InterContinental Hotels Group (IHG) Jobs in Kenya

We are the InterContinental Hotels Group (IHG).

We own, operate and franchise more than 4,222 hotels, offering more than half a million guest rooms in over 100 countries.

Be part of the world’s most global hotels group

Our core purpose: Great Hotels Guests Love

What’s your passion?

Whether you’re into playing the guitar, singing or rowing at IHG we’re interested in YOU.

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.

And we’re looking for more people like this to join our friendly and professional team.

Currently the InterContinental Nairobi has the below vacant career opportunities:

Food & Beverage

1. Chief Steward

As the Chief Steward you will work under the general guidance of the Executive Chef & Food and Beverage Director, for total maintenance and sanitation in all food production service areas.

Key Responsibilities

• Control storeroom orders and issue all china, silver and glass.
• Ensure all food and beverage outlets have sufficient equipment to perform adequately.
  
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures
• Establish and maintain such systems and methods of operation as are necessary to supply all outlets and production areas with clean, correct, and timely mis-en-place, minimises cost through breakage, loss and excessive chemical usage and appropriate staff levels

Front Office

2. Guest Relations Manager (re-advertisement) – candidates who had applied for this position need not re-apply

As the Guest Relations Manager, you will be responsible for the satisfaction of all guests needs.

This diverse, challenging role will be based in Front Office and offers great variety with regular Duty Management shifts.

Key Responsibilities

• Monitors Guest Satisfaction Tracking Survey and implements areas of improvement
• Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction.
• Maintains effective communication with hotel management and consistently advice management on VIPs, guests’ feedback and sales leads.
• Handles guest complaints with immediate action and follow up on corrective action.

Interested candidates should have at least:

• Diploma or higher qualification in Hotel Management
• 2 years related experience including at least 1 year in supervisory capacity or an equivalent combination of education and experience
• Problem solving, reasoning, motivating, organizational and training abilities
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and IHG

In return we’ll give you a generous financial and benefits package and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

At IHG we are committed to developing our team and managing our talent and would encourage interested individuals to apply for available career opportunities.

To view and apply current career opportunities, visit www.ihg.com/careers and upload your application and CV by 23rd October 2009. Only online applications will be accepted.

What’s your passion? Whether you are into baking, playing the saxophone or painting, at IHG we are interested in YOU.

www.ihg.com

People who read this post also read :