Unit : Fairmont East Africa
Sales Coordinator
Department : Sales
Position : Sales Coordinator
Reports to : Director of Sales & Marketing
- Demonstrates Fairmont Brand Service Plus Standards in all interactions
- Provides warm service and assist guest according to FHR Brand Standards
- Assist in qualifying leads, researching space, and entering bookings in Sales Net; and responding to client(s) either personally, or by directing to the appropriate salesperson(s)
- Coordinate client site inspections of the property
- Maintain current sales and promotional literature
- Provide administrative duties as required by Sales Managers
- Regular sales office reception coverage including Saturday office coverage
- Assist with preparation and follow-up of sales trips
- Co-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
- Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.
- Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
- Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.
- Promotes and practices FHR values of teamwork, mutual respect, integrity and empowerment among all co-workers.
Qualifications:
- Must possess outstanding Sales skills, guest service skills, professional presentation and sophisticated communication skills.
- Colleagues who have served the organization for a minimum of 1 years.
- Team players are a definite pre-requisite.
- Proficient in English language (Verbal and written), second language is an asset.
- Possesses full command of Opera and other Microsoft applications (necessary training will be provided). Computer literacy in Windows, MS Office Suite is a must.
- Must be flexible in terms of working hours
- 1 year experience in similar positions and customer service
- A Hospitality diploma is an asset
- Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate.
Interested candidates are encouraged to strictly email their CVs, testimonials, current and expected remuneration to kenyahumanresources@fairmont.com no later than September 21, 2010.
Only short listed candidates will be contacted
