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Sunday, September 19, 2010

Customer Services Representative - Inbound

Position Summary

Horizon Contact Centres Ltd is looking for experienced individuals with passion and commitment for the position of: Customer Service Representative

Training will be provided to equip the job holder with the necessary knowledge and competencies to effectively carry out this job.

Duties and Responsibilities:-
• Maintain customer experience levels within the quality standards stipulated.
• Handle objections by building rapport with customers.
• Update information onto the CRM.
• Adhere to Data Protection policy with regards to confidentiality of customer details.
• Recognise opportunities for cross selling to customers, by advising on new and existing services which may suit their requirements.
• Patiently listens and responds to customer queries.
• Understand and adhere to the escalation process.
• Provide peer support to other Customer Service Representatives in an effort to improve overall team performance

Education and experience:
• A Diploma from a recognized tertiary institution, however Bachelor holders will have an added advantage
• Fluent in the English Language (neutral and clear accent)
• Good typing and IT literacy skills
Key competencies and attributes:
• Remains calm when faced with difficulty or angry customers.
• Flexible to work day and night shift hours.
To apply for this position please log onto our www.horizoncontactcenters.com

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at Sunday, September 19, 2010

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Master of Information Systems Management
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