Customer Care Consultant - Kisumu

Key Initial Responsibilities will include:

• Respond to customer queries/complaints and advice customers on existing bank products and services
• Identify opportunities for cross selling bank products and services to new and existing customers
• Receive & Process Customer instructions in line with bank procedures
• Responsible for receiving and responding to customer complaints, feedback and ensuring necessary follow-up.
• Assisting Tellers where accounts are overdrawn processing and confirming third party payments and receiving cheques.

Knowledge and Skills requirements:

• Graduate with 1-year banking experience in an entry-level position or Non-Graduate with Two-year experience as a Teller.
• Good communication and customer service skills.
• Basic understanding of banking operations and products.
• An ability to work under pressure and with minimum supervision.
• Good interpersonal skills.
• Computer skills & speed

Interested candidates should send an application letter together with a detailed Curriculum Vitae to hr@finabank.com

Closing Date: 27th February 2009

NB: Only short listed candidates will be contacted

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