Key Initial Responsibilities will include:
- Respond to customer queries/complaints and advice customers on existing bank products and services
- Identify opportunities for cross selling bank products and services to new and existing customers
- Receive & Process Customer instructions in line with bank procedures
- Responsible for receiving and responding to customer complaints, feedback and ensuring necessary follow-up.
- Assisting Tellers where accounts are overdrawn processing and confirming third party payments and receiving cheques.
Knowledge and Skills requirements:
- Graduate with 1-year banking experience in an entry-level position or Non-Graduate with Two-year experience as a Teller.
- Good communication and customer service skills.
- Basic understanding of banking operations and products.
- An ability to work under pressure and with minimum supervision.
- Good interpersonal skills.
- Computer skills & speed
Interested candidates should send an application letter together with a detailed Curriculum Vitae to hr@finabank.com
Closing Date: 27th February 2009
NB: Only short listed candidates will be contacted
