Technical Manager, Kenya

Location: Nairobi, Kenya

Summary:
Our client is a key player in the Security Industry with a branch network covering the entire country. The company offers guard services, cash in transit services, electronic security solutions, courier services, dog services, among others, and has in its client portfolio many leading players in the Banking, Telecommunications, Commercial and NGO sectors of the economy. In 2008, it was named among the top 100 SME’s in the country in recognition for superb services and steady growth.

Reporting to the Operations Director, the Technical Manager will oversee the efficient operation of the technical departments. This will entail ensuring that technical, business development, and customer relation needs are met, and appropriate database initiatives which support technical and operational goals and activities developed.

Description:
 Develop, review and implement departmental polices, processes and systems.
 Oversee timely management, operation and coordination of projects, and technical activities;
 Develop sectional business plans and execution strategies that are in line with overall company plans; define the departmental objectives in line with the strategic plan
 Propose and defend the departmental budget allocation and oversee its implementation.
 Ensure departmental business growth, strong business relationships and participate in the development and roll out of new products for the company. The Manager will oversee the commissioning of projects and installation of sub-contracted work.
 Oversee customer research, current market conditions and competitor information
 Promoting and enhancing Company’s image in the market place.
 Oversee preparation of department management reports.
 Ensure compliance to statutory requirements and to the industry’s regulatory standards.
 Address customer complaints by visiting clients to discuss performance and where there are incidences show company concerns.
 Participate in the recruitment, training and management of departmental staff.

Requirements:
 Business related degree; professional qualification in Electrical Engineering preferred.
 Experience working in a senior management role of an Electrical & Electronics Company.
 Ability to drive company value through excellent customer service, strategic cost and risk management; and improvement of systems.
 In installation, fault diagnosis, and maintenance of a wide variety of electronic systems: access control, intruder alarms, perimeter protection systems, systems integration and the entire spectrum of electronic security systems.
 Professional affiliations and manufacturers’ training in security products would be an added advantage.
 Successful and progressive proven track record in setting up systems and processes
 Experience in managing complex logistics and a large fleet in multiple sites
 Strong leadership and managerial skills
 Excellent relationship management and communications skills
 Exceptional personal integrity and attention to detail
 Sound knowledge and appreciation of information systems

How to Apply
Send your application including a covering letter and detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by end of business Friday 24th September 2010 to:

Adept Systems
MANAGEMENT CONSULTANTS
P O Box 6416, Nairobi, GPO 00100
Web: www.adeptsys.biz

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