Customer Care Executive: NairobiNet Job in Kenya

NairobiNet Ltd a leading applications service provider is looking for a competent Customer Care Executive who can commence immediately.

Below are the duties and responsibilities for the suitable applicant:

Duties and Responsibilities:

Summary of Job:

• To retain a profitable, satisfied and loyal clients base (98% retention) per Quarter.
• Grow the existing client base.
• Ensure highest levels of customer satisfaction.
• Analyze client's profitability and ensure that we have profitable clients.
• Keep our clients informed on relevant issues.
• Send out monthly bulletin to all our clients.
• Do a client communication regarding the implications of policy announcements made in the media
• Partner with clients in their operations. (where possible)
• Appreciate our clients.
• Specifically target clients for the products that would make a difference in their operations.
• Upgrade clients whose subscribed services are over 70% exhausted referrals program.

Qualifications

• Minimum of 3 years experience in a similar position handling a minimum of 50 clients.
• Minimum education of diploma or degree level
• The successful candidate is expected to have highly developed interpersonal, communication, team, analytical and organizational skills.
• Applicants should be not less than 28years of age.

If you have the requisite skills and qualifications please follow the link below, fill the employment application form and attach your Curriculum Vitae (CV) to http://web.nbnet.co.ke/nbnetweb/index.php/job-application .

Indicate your daytime contact.

Only an electronic copy of your CV will be accepted.

Submission of a hardcopy CV will result in automatic disqualification.

Only shortlisted applicants will be contacted.

NairobiNet is an equal opportunity employer.

Women are greatly encouraged to apply.

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