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Sunday, September 19, 2010

Telkom Kenya Business Performance Analyst

Reference : ref17910
Contract type : Permanent
Experience required : 2yrs and above
Studies level required: Degree
Working place : Telkom Plaza, Nairobi
Creation date : 09/17/2010

Job Description

Department: Support Services

Sub department: Audit, Investigation & Quality

Group/Team: Business Performance Evaluation

Reporting to the position: Business Performance Evaluation Manager

Role Purpose

To enhance business operations by formulation & establishment of KPIs for all business processes, institutionalize effective mechanisms for business performance monitoring & reporting, appraise performance in line with Corporate objectives and ensure implementation of improvement plans with various Departments

Key Responsibilities

• Support in defining projects scope, goals and deliverables that support strategic objectives and business goals, effectively communicate project expectations to team members and stakeholders
• Coordinates with various departments/functional units to identify priority processes and formulate and establish associated KPIs at various levels in line with the corporate objectives
• Ensures the collection of business performance data, in liaison with various departments/functional units, as per stipulated periodic schedules and deadlines
• Collates and analyzes business performance data in order to ensure data is accurately reported on as per the standard definitions
• Analyzes the business performance reports and provide feedback to various departments on the performance levels vis-à-vis the objectives
• Organizes and manages consultative sessions with the respective departments/functional units to validate the integrity of the performance data and obtain reasons for any adverse variances in the observed performance against the agreed targets and projections
• Tracks, oversees and reviews implementation of corrective actions/action plans geared towards business performance improvement
• Supports the development, implementation and initiatives for continual improvement of appropriate applications for monitoring of business performance

Preparing Reports:
• Appropriately packages the business performance reports in a dashboard for presentation to management.
• Assist various departments/functional units to design and Implement departmental and process Dashboards
• Coordinates the preparation and analysis of the Group AMEA QoS reports, and ensure timely submission of the same and implementation of follow up actions for improvement)

Job description Review:
• To realize the job descriptions for all new jobs that will appear in his/her team
• To update the job descriptions for all the jobs in his/ her team if there are any changes in the activity of the team

Financial Responsabilities:
• budget review
• reporting

Communication Demands:
• Internally TKL(the most frequent): All departments AMEA & FT Group

Education Background & Experience:
• University degree in Business Administration/BSc in Statistics/Mathematics/IT
• Relevant experience in the area of business process management and quality management domain (minimum 2 years)

Professional Knowledge:
• Quality assurance/management
• Certification & Excellent knowledge of Project management
• Fluency in English
• MS Office

Professional Skills:
• customer orientation
• results orientation
• business and organization awareness
• leadership
• problem solving and analytical thinking
• planning and organizing
• team-work and co-operation
• communication
• pro-active approach

The timeline for application is 26th September, 2010.

If you do not hear from Human Resources by 4th October, 2010, consider your application unsuccessful.

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