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Thursday, September 16, 2010

Symphony Helpdesk Supervisor (Technical Services) Vacancy

From its inception, Symphony has been setting new standards in the quality of computer use and maintenance in Kenya.

On the foundation of this excellent quality, Symphony is looking for an individual to join its dynamic team, in its Technical Services Department in the following position.

Helpdesk Supervisor (Technical Services)

Key skills and Qualities

We are looking for a person who can successfully coordinate the activities in the TS department as well as offering excellent customer service to our clients.

The person must be:
  • Technical and innovative thinker with a sharp business mind.
  • A proactive and self-motivated professional who can diligently follow the rules and procedures.
  • Capable of working under pressure to meet the customer’s demands.
  • Articulate with very good customer care skills.
The Position

Reporting to the Senior Business Manager, Technical Services, the person will be responsible for:
  • Handling all calls from the customers and assigning calls to the specific engineers who can handle the customers’ problems.
  • Planning and organizing preventive maintenance for all the contract clients.
  • Supervising the department’s drivers and the Help Desk Assistant and ensuring that they carry out their duties as per their responsibilities.
  • Compiling the Prequalification tenders, and assisting with proposals and tenders.
  • Coordinating the delivery of products and services to the clients.
Qualification and Experience

The candidate should have the following attributes
  • Degree in Business Administration with a Diploma in Business Administration or
  • Degree in IT with a Diploma in Business Administration or
  • Degree in Business Information Technology (BBIT)
  • At least 1 year’s experience in a technical helpdesk role
  • Experience in compiling prequalification tenders and proposals will be an added advantage
How to Apply

If you believe you have what it takes to handle this position, kindly apply preferably by email, indicating the position applied for, with a short covering note on your suitability, CV (not more than 2 pages) with copies of relevant certifications to reach the Director – Human Resources, not later than 17th September 2010.

E- Mail hrd@symphony.co.ke.

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