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Saturday, September 18, 2010

Head of Retail Risk

Location : Kampala
Country : Uganda
Company : Adept Systems

Description : Job Purpose
The Head of Retail Risk will take responsibility for quality of the Retail Credit portfolio and management of the entire Retail Credit Cycle.

1.Business Risk Management
 Drive the business towards achieving strategic goals and realise the Mission statement by implementing and maintaining robust credit risk systems and processes.
 Drive change within the retail risk teams and retail front line staff responsible of selling credit products to achieve a sales/service culture across the Retail market segments.
 In conjunction with the Credit Director, establish and review risk policy, interpret Group requirements and set credit risk appetite for the Retail portfolio and be ultimately responsible for the quality of the Retail credit portfolio.
 Review, redefine and make recommendations to the Credit Director and then implement the framework for managing risk within the Retail lending book.
 Build a strong Risk/Retail/Service Delivery partnership that will deliver superior customer experience
 In conjunction with the Credit Director, develop, implement and maintain credit risk strategies for the Retail credit business as a whole (operating, organisational, physical and technology models).
 Critical analysis of any new retail credit risk product offerings to identity any underlying credit risks and coming up with practical ways to counter or manage the risks. Communicate effectively with the business on all risk related matters
 Continuous improvement of the Management Information base to ensure they remain relevant, reflect credit risk appetite and are useful to provide the business with information for use in decision making and policy matters.
 Ensure all reporting / MI requirements are produced and delivered to recipients within agreed SLAs (internal and external).
 Manage service level agreements with internal customers
 Be responsible for the successful design, development and implementation of any Retail Risk programmes of change, ensuring that the benefits of such change are driven out and maximised and change embedded into the business as usual operations.
 Provide input into projects on Retail Credit requirements.

2. Risk Management and Control
 Accountability for the strategy and quality of the Retail lending book, including all aspects of lending for the personal and small business sectors.
 Guide and support Retail key stakeholders on all matters relating to credit risk within Retail.
 Conduct business visits to ensure adherence of retail lending policy and provide reports to the Credit Risk and Business Risk Directors.
 Ensure timely and effective monitoring and control of the Retail lending book.
 Implement and maintain generic strategies for appropriate remedial action on poorly performing accounts in all sectors.
 Implement, maintain and be responsible for all Governance issues within the Retail Lending team both centrally and locally.
 Responsible for the audit assessment and for any follow up action that is required.
 Ensure the resources are available to provide adequate system support for any credit risk technology that is introduced.
 Managing any changes on credit risk control and assessment processes to ensure fit for purpose and meets the business needs
 Managing, review and challenge change to ensure that the anticipated benefits are not only met but maximised.

3. Staff Management:
Lead and provide guidance support and direction to the Retail Risk team
 Develop and agree individual performance objectives, standards and targets with all direct reports.
 Ensure that all Units within the Credit Function have capacity as per their approved capacity plans.
 Ensure that staff have the appropriate skills to undertake their roles effectively. Review and challenge the effectiveness of any training materials to ensure they are fit for purpose.
 Ensure suitable succession plans are in place for all key role holders.
 Provide regular review of performance against agreed objectives.
 Provide ongoing coaching, counselling and feedback to the Head of the Retail Risk and other direct reports.
 Identify staff training and development needs and recommend plans to satisfy those needs
 Provide clear concise and consistent instructions and message about direction

Qualifications :
• An advanced Business degree, Statistical background preferred
• Associate of the Chartered Institute of Bankers or equivalent
• Experienced lending banker including a prior risk management role.
• Credit Risk training
• Excellent and detailed knowledge of the retail / consumer credit in an international banking environment
• Good knowledge of Ugandan retail banking products and service standards in general.
• A detailed awareness of retail lending and advances principles, policies and procedures
• An excellent knowledge of retail lending criteria in the Small Business and Personal sectors and the products/services relating to them
• Detailed knowledge of Business sector credit risk practice, risk pricing, risk management procedures and tools
• Detailed knowledge of Performance Management practice/techniques
• Detailed knowledge of the principles of Value Based Management.
• Sound knowledge of relevant legislation e.g. KYC, Anti-Money laundering, banking code, service standards, health & safety standards etc
• Superior analytical skills

How to apply:
Send your application including a cover letter indicating your desire to work with our client; a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Monday 13th September 2010.

P O Box 6416, Nairobi, GPO 00100

Only short listed candidates will be contacted. Please note that we do not charge fees for receiving or processing job applications.

Contact Details
Contact Person : Daisy Waithaka
Telephone : +254 020 3744430
E-mail :
Website :
Reference : FJA-Ade-BBU001

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