Reference : ref17910
Contract type : Permanent
Experience required : 2yrs and above
Studies level required: Degree
Working place : Telkom Plaza, Nairobi
Creation date : 09/17/2010
Job Description
Department: Support Services
Sub department: Audit, Investigation & Quality
Group/Team: Business Performance Evaluation
Reporting to the position: Business Performance Evaluation Manager
Role Purpose
To enhance business operations by formulation & establishment of KPIs for all business processes, institutionalize effective mechanisms for business performance monitoring & reporting, appraise performance in line with Corporate objectives and ensure implementation of improvement plans with various Departments
Key Responsibilities
Operational:
• Support in defining projects scope, goals and deliverables that support strategic objectives and business goals, effectively communicate project expectations to team members and stakeholders
• Coordinates with various departments/functional units to identify priority processes and formulate and establish associated KPIs at various levels in line with the corporate objectives
• Ensures the collection of business performance data, in liaison with various departments/functional units, as per stipulated periodic schedules and deadlines
• Collates and analyzes business performance data in order to ensure data is accurately reported on as per the standard definitions
• Analyzes the business performance reports and provide feedback to various departments on the performance levels vis-à-vis the objectives
• Organizes and manages consultative sessions with the respective departments/functional units to validate the integrity of the performance data and obtain reasons for any adverse variances in the observed performance against the agreed targets and projections
• Tracks, oversees and reviews implementation of corrective actions/action plans geared towards business performance improvement
• Supports the development, implementation and initiatives for continual improvement of appropriate applications for monitoring of business performance
Preparing Reports:
• Appropriately packages the business performance reports in a dashboard for presentation to management.
• Assist various departments/functional units to design and Implement departmental and process Dashboards
• Coordinates the preparation and analysis of the Group AMEA QoS reports, and ensure timely submission of the same and implementation of follow up actions for improvement)
Job description Review:
• To realize the job descriptions for all new jobs that will appear in his/her team
• To update the job descriptions for all the jobs in his/ her team if there are any changes in the activity of the team
Financial Responsabilities:
• budget review
• reporting
Communication Demands:
• Internally TKL(the most frequent): All departments AMEA & FT Group
Education Background & Experience:
• University degree in Business Administration/BSc in Statistics/Mathematics/IT
• Relevant experience in the area of business process management and quality management domain (minimum 2 years)
Professional Knowledge:
• Quality assurance/management
• Certification & Excellent knowledge of Project management
• Fluency in English
• MS Office
Professional Skills:
• customer orientation
• results orientation
• business and organization awareness
• leadership
• problem solving and analytical thinking
• planning and organizing
• team-work and co-operation
• communication
• pro-active approach
The timeline for application is 26th September, 2010.
If you do not hear from Human Resources by 4th October, 2010, consider your application unsuccessful.
Sunday, September 19, 2010
Telkom Kenya Business Performance Analyst
