We are a leading Marketing Company in Kenya. We urgently require to fill the position of Solution Activators
Job title: Solution Activator
Reporting to: Field Rep or Team Leader (depend on the market stage)
Subordinates: None
Purpose of the Job: Maximize current and future Smartphone sales and Activations of solutions at retail Solution points.
Main responsibilities:
Job title: Solution Activator
Reporting to: Field Rep or Team Leader (depend on the market stage)
Subordinates: None
Purpose of the Job: Maximize current and future Smartphone sales and Activations of solutions at retail Solution points.
Main responsibilities:
- Ensure Activation of services on Targeted Smart phones
- Educate, guide and support Solution point Sales staff, to sell Mobile Solutions
- Collect and report market intelligence
- Knowledge sharing with retail staff
- Maintain in-store merchandising as per guidelines for the Mobile Solutions furniture
- Support Sales Rep / Team Leader in building relationship with retailer
- Make sure sales staff are aware of current promotions and campaigns.
- Support sales staff to persuade consumers to try out Mobile services.
- Pro-actively demonstrate and activate service for consumers.
- Participate in the sales pitch where required to smoothen process.
- Be the single point of contact for all services / solutions queries.
- Understand and monitor competitor activities and recommend response.
- Capture consumer feedback on Mobile service/solution usage.
- Provide regular sellout & activation reporting as required by client.
- Manage Experience Stand and related demo components
- Train retail staff on how to sell Mobile devices and Solutions
- Share knowledge of Client Services
- Support Sales Rep / Team Leader to gather retailer feedback
- To escalate any technical issues experienced by consumers
- Report consumer reactions and perception of competitive products
- Build relationship with the retailer at the store
- Solve issues (whenever possible) highlighted by retailer at store front and escalate to Sales Rep / Team Leader
- Work with Sales Rep / Team Leader to respond and resolve issues which may require time and management support to address
1. Solution Selling
Consumer Solution Selling – Using appropriate selling techniques to maximize sell-out of Smart phones and Activations, through influencing consumer purchase decisions at the point of sale
Personal Sales Target Management - Meeting and exceeding assigned individual sales targets through goal-setting, and sales performance monitoring
2. Knowledge and Expertise
Product & Technology Expertise – Staying up-to-date on the latest product offerings, key mobile technologies in order to demonstrate and promote the products effectively
Solution & Experience Expertise – Staying current on Mobile solutions and services to both explain and demonstrate benefits and advantages effectively
3. Relationship Building
Productive Relationships – Developing and maintaining both formal and informal relationships with retailers, retail staff and colleagues through building trust, credibility and rapport
4. Consumer Engagement
Service Quality – Meeting and exceeding consumer expectations to ensure consumer satisfaction through delivering a high level of service and acting on feedback promptly
Building Loyalty and Retention – Leveraging customer service and building lasting relationships to maximize consumer recommend and activation rates
5. TCO Execution (Solution Stand)
Visual Merchandising – Deploying visual merchandising activities on the Mobile Solutions stand, according to requirements and schedule in order to maximize in store share of voice and consumer awareness
6. Business Intelligence
Retail Data Collection – Collecting and reporting market intelligence data on sales, pricing, competition as well as retailer & consumer feedback.
Candidate Profile:
Experience
- At least 2-3 years’ experience in sales, preferably in mobile phones or a consumer durable company emphasizing on retail presence
- Proficiency in MS Excel and other Office applications.
- Will be required to undergo Clients’ Academy Silver Certification within 3 months
- Territorial familiarity in terms of geography or retailers preferred
- (Min) Diploma in Marketing or Business Related Course
- Pleasing and amicable personality
- Energetic with ability to work independently.
- Able to deliver under pressure
- Positive attitude and self confident
- Local issues
- Willingness to travel within assigned territory
We shall only consider on-line applications
