Job Title: Customer Service Agent Bamako
Location: Bamako,ML
Organization Name: Ground Services
Department Description
Welcome aboard Kenya Airways!
Kenya Airways is truly the Pride of Africa. Our global network now reaches 47 destinations, 39 of which are spread across the Africa continent. Our 26 modern aircraft, including four Boeing 777 series, makes us one the youngest fleets in Africa.
Kenya Airways opens a world of opportunity across the continent helping create sustainable development by connecting its people and businesses within Africa and around the world.
At Kenya Airways we believe our greatest asset is our people. When you join Kenya Airways we provide you with training and all the systems and tools you require to perform. And best of all, we provide an environment that enables each and every one of our employees to achieve their full potential.
Brief Description
To ensure efficient and effective customer focused check in and boarding in compliance with SLA’s and customer expectations.
Detailed Description
Location: Bamako,ML
Organization Name: Ground Services
Department Description
Welcome aboard Kenya Airways!
Kenya Airways is truly the Pride of Africa. Our global network now reaches 47 destinations, 39 of which are spread across the Africa continent. Our 26 modern aircraft, including four Boeing 777 series, makes us one the youngest fleets in Africa.
Kenya Airways opens a world of opportunity across the continent helping create sustainable development by connecting its people and businesses within Africa and around the world.
At Kenya Airways we believe our greatest asset is our people. When you join Kenya Airways we provide you with training and all the systems and tools you require to perform. And best of all, we provide an environment that enables each and every one of our employees to achieve their full potential.
Brief Description
To ensure efficient and effective customer focused check in and boarding in compliance with SLA’s and customer expectations.
Detailed Description
- To ensure efficient & effective check in and boarding of passengers in compliance with carriers policies/procedures and customer expectations.
- To ensure efficient & effective transit of passengers in compliance with carriers policies/procedures and customer expectations.
- To ensure safe secure operations and working environment to comply with relevant statutory and industry requirements.
- To protect and enhance revenue collection to meet carrier expectations.
- To effectively communicate relevant aspects of service delivery internally and externally to meet customer expectations.
Job Requirements
Knowledge, Skills, Experience
Knowledge, Skills, Experience
- O’ level grade.
- Relevant IATA/UFTAA qualifications.
- Certification in relevant computer applications.
- Experience delivering service in demanding consumer environment.
- Fluency in appropriate foreign languages an added advantage.
Competencies
- Integrity.
- Team player.
- Proactive/results orientated.
- Pleasant & presentable.
- Communications/intrapersonal skills.
- Resilient.
- Self motivated.
Additional Details
- Compliance with SLA’s.
- Customer service delivery reactions/responses.
- Compliance with non SLA carriers’ policies & procedures.
Click here to apply
Closing Date: 19-Feb-2010
Grade: H06
