Job Title: Manager Passenger Services
Location: Nairobi,KE
Organization Name: Ground Services
Department Description
Welcome aboard Kenya Airways!
Kenya Airways is truly the Pride of Africa. Our global network now reaches 47 destinations, 39 of which are spread across the Africa continent. Our 26 modern aircraft, including four Boeing 777 series, makes us one the youngest fleets in Africa.
Kenya Airways opens a world of opportunity across the continent helping create sustainable development by connecting its people and businesses within Africa and around the world.
At Kenya Airways we believe our greatest asset is our people. When you join Kenya Airways we provide you with training and all the systems and tools you require to perform. And best of all, we provide an environment that enables each and every one of our employees to achieve their full potential.
Brief Description
To ensure efficient & cost effective passenger service delivery in accordance with the requirements of KQ & 3rd party airlines.
Detailed Description
Location: Nairobi,KE
Organization Name: Ground Services
Department Description
Welcome aboard Kenya Airways!
Kenya Airways is truly the Pride of Africa. Our global network now reaches 47 destinations, 39 of which are spread across the Africa continent. Our 26 modern aircraft, including four Boeing 777 series, makes us one the youngest fleets in Africa.
Kenya Airways opens a world of opportunity across the continent helping create sustainable development by connecting its people and businesses within Africa and around the world.
At Kenya Airways we believe our greatest asset is our people. When you join Kenya Airways we provide you with training and all the systems and tools you require to perform. And best of all, we provide an environment that enables each and every one of our employees to achieve their full potential.
Brief Description
To ensure efficient & cost effective passenger service delivery in accordance with the requirements of KQ & 3rd party airlines.
Detailed Description
- To contribute to the determination of scope and definition of service delivery standards network wide.
- To ensure the cost effective delivery of agreed service delivery standards and network wide commensurate with customer expectations.
- To establish effective communication channels with all customers to determine needs and respond to queries.
- To develop and implement relevant service delivery reporting mechanisms and audit/reviews.
- To ensure the documentation and currency of all process related policies and procedures.
- To ensure a safe & secure working environment in compliance with relevant legislative/industry requirements.
Job Requirements
- Degree/relevant professional qualification.
- Customer service experience hospitality/airline industry.
- Financial awareness.
- Experienced delivering service in demanding consumer perishable environment.
Additional Details
- Commercially astute.
- Financially aware.
- Proactive/results orientated.
- Service focussed.
- Communication and interpersonal skills
Click here to apply
Closing Date: 26-Feb-2010
Grade: H12
