking for 5 more Technical Support Executives to work in a first level troubleshooting role in a Contact center environment.
Duties and responsibilities
•Answer phones professionally
•Client detail capture and ticket assignment
•Resolution of ticket assigned
•Handle and resolve customer complaints
•Provide customers with product and service information
•Process orders, forms and applications
•Identify and escalate priority issues
•Exhaustive trouble-shooting
•Follow established escalation matrix
•Follow up customer calls to confirm stability after fault resolution
•Escalation of identified faults to senior engineers within one hour troubleshooting and non resolution
•Complete call logs
•Complete call reports
•Answer phones professionally
•Client detail capture and ticket assignment
•Resolution of ticket assigned
•Handle and resolve customer complaints
•Provide customers with product and service information
•Process orders, forms and applications
•Identify and escalate priority issues
•Exhaustive trouble-shooting
•Follow established escalation matrix
•Follow up customer calls to confirm stability after fault resolution
•Escalation of identified faults to senior engineers within one hour troubleshooting and non resolution
•Complete call logs
•Complete call reports
Knowledge, skills and abilities
•Must be adept in the use of MS Office 2003 or later, particularly Excel and Word, and ideally Access or similar databases at basic level. advanced would be preferred
•Good keyboard skills
•Relevant product knowledge of basic trouble shooting Internet connectivity
•Handles difficult clients or customers skillfully
•Flexible to work night/evening shifts (24/7)
•At least 6 months call center experience.
•Must be adept in the use of MS Office 2003 or later, particularly Excel and Word, and ideally Access or similar databases at basic level. advanced would be preferred
•Good keyboard skills
•Relevant product knowledge of basic trouble shooting Internet connectivity
•Handles difficult clients or customers skillfully
•Flexible to work night/evening shifts (24/7)
•At least 6 months call center experience.
Education level
•UG /Diploma/ Advanced Diploma – IT Field (preferably Networking)
•CCNA Qualification will be an added advantage.
•UG /Diploma/ Advanced Diploma – IT Field (preferably Networking)
•CCNA Qualification will be an added advantage.
Are you articulate and well spoken? Send CV ONLY to recruit@flexi-personnel.com by Tuesday 27th April 2010.
