Safaricom - Retail Centre Supervisor Vacancy

We are pleased to announce the following vacancy in the Commercial Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Retail Centre Supervisor
Ref: RC – RCS– SEPT 10

Reporting to the Retail Centre Manager, the job holder’s key responsibilities will be to:

• Supervise the provision of high quality retail & customer service in the assigned retail center by monitoring the floor operations;
• Monitor the queue flow and coordinate service to ensure quick and quality service delivery;
• Attend to operational customer issues that arise on the floor of the shop;
• Supervise all the Cashiering services at the shop while ensuring that the cashiers reconcile all their transactions daily.
• Supervise the day to day stock management for the Retail Centre by ensuring sufficient stocks are available in the Retail Centre.
• Coaching of staff in the retail centre to ensure improvement in service delivery

The ideal candidate should possess the following:

• Degree in a Business discipline/ Social Sciences from a recognized university;
• 3 years working experience selling in a retail environment of which 1 year has to be in retail store management
• Excellent working knowledge of Ms Office suite;
• Ability to counsel/coach staff and analyze customers’ behavior on the floor and take necessary actions to avoid loss or damage;
• Ability to review customer trends to prioritize on how the service will be best delivered to them based on demand and resources available;
• Ability to get the best out of staff through various motivational activities;
• Ability to establish & maintain a positive public image with customers;
• Good customer service skills with excellent communication and interpersonal skills.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Friday, 22nd September 2010.

The Senior Manager - Talent Acquisition,
Safaricom Limited.
Via email to: hr@safaricom.co.ke

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