The African Centre for Women, Information and Communications Technology (ACWICT) is a pioneer Kenyan Based Information, Communications Technology for Development (ICT4D) organization with a regional reach whose mission is to promote women’s access and knowledge of ICTs as tools for sustainable development.
We are looking for suitable candidates to fill the following positions
1.0 Job Title: BPO trainer (part-time position)
Job Summary
Provide BPO training with focus on empowering trainees to be able to provide call center and administrative back-office services within the sector.
Duties and Responsibilities
•Provide BPO training and/or exams requirements
•Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of BPO training.
•Participate in the recruitment, interviewing and selection of direct beneficiaries / trainees.
•Ensure all training activities and materials meet with relevant organizational and statutory policies, including health and safety.
•Monitor and report on activities and performance of the training as required
•Participate in the orientation of new beneficiaries and collection of exit data at the end of the program
Minimum Qualifications
Education / Professional qualifications:
•Diploma / Degree in relevant business field
Experience
•2 yrs experience in a busy call center or customer service environment
•Training / coaching experience an added advantage
Minimum Competencies
•Good communication skills
•Good interpersonal and organizational skills
•Innovative and reliable
•Excellent problem identification and problem-solving skills
2.0 Job Title: ICT Trainer
Job Summary: Primarily responsible for the implementation of ICT training requirements and initiatives at the centre. To ensure relevant and applicable training materials and equipment are readily available.
Duties and Responsibilities
•Provide ICT training and/or exams requirements
•Provide computer hardware and software support to trainees
•Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training.
•Participate in recruitment, interview and selection direct beneficiaries / trainees.
•Ensure all training activities and materials meet with relevant organizational and statutory policies, including health and safety.
•Monitor and report on activities and performance of the training as required
•Participate in the orientation of new beneficiaries and collection of exit data at the end of the program
Minimum Qualifications
Education / Professional qualifications:
•Diploma in technical course such as Telecommunications, electrical or computer engineering
•Cisco Networking Instructor accreditation (ITE &CCNA)
•Knowledge in digital multimedia and web-design will be an advantage
Experience
•2+ yrs working experience one of which must be in ICT training
Minimum Competencies
•Good communication skills
•Good interpersonal and organizational skills
•Innovative and reliable
•Excellent problem identification and problem-solving skills
3.0 Job Title: Sales and Marketing Trainer (part-time position)
Job Summary: Primarily responsible for the implementation of Sales and Marketing training requirements and initiatives at the centre. To ensure relevant and applicable training materials and equipment are readily available.
Duties and Responsibilities
•Provide Sales and Marketing training and/or exams requirements
•Arrange for the procurement and maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training.
•Participate in recruitment, interview and selection direct beneficiaries / trainees.
•Ensure all training activities and materials meet with relevant organizational and statutory policies, including health and safety.
•Monitor and report on activities and performance of the training as required
• Participate in the orientation of new beneficiaries and collection of exit data at the end of the program
Minimum Qualifications
Education / Professional qualifications:
•Diploma in Sales and Marketing
•Membership of MSK will be an advantage
Experience
•2+ yrs working experience one of which must be in Sales and Marketing
Minimum Competencies
•Good communication skills
•Good interpersonal and organizational skills
•Innovative and reliable
•Excellent coaching and mentoring skills
If you are interested in any one of the positions above, please send your application and Curriculum Vitae to admin@acwict.org before April 30, 2010
Only short listed candidates will be contacted.
ACWICT is an equal opportunity employer. Women are encouraged to Apply 
