Customer Service Officers Jobs in a Kenyan Security Firm

A leading security firm in the country wishes to invite candidates for the post ofCustomer Service Officers.
Job Responsibilities:

Responsibilities include, but are not limited to:

• Work in a fast-paced, structured customer service and call center environment
• Deliver extraordinary customer care by responding to queries concerning customer accounts
• Grow and nurture customer relationships on each and every call that result in measurable customer value
• Document necessary account information and offer solutions that benefit the customer
• Maintain acceptable performance standards, including effectiveness, efficiency and quality
• Responsible for customer service including answering customer queries, problem solving and providing detailed information on new products.
• Address all customer complaints on time and efficiently Planned, documented and measurable Routine customer care visits
• Perform market research surveys on customer needs and requirements.
• Provide support to the sales team, ensuring all sales and service objectives are met.
• Generate repeat business through successful client follow-up.

Required Qualifications:

The successful candidate will have the following qualifications:

• 2+ years of customer service experience
• Flexibility on both day and evening schedules: weekend availability is required
• Passion for serving customers with proactive solutions that grow relationships
• Exceptional listening and relationship building skills
• Effective and accurate decision-making skills
• Strong verbal communication skills including active listening
• Proficiency in keyboarding and navigating a windows environment
• Diploma in sales & customer care or equivalent

Preferred Qualifications:

• Successful experience in the service industry is strongly preferred with a passion for building customer loyalty
• Demonstrated successful sales experience that is focused on the customer
• The preferred candidate should have a background in electronics or should have worked in a technical environment for at least 2 years.

Kindly send your application letter and resume to the address below before 23rd August 2010.

DN.A/ 703,
P.O Box 49010 - 00100,
Nairobi, Kenya.

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