Securex Customer Care Representative job in Kenya

Securex Agencies is ISO certified and a leading provider of security solutions in the East Africa Region.

We are seeking suitably qualified and experienced individuals to fill the following vacancies in our Nairobi Office:


Customer Care Representative

Main duties and Responsibilities
Carry out regular client visits to establish level of customer satisfaction and address concerns raised
Carry out customer’s opinion surveys, analyze data collected and prepare monthly reports.
Maintenance of customers visits schedules and account resolution records
Prepare, deliver and collect signed service contracts from clients
Update customer data and maintain client files.
Identify opportunities to cross and up sell to existing clients
Build and Maintain Customer Relationship with various clienteles.
Timely response to clients’ queries.
Requirements
University graduate preferably in social sciences
3 years sales experience in a similar organization
Results oriented individual willing to work long hours
Be computer literate
Have good communication skills


Qualified and interested candidates should email their applications together with a detailed CV a recent photo, details of their current position and remuneration to The Human Resources Managerjobs@securex.co.ke by not later than 10th December 2010.

Securex is an equal opportunity employer and only shortlisted candidates will be contacted.

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