Customer Service Executive - XRX Technologies Limited

Position: Customer Service Executive
Department: Technical Department
Reports To: Technical Manager
Nature and Scope of the Position

• The position reports to the Technical Manager.

Duties

• Selling of various service contracts to Xerox customer.
• Send appraisal reports to customer periodically.
• Working with the technical team to transition the old MIF.
• Working with helpdesk to ensure that all customer queries are resolved.
• Conducting period customer survey to customer experience with our service.
• Owning a revenue target in contract and transition of the old MIF.
• Maintaining detailed knowledge of the company’s products.
• Keeping abreast of what competitors are doing.
• To undertake other duties as and when requested.

Job Specification

Qualifications	Essential	Desired
Academic	Degree or High Nation Diploma from reputable college and university.	Sales and Information Technology oriented
Experience	At least 3 years work experience in sales in a document solution company.
Work related skills	Good organizational skills Aggressive and Result Oriented Able to meet set target on a monthly basis Able to meet deadlines Good leadership qualities
Personal attributes	Ability to work under pressure Trustworthy Team player Strong customer relation skills Strong interpersonal skills

Complexity and difficulty of the work

• A demanding job that requires high level of accuracy and integrity

Successful performance standards

• Monitoring and ensuring the achievement of revenue target
• Reports on proposals and quotations done on weekly basis to the Technical Manager.
• Needs to plan ahead thus be pro- active
• High level of accuracy
• High level of confidentiality

The application should be send to careers@xrxtechnologies.co.ke.
Closing date is 25th May 2010

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