Want to make it big in banking?
CBA is giving you a chance to make your own name (and put it on our card as well)
Targeted customer acquisition both locally and regionally is one of the key initiatives within CBA's corporate strategy and vision, "To be a respected and significant financial services business in Eastern Africa".
The bank's strategy includes extending our branch network to carefully chosen major centers, thereby adding to our historically strong branch representation in Nairobi and Mombasa.
CBA recently opened a branch in Meru and is planning to open 2 new branches in Kisumu and Nakuru before the end of the year.
Our resources and focus are targeted towards Corporate & Institutional, Treasury and the high-end market of Personal Banking.
As such, we are seeking to recruit individuals who are customer focused and performance-oriented to contribute to our growth objectives.
To apply, send your application letter and,updated CV, quoting the Job Title and Reference as the subject via e-mail only, to jobs @ cba.co.ke to reach us by Friday October 23rd.
Only Shortlisted candidates will be contacted.
Account Relationship Managers, Personal Banking
Nakuru & Kisumu
Ref: ARM-PB
Reporting to the Retail Branch Manager, the purpose of this role will be to achieve quality business growth for the Personal Banking Unit within assigned territory.
The responsibilities incorporate market and selling personal banking products to existing and potential customers.
In addition sustaining customer satisfaction, to retain existing customers and generate additional business from those customers; and acquiring new customers through prospecting and sales activities.
Key Responsibilities
- Growth in business volumes (deposits and loans/advances), customers and customer accounts.
- Customer Relationship Management.
- Quality management of customer expectations.
- Credit Risk Appraisals
- Minimisation of exposures to and impact of risks assisted with KYC, AMI and portfolio maintenance.
- Adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment.
Competence Requirements for this Position
- Sales and Relationship Management Skills
- Good Inter Personal Skills
- Analytical Skills
- Strategic Thinking
- Personal Motivation
- Good oral and Written Communication.
Qualifications, Knowledge and Skills Requirements
- University Degree - 2nd Upper Division or equivalent
- At least 3 years successful experience in banking, 2 of which should be in a sales role.
- Certificate of Proficiency in insurance (COP) highly desirable. Successful candidates without COP qualifications will be required to sit and pass proficiency exam before confirmation on the role.
- Practical experience in use of Microsoft Office Packages
Account Relationship Managers, SME
Nakuru & Kisumu
Ref: ARM
Reporting to the Assistant General Manager, SME, the purpose of this role will be to achieve business growth for the Bank by selling SME Unit products within assigned market segment, and by promoting and selling other products and services of the Bank to enhance value-add relationship with existing customers.
This incorporates prospecting and acquiring new customers, and pursuing incremental business within the existing customers, as well as managing customer expectations to sustain the business relationship
Key Responsibilities
Nakuru & Kisumu
Ref: ARM
Reporting to the Assistant General Manager, SME, the purpose of this role will be to achieve business growth for the Bank by selling SME Unit products within assigned market segment, and by promoting and selling other products and services of the Bank to enhance value-add relationship with existing customers.
This incorporates prospecting and acquiring new customers, and pursuing incremental business within the existing customers, as well as managing customer expectations to sustain the business relationship
Key Responsibilities
- Growth in business volumes, customer base and customer accounts.
- Adequacy of personal competence to effectively perform Account Relationship Management tasks.
- Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment.
- Minimisation of exposures to and impact of risks associated with KYC, AMI and portfolio maintenance.
- Quality of management of customer expectations.
Competence Requirements for this Position
- Sales and Relationship Management Skills
- Good Inter Personal Skills
- Analytical Skills
- Strategic Thinking
- Personal Motivation and drive
- Good oral and Written Communication
Qualifications, Knowledge and Skills Requirements
- University Degree in Business related course - 2nd Upper Division or equivalent
- At least 3 years successful banking experience in similar position or equivalent.
- Practical experience in use of Microsoft Office Packages
Manager, Platinum Banking
Ref: MPB-PB
Reporting to the Assistant General Manager, Personal Banking, the purpose of this role will be to provide leadership that will enhance the Platinum Banking Product Concept and Strategy targeted towards High net worth individuals and deliver profitable business growth targets for the Bank within this market segment.
This role will incorporate defining market segment, developing strategic business plans to acquire new customers, grow the Platinum Banking book, implement new products and services, recommend relevant financial solutions, establish sales targets and to ensure the Bank sustains competitive advantage in this market segment.
Key Responsibilities
Ref: MPB-PB
Reporting to the Assistant General Manager, Personal Banking, the purpose of this role will be to provide leadership that will enhance the Platinum Banking Product Concept and Strategy targeted towards High net worth individuals and deliver profitable business growth targets for the Bank within this market segment.
This role will incorporate defining market segment, developing strategic business plans to acquire new customers, grow the Platinum Banking book, implement new products and services, recommend relevant financial solutions, establish sales targets and to ensure the Bank sustains competitive advantage in this market segment.
