Background:
You will be results-driven, be service-focused, a team player, an effective communicator with well-honed negotiation skills, a strategic thinker with adequate attention to detail, of unquestionable honesty and integrity, be technologically aware and have exceptional interpersonal skills. For the right candidate, a highly competitive package will be offered commensurate with the position and qualification.
We are looking for exceptional candidates to fill the following positions within the airline:
1. Title of the post: Country Sales Manager DUBAI Duties & Responsibilities Required minimum qualifications
-Participate in the design to formulate and agree the commercial and quality objectives and development (short, medium and long term) of the range of RwandAir Products and Services within the designated region. -Identify new sales opportunities and take steps to implement them for new revenue streams. -Develop and service trade partners to maximise loyalty and revenue generation. -Undertake overall responsibility and accountability for the management, control and administration of RwandAir assets, fiscal and marketing policies within the region. -Build and maintain country-wide relationships with Government Departments, Regulatory Authorities, Commercial Organisations, Third Party Suppliers and Contractors and ensure conformity with local and international legal requirements, conventions, policies, procedures and regulations. -To monitor and recommend pricing levels in the country to maximize yield and revenue -Maintain the overall administrative and budgetary control of the Country -Provide adequate and timely feedback to head office on achievements/deficiencies/ market trends/ challenges with recommendation and insights on issues. -University Degree with a minimum of 5 years experience in Commercial Operations / the Travel Industry of which a min. of 2 years at a senior level with a proven track record. -Sales and Marketing qualification -Experience with tactical and market pricing concepts -Experience in Account/relationship management
2. Station Officer DUBAI -Place catering orders based on booked loads to meet passenger needs/expectations cost effectively -Plan tasks and assign them to ensure efficient and smooth operations -Monitor operations/activities handled by staff/handling agents to enhance efficient service delivery and maintain schedule integrity Liaise with other service providers to ensure safe operations and on time departure -Prepare pre/post flight departure reports for records maintenance and performance analysis -Brief/Debrief flight crew to establish smooth flight operations -Handle the ships papers / dip mail CAT 1 bags -High School education -3 years experience in Airport Handling Operation / the Travel Industry. -Experienced planning and managing human and materiel resources. -Customer service experience hospitality/airline industry
3 Station Manager Mombasa -Contribute to the definition and development of Rwandair products portfolio particularly Airport services -Ensure all flights are handled in accordance with company standards and country’s laws for smooth and safe operations -Ensure cost effective service delivery within agreed scope and standards. -To ensure that staff levels and shift patterns are optimized. -To ensure a safe and secure environment in compliance with relevant legislative /industry requirement. -To ensure suitability trained/qualified/competent staffs are placed through the stations. -Routine monitoring of safety and quality critical activities within passengers and ramp operations. -Ensuring that all non-compliance reported from an evaluation process are closed within the time frame provided, action which should include identifying the roots causes and there failure -Degree with a minimum of 5 years experience in Commercial Operations / the Travel Industry of which a min. of 5 years at a senior level with a proven track record. -Experienced planning and managing extensive human and materiel resources. -Experienced delivering service in demanding consumer perishable environment -Customer service experience hospitality/airline industry
4 1Station Officer Mombasa -Place catering orders based on booked loads to meet passenger needs/expectations cost effectively -Plan tasks and assign them to ensure efficient and smooth operations -Monitor operations/activities handled by staff/handling agents to enhance efficient service delivery and maintain schedule integrity - Liaise with other service providers to ensure safe operations and on time departure -Prepare pre/post flight departure reports for records maintenance and performance analysis -Brief/Debrief flight crew to establish smooth flight operations -Handle the ships papers / dip mail CAT 1 bags -High School education -3 years experience in Airport Handling Operation / the Travel Industry. -Experienced planning and managing human and materiel resources. -Customer service experience hospitality/airline industry
5 1 Sales Executive Mombasa -Gather and prepare clientele database for planning and identifying clients’ needs -Prepare visit work plan for clients for optimum utilization of time and resources -Visit, service and build relations with Government organs & Parastatals, Corporate & Frequent fliers, and Travel Agents & Tour Operators to maintain loyalty and optimise revenue -Achieve sales targets in line with budget for profitability of the airline -Prepare, close sales contracts/incentives and deals to key accounts to generate maximum revenue -Promote WB products and services to create awareness and generate sales and revenue -Gather market intelligence to identify threats and opportunities so as to maintain a competitive edge and generate sales -Prepare sales report for management information and performance evaluation and monitoring -University graduate in sales and marketing or related field -Recognized IATA certificate or knowledge in rules and regulation of airline sales reservation and ticketing -4 years airline or travel agency experience in sales, marketing or revenue management -He/she must be computer literate.
6 2 Sales and Ticketing Agents -Do reservations and ticketing for all WB clients to generate sales. -Fare quotes to all WB clients to provide the best applicable fares and generate sales -Recruit and handle existing and prospective frequent fliers to win and retain loyalty -Printing and reconciling of sales returns to accounts for daily sales -Promote WB products and services to create awareness and generate sales and revenue -Promote direct telephone sales so as to reduce distribution costs and generate sales -High School education -Recognized IATA certificate or knowledge in rules and regulation of airline sales reservation and ticketing -2 years airline or travel agency experience in a reservations and ticketing role -He/she must be computer literate.
How to Apply: Interested candidates, who meet the criteria for the various positions may send their application documents including application letter, detailed curriculum vitae, three current referees, copies of relevant certificates and contact details on or before 22nd August 2010 (4.00pm) to the following Address:
Ag. Senior Human Resources Manager,
RwandAir
Kigali International Airport
P.O Box 7275 Kigali - Rwanda
Email: recruitment@rwandair.com
Only shortlisted candidates will be contacted. Note: RwandAir is an equal opportunity employer.
