CFC Life Assurance Ltd, one of Kenya's premier Life Insurance companies, has provided insurance services to the nation for the more than forty (40) years and continues to write a range of life and health insurance products including ordinary life, group life, medical, pension and personal accident.
At CFC Life, we thrive on change and realise that in order to meet the changing needs of our customers, we must grow and develop leaders as well as our product range to reflect these changing needs.
That is why we are looking for specialists to join our claims and marketing departments.
Claims - Team Leader
Main Purpose of the Job
At CFC Life, we thrive on change and realise that in order to meet the changing needs of our customers, we must grow and develop leaders as well as our product range to reflect these changing needs.
That is why we are looking for specialists to join our claims and marketing departments.
Claims - Team Leader
Main Purpose of the Job
- Day to day supervision of the departmental activities to enable the department adjudicate claims per the policy contract terms and conditions
Key responsibilities
- Supervise all the activities of the department, guiding and coaching of employees
- To ensure timely and accurate claims adjudication of all claims per policy contract terms and conditions
- Set timely and accurate claims reserves on all due cases per the company guidelines
- Review all outstanding claim reserves on at least quarterly basis and where applicable, adjust the reserves accordingly
- To ensure that all claim records are timely and accurate at all times
- To ensure timely and accurate preparation of periodic departmental management reports
- To ensure timely staff performance appraisals per HR deadlines
- To assist the department to operate within its budget
Qualifications
- Business degree with a bias in insurance
- FLMI or ACII
- ALHC qualification will bean added advantage
Experience
- Minimum of 5 years insurance experience with at least 2-years experience in either Underwriting, Claims or Customer Service
- Computer literate and knowledge of software packages such as MS Word, MS Excel, MS PowerPoint, MS Access
- Knowledge of life insurance products and insurance administration
Special Skills / competencies
- Team Player
- Ability to work under pressure to meet tight deadlines.
- Must have a customer service attitude
- Must have good emotional intelligence
- Must be a person of impeccable honesty and integrity
Broker Consultant
Main Purpose of the Job
Main Purpose of the Job
- To manage and achieve results through brokers and independent Financial Advisors/Agents in line with CFC Life business objectives
Key responsibilities
Recruitment and selection
Recruitment and selection
- Participate in recruitment and selection of channel participant's in line with the Company policy
Training and development
- Facilitate Training and development of brokers and independent financial Advisors/Agents
- Monitor and evaluate development needs of channel participants
Performance management
- Participate in development and implementation of channel strategies
- Develop sales budget, control production and persistency
- Plan, co-ordinate, supervise and motivate brokers and independent financial advisors/agents
- Provide input and technical support to brokers and independent financial advisors
Client Value
- Putting customers first, ensure appropriate delivery of customer value
Qualifications
- Relevant Bachelors degree or its equivalent
- Professional qualification an added advantage
Experience
- Minimum of 3 years work experience in insurance sales or broker distribution
- Computer literate
- Excellent interpersonal and communication skills
- Ability to excel in a fast paced, multifaceted team environment
- Strong presentation and organizational skills
- Self motivated and driven individual able to work with minimum supervision
- Must be a person of impeccable honesty and integrity
The Human Resources Department
P.O. Box 30364 -00100
Nairobi