Key Responsibilities
- Refine and implement strategic business plans to acquire and retain the Platinum Banking customer segment.
- Report on performance, identifying issues and opportunities in terms of revenue growth and costs.
- Achieve the profitability targets established.
- Expand customer relationships base; identify opportunities to cross sell the full range of the banks extensive range of products and services.
- Expand and maintain deposits from high net worth individuals.
- Develop and motivate Platinum banking team to increase performance and productivity.
- Ensure quality service levels are maintained and exceeds customer expectations.
- Minimise exposures to and impact of risks assisted with KYC, AMI and portfolio maintenance.
Competence Requirements for this Position
- Proven leadership skills
- Highly effective oral, written and interpersonal communication, presentation, leadership and influencing skills.
- Knowledge of Personal Banking products and competitors' sales approach and sound understanding of banking operations.
- Knowledge and experience in modern sales & marketing practices
- Strong internal and external customer focus
- Ability to build strong relationships and inspire trust at all levels.
- Ability to work on multiple tasks, accurately and with attention to detail in a fast paced, demanding environment
Qualifications, Knowledge and Skills Requirements
- University Degree - 2nd Upper Division or equivalent
- Five years banking experience, of which 3 have been in a supervisory or management function, 2 of which must be in sales and relationship management in; financial, insurance and investment products.
- Certificate of Proficiency in insurance (COP) or equivalent is an added advantage.
- Successful candidates without COP qualifications will be required to sit and pass proficiency exam before confirmation on the role.
Retail Branch Managers
Nakuru, Meru & Kisumu
Ref. RBM-PB
Reporting to the Assistant General Manager, Personal Banking, the purpose of this role is to drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of service delivery excellence.
Key Responsibilities
Nakuru, Meru & Kisumu
Ref. RBM-PB
Reporting to the Assistant General Manager, Personal Banking, the purpose of this role is to drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of service delivery excellence.
Key Responsibilities
- Business planning and growth (deposits and lending) as well as customer growth and retention
- Management information reporting and integrity
- Profit improvement and cost management
- Credit Risk Appraisals
- Quality of service in branch service delivery.
- Minimisation of exposures to and impact of operational risks inherent in branch service delivery
- Leading the team to achieve sales and service targets through branch business development activities, banking hall management and providing feedback to the team.
- Branch structure and application of established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, resource utilisation and cost containment.
Competence Requirements for this Position
- Proven leadership skills
- Sales & Relationship Management skills
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes
- Excellent interpersonal skills
- Knowledge and effective application of all relevant banking policies, processes and procedures
Qualifications, Knowledge and Skills Requirements
- University Degree - 2nd Upper Division or equivalent
- At least 7 years banking experience 2 of which should be in a sales or relationship management role
- Proficiency in computer use including MS Office tools and banking systems
- Certificate of Proficiency in insurance (COP) highly desirable. Successful candidates without COP qualifications will be required to sit and pass proficiency exam before confirmation on the role.
Senior Relationship Manager, Corporate Business, Public Sector Government and Parastatal
Ref: SRM Public Sector
Reporting to the Assistant General Manager, Corporate Business and the purpose of the role will be to provide Unit leadership and grow our Public Sector, Government & Parastatal business in terms of Assets and liabilities, customer base and income through personal sales activities within existing customer portfolio and acquire new clients within this target market segment.
The role critically requires effective relationship management resulting in the optimisation of customer satisfaction, retention and wallet share through selling multiple solutions (cross-selling) from the entire range of the bank's products and services.
Key Responsibilities
Ref: SRM Public Sector
Reporting to the Assistant General Manager, Corporate Business and the purpose of the role will be to provide Unit leadership and grow our Public Sector, Government & Parastatal business in terms of Assets and liabilities, customer base and income through personal sales activities within existing customer portfolio and acquire new clients within this target market segment.
The role critically requires effective relationship management resulting in the optimisation of customer satisfaction, retention and wallet share through selling multiple solutions (cross-selling) from the entire range of the bank's products and services.
Key Responsibilities
- Achievement of business growth through the targeting of new clients within selected sectors and markets
- Achievement of business growth through organic growth and increased share of wallet from existing clients
- Strong relationship management of assigned customers
- Adequate risk management and mitigation.
- Provide strong strategic and Unit leadership towards achievement of set goals
Competence Requirements for this Position
- Sales and Relationship Management Skills
- Good Inter Personal Skills
- Analytical Skills
- Strategic Thinking
- Personal Motivation and drive
- Good oral and Written Communication skills
Qualifications, Knowledge and Skills Requirements
- University degree - 2nd Upper Division or equivalent
- Relevant professional qualification in banking, finance or marketing
- Three years experience in Banking or related financial institution
- Practical experience in use of MS Office applications
- Relevant Sales experience.
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