Location : Kampala
Country : Uganda
Company : Adept Systems
JOB PURPOSE
• Lead the Relationship team covering a portfolio of Large Corporates in addition to the Personal accounts of key individuals for the country.
• Champion and manage change introduced as a result of Corporate Initiatives/Programmes impacting the Corporate Market.
• Maximize sustainable risk-adjusted portfolio contribution on both an individual portfolio and aggregate team basis.
• Manage the Bank’s relationship with Large Corporates and Government entities.
• Develop products/services aligned to customer requirements sourced from Bank’s Corporate Banking, Capital and Retail Financial Services.
RESPONSIBILITIES
1. Sales and Service
• Primary contact in the Corporates controlling office responsible for customer needs, service reviews, and credit risk issues.
• Provide advice on business finances structures in the short-term and medium/long term.
• Grow the team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
• Formulate business development strategies and objectives to meet changing market needs.
• Monitor conformance of team using new relationship development procedures.
• Monitor results of customer surveys against target service quality standards.
• Monitor levels of complaints and quality of handling.
• Proactively research competitive threats and opportunities within the team’s market and geographical area.
• Communicate key messages to customers including agreed service standards, negotiated pricing, relationship team contact points and new product changes.
• Monitor and ensure adherence to risk service standards.
2. Business Management
• Coordinate Bank’s involvement in Business Banking, Capital, Retail Financial Services and Global Investors to create annual customer plans and lead the development of solutions to meet customer needs.
• Develop and maintain a detailed knowledge of industry sectors within the customer portfolio.
• Control and manage the risk profile for the overall Team portfolio.
• Manage performance of the team against key financial contribution, sales, service and operational targets.
• Champion, manage and monitor implementation of change impacting the team and arising from central and local corporate change programmes.
• Manage segmentation of the portfolio.
• Develop Customer Relationship Plans for customers in portfolio
3. Staff Management• Help team members to identify strengths and weaknesses in their own skills and attributes, review their self-development plans and ensure training and development needs are accommodated.
• Coach team members on relationship development, service quality and risk.
• Assess managers’ performance against contract; reviewing and inputting to Performance Development Reviews
Qualifications : Requirements
Minimum of 3 years in a relationship management role at a Senior level, as well as experience in a Credit role or will have experience and understanding of credit processes.
Business development experience
Thorough knowledge of the Business Banking Products and good appreciation of the Capital product set within the Market.
Thorough knowledge of product Economics and Pricing.
Sound knowledge of credit policies.
Superior communication skills
How to apply: Send your application including a cover letter indicating your desire to work with our client; a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Monday 13th September 2010.
Adept Systems MANAGEMENT CONSULTANTS
P O Box 6416, Nairobi, GPO 00100
Email: recruit@adeptsystems.co.ke
Web: www.adeptsys.biz
Only short listed candidates will be contacted. Please note that we do not charge fees for receiving or processing job applications.
Contact Person : Daisy Waithaka
Telephone : +254 020 3744430
E-mail : recruit@adeptsystems.co.ke
Website : www.adeptsys.biz
Reference : FJA-Ade-BBU002
Saturday, September 18, 2010
Commercial Director
